Isla Contoy Ski Vacations

The reception desk closed at 5 pm which is so early on and since there isn’t any transportation it was tough to coordinate anything because other than the receptionist nobody spoke English and she left after 5. Maybe it was off season but the whole place was uncharacteristically empty.

I like everything there announcement was the best

It was heartbreaking to see that the beach was a total disaster. Sargassum, sandbags, smelly water made it impossible to walk the beach, let alone get in and swim. We had to hang out in the pool or go to Maroma Beach, which is a part of their package. The restaurant food was average, the breakfast and lunch buffet was terrible. They had a Mexican Fiesta Night and I got sick from the food and lost half of a day being in bed and close to the bathroom. The concierge pushed their "breakfast and property tour" and offered a "free" massage if we went along to see what El Dorado has to offer. I cancelled and said I'd pay for my own massage and the concierge was obviously upset with me and not nice after that. His manager also approached us as we were waiting in the lobby. The rooms are nice, the pool is awesome, the wait staff was great, it was a nice enough place but we will never go back.

La verdad no lo recomiendo en servicio y todo es con reservación y dan vueltas y vueltas y al último te dan lo que ellos quieren

The staff were some of the the most helpful and friendly people I have ever dealt with when traveling. This says a lot as I travel half the year. The food and drinks at the restaurants was wonderful. The one thing I will point out is that the hotel owners need to work on updating broken patio furniture and the hotel as a whole. For what they charge it really was sad to see the hotel looking worn out. Note: we had 4 villas (not really a villa more like room with deck) for 7 days and the air con did not work well in one of the villas. Power was out several times for long periods which meant no water either but we understand this can be typical in the area. The highlight besides the beauty of the area was the staff.

We spent 3 nights there. Staff are extremely helpful and nice. Hotel atmosphere is amazing. Rooms are very stunning! Location is good and in the main hotels road. It is 15 min drive to Tulum city centre. Is good for chill-time and not especial activity like party.

The reception desk closed at 5 pm which is so early on and since there isn’t any transportation it was tough to coordinate anything because other than the receptionist nobody spoke English and she left after 5. Maybe it was off season but the whole place was uncharacteristically empty.

We spent 3 nights there. Staff are extremely helpful and nice. Hotel atmosphere is amazing. Rooms are very stunning! Location is good and in the main hotels road. It is 15 min drive to Tulum city centre. Is good for chill-time and not especial activity like party.

The reception desk closed at 5 pm which is so early on and since there isn’t any transportation it was tough to coordinate anything because other than the receptionist nobody spoke English and she left after 5. Maybe it was off season but the whole place was uncharacteristically empty.