Isla del Rey Mountain Vacations

My experience was terrible. The security and reception supervisor was not friendly at all. There was no hospitality. I have an issue with a rented vehicle that was too big to park on their parking lot, and I asked to park in the hotel entrance, which is public space. The reception supervisor forced me to pay for a parking service that I never used because I used the public space, and he intimidated me by saying that if I didn’t pay for the parking, he wouldn’t allow me to make the check-in. At my return on the night, the security supervisor didn’t allow me to use the public space despite the reception manager telling me that it was okay to use and wouldn’t be a problem at all. He followed me to my room using bad words and made me feel harassed. He told me that I didn’t look like their usual clients and that he didn’t believe me that I was staying at that hotel because I didn’t look like an American tourist. This is an example of classism and racism. I asked multiple times to speak with a manager and be listened to, and I was ignored. I also asked to talk with the security manager as a security professional to another, and he decided to ignore my request. This is the real value and face behind the mask of the people from this hotel.

Always the best stay at RIU Plaza, Panama. The breakfast is my favourite thing to look forward to daily 🙂

Excelente ubicación y condiciones del hotel. El desayuno es bueno, variado y tienen una agencia de viajes que te ayuda con tours y movilizacion (muy recomendado). Lo único malo es que las puertas de los baños en las habitaciones son de vidrio y no se tiene mucha privacidad. El hotel ya tiene algunos años y se nota en algunas partes sin embargo es muy buena y recomendada opción.

Always the best stay at RIU Plaza, Panama. The breakfast is my favourite thing to look forward to daily 🙂

Magnificent property. Location. Staff. Quality of all, staff, facilities, best place in Panama!

La mejor opción sin duda para hospedarse en ciudad de Panamá.

My experience was terrible. The security and reception supervisor was not friendly at all. There was no hospitality. I have an issue with a rented vehicle that was too big to park on their parking lot, and I asked to park in the hotel entrance, which is public space. The reception supervisor forced me to pay for a parking service that I never used because I used the public space, and he intimidated me by saying that if I didn’t pay for the parking, he wouldn’t allow me to make the check-in. At my return on the night, the security supervisor didn’t allow me to use the public space despite the reception manager telling me that it was okay to use and wouldn’t be a problem at all. He followed me to my room using bad words and made me feel harassed. He told me that I didn’t look like their usual clients and that he didn’t believe me that I was staying at that hotel because I didn’t look like an American tourist. This is an example of classism and racism. I asked multiple times to speak with a manager and be listened to, and I was ignored. I also asked to talk with the security manager as a security professional to another, and he decided to ignore my request. This is the real value and face behind the mask of the people from this hotel.

La mejor opción sin duda para hospedarse en ciudad de Panamá.

My experience was terrible. The security and reception supervisor was not friendly at all. There was no hospitality. I have an issue with a rented vehicle that was too big to park on their parking lot, and I asked to park in the hotel entrance, which is public space. The reception supervisor forced me to pay for a parking service that I never used because I used the public space, and he intimidated me by saying that if I didn’t pay for the parking, he wouldn’t allow me to make the check-in. At my return on the night, the security supervisor didn’t allow me to use the public space despite the reception manager telling me that it was okay to use and wouldn’t be a problem at all. He followed me to my room using bad words and made me feel harassed. He told me that I didn’t look like their usual clients and that he didn’t believe me that I was staying at that hotel because I didn’t look like an American tourist. This is an example of classism and racism. I asked multiple times to speak with a manager and be listened to, and I was ignored. I also asked to talk with the security manager as a security professional to another, and he decided to ignore my request. This is the real value and face behind the mask of the people from this hotel.

I would highly recommend, the service I received was impeccable and just a wonderful experience! I was a bit hesitant regarding the location but once I got there, it turned out to be perfect. The concierge staff was such a pleasure to work with especially ‘Jerry’, who provided recommendations and information. This was such a blessing to us. I would stay here again in a heart beat. It’s a must stay!