Cayos Zapatilla Scuba Diving Vacations

Had paid extra for a junior suite with a balcony. On arrival we were given the most basic room the hotel offers. After a long time of showing paperwork, descriptions of the rooms on both Expedia and the hotels own website I was finally provided with the room I had actually paid for. The hotel tried very hard to say we had paid nothing extra, Expedia was wrong etc..it wasted a lot of time and wasn’t a great start. The room was fine, a little run down in places and could be cleaned a lot more thoroughly. There was a lack of hand towels, flannels or shower gel and no robes as described in the room description. The breakfast is very good even for vegetarians. I would avoid eating in any of the restaurants, very overpriced and low standard of food. Went to the pizza restaurant one night and I wasn’t allowed to change one of the toppings which suggests they are not made to order, the pasta was swimming in oil. Much better options around the hotel for considerably less money. The hotel is in a good location.

An exquisite home base for an exploration of Casco Viejo. VERY reasonably priced for what you get.

Amazing time across the board staying at both the Treehouse and the Ocean Villa for the week. The attention to the details made this an experience like no other. The treehouse created a one-of-a-kind experience especially with the views and birds around the island. Highly recommend doing both. The service staff were extremely kind and attentive to all needs with a caring spirit of service. The housekeeping staff kept the places immaculate each day. The food quality was exceptional, especially at dinner each night in the Elephant House. The focus and creativity of each meal along with the unique presentation each night really made it special. The soups and main course served each night were absoutely the best we have ever experienced. Our conpliments to the chefs. A special thanks to the staff that made us feel very special and exhibited the gift of hospitality. Outstanding service really shined through Gilberto, Andrea, Mikeal, Franco, Ruby, Carlos, Victor, Liz, Williams, Sherill, and so many others! If you desire an intimate, unique resort experience that you will never forget, this is your place!

A lovely hotel and excellent food and rooms and service.

A lovely hotel and excellent food and rooms and service.

Pasamos un fin de semana, el personal es muy amable y todos están velando por la satisfacción del huesped. El lugar es hermoso, rodeado de naturaleza y tiene arte en cada rincón del hotel. La comida estuvo fabuloso y el desayuno incluido muy completo. Tenían una pequeña sección gluten free.

If you want luxury, this is the best hotel. Food was amazing!!!! I didn’t want to leave.

Had paid extra for a junior suite with a balcony. On arrival we were given the most basic room the hotel offers. After a long time of showing paperwork, descriptions of the rooms on both Expedia and the hotels own website I was finally provided with the room I had actually paid for. The hotel tried very hard to say we had paid nothing extra, Expedia was wrong etc..it wasted a lot of time and wasn’t a great start. The room was fine, a little run down in places and could be cleaned a lot more thoroughly. There was a lack of hand towels, flannels or shower gel and no robes as described in the room description. The breakfast is very good even for vegetarians. I would avoid eating in any of the restaurants, very overpriced and low standard of food. Went to the pizza restaurant one night and I wasn’t allowed to change one of the toppings which suggests they are not made to order, the pasta was swimming in oil. Much better options around the hotel for considerably less money. The hotel is in a good location.

An exquisite home base for an exploration of Casco Viejo. VERY reasonably priced for what you get.

Amazing time across the board staying at both the Treehouse and the Ocean Villa for the week. The attention to the details made this an experience like no other. The treehouse created a one-of-a-kind experience especially with the views and birds around the island. Highly recommend doing both. The service staff were extremely kind and attentive to all needs with a caring spirit of service. The housekeeping staff kept the places immaculate each day. The food quality was exceptional, especially at dinner each night in the Elephant House. The focus and creativity of each meal along with the unique presentation each night really made it special. The soups and main course served each night were absoutely the best we have ever experienced. Our conpliments to the chefs. A special thanks to the staff that made us feel very special and exhibited the gift of hospitality. Outstanding service really shined through Gilberto, Andrea, Mikeal, Franco, Ruby, Carlos, Victor, Liz, Williams, Sherill, and so many others! If you desire an intimate, unique resort experience that you will never forget, this is your place!

Had paid extra for a junior suite with a balcony. On arrival we were given the most basic room the hotel offers. After a long time of showing paperwork, descriptions of the rooms on both Expedia and the hotels own website I was finally provided with the room I had actually paid for. The hotel tried very hard to say we had paid nothing extra, Expedia was wrong etc..it wasted a lot of time and wasn’t a great start. The room was fine, a little run down in places and could be cleaned a lot more thoroughly. There was a lack of hand towels, flannels or shower gel and no robes as described in the room description. The breakfast is very good even for vegetarians. I would avoid eating in any of the restaurants, very overpriced and low standard of food. Went to the pizza restaurant one night and I wasn’t allowed to change one of the toppings which suggests they are not made to order, the pasta was swimming in oil. Much better options around the hotel for considerably less money. The hotel is in a good location.

An exquisite home base for an exploration of Casco Viejo. VERY reasonably priced for what you get.

A lovely hotel and excellent food and rooms and service.