Costalegre Ski Vacations

We give this a 10/10 for a 4-star stay. For it being a facility that is not strictly a hotel, we were amazed by the experience. We must open with that the staff did a phenomenal job with communicating early and even assisting with surprising my girlfriend with flowers, a snoopy gift item, and wine. They also facilitated excursion reservations and helped us select them. They were extremely detailed and answered literally all of my questions. The building itself was very well maintained and the staff was always greeting us with a smile and always happy to help. Booking through Expedia gives you daily room service which was a great plus. The minor details that impacted score were that when we arrived, although we notified when we would be arriving, we waited about 20min for someone to greet us and walk us to our room. Once checked in and settling in for the night, we found some trash under our nightstand while plugging in our charger. The door handle to the bathroom wasn’t fully secured and slid off when going to close the door. And finally, one of the reclining chairs was not operational. Our experience at the rooftop pool was both extraordinary but also felt restricted. They have a strict policy that is predatory in nature. I want to be very clear about my choice of words- you are not allowed to bring ANY outside food or beverages… not even the welcome water bottles or previously purchased bottles from the same bar. All of our drinks tasted good but poured with a light hand.

I rarely write reviews, but this property and its staff, especially Emanuel, were world class. The rooms, art, showers, beds, landscaping, and amenities made the stray memorable. And for context, I am an Airbnb Superhost and have been to 90+ countries. Enjoy your stay.

The hotel was not what we thought it would be. It seemed old and out of date. The hotel itself was small and not a lot of things to do or offered. The swim up bar which we were looking forward to was in the kids section of the swimming pool and the adult pool did not have one. Our room seemed clean but my friend that slept in their pull out couch was bitten repeatedly by bed bugs almost every night. When we called to inform the staff they reputed my concern and blamed it on mosquitoes but I did not have one mosquito bite on me. We were moved to another room but that room smelled damp and unclean. The food offered was not great and their selection was very little. I did not like that we were only allowed to eat at two of their 5 restaurants when it’s an all inclusive resort. The first restaurant we ate was bad and not appealing. The second Spanish restaurant was better. I would say their staff was polite and attending but other than that this hotel was not good. I will definitely not be going back or recommending this hotel to anyone.

They describe their suites as two bedroom when in reality they’re just two single units with a connecting door. We were a party of five expecting a suite with a common area and that was not provided. In the end we had to pay for an extra room to accommodate everyone comfortably. It’s a shame because the amenities, food and location are nice. But would not return to this hotel due to their dishonest and misleading room descriptions.

The Property and the room looked exceptional and unique with the design, the few issues were that upon arrival you have to wait for the concierge so they can suck you into signing up for a presentation next day to sign up for a membership. Also that all the Restaurants were not open, making it hard to book a reservation. Last thing was the beach access was very little for the amount of properties they have combined.

Fantastic ! Great property. Great staff