Southern Alberta Mountain Vacations

Staff was great - two outdoor hot tubs was nice to have room. Also had bear spray to use so didn’t have to worry about that. Underground parking was nice as well - great place!

The tiled kitchen/lounge floor was dirty The general decor was well used and past its best. The complete absence of staff meant the issues we had had to be dealt with phone and email and was unsuccessful and the issues were never resolved. We wasted to much of our valuable time waiting for someone to fix the door access The place was soulless

I really liked our room but I was not a fan of all the drunk people sitting in the hot tub having loud obnoxious conversations in the late afternoon.

Great location in Banff. Staff very friendly and the room was a great layout for a family of four.

They put our luggage into other guest room and we actually had to go into other room to pick our luggage out at 10 o’clock at night. It was uncomfortable and unreasonably stressful. Although they did try to make up for it, it truly did ruin our first night of a two night day. That being said, you cannot beat the location. The hill was amazing and staff were beautiful.

The tiled kitchen/lounge floor was dirty The general decor was well used and past its best. The complete absence of staff meant the issues we had had to be dealt with phone and email and was unsuccessful and the issues were never resolved. We wasted to much of our valuable time waiting for someone to fix the door access The place was soulless

Staff was great - two outdoor hot tubs was nice to have room. Also had bear spray to use so didn’t have to worry about that. Underground parking was nice as well - great place!

I really liked our room but I was not a fan of all the drunk people sitting in the hot tub having loud obnoxious conversations in the late afternoon.