Canadian Rockies Luxury Vacations

I would not recommend this location because we found the conditions of the rooms poor and lack of customer service. The entire suite is poorly lit, and the blinds didn’t work so we just left them open the entire time to keep light in. The washing machine didn’t work, and we needed to depend on that traveling with young children. The bathroom curtain smelled of mold. So I figured I’d call the front desk (which is only accessible by phone) and 99% of the time, they would never answer their phone. And their voicemail is full so you just have to keep calling. The one time we did get a hold of them it took 3-4 hours to get our items. Overall, disappointed with the condition of the room and customer service. Also the main bedroom off the living room is a frosted door so the bedroom had light come through it all night which made it hard to sleep for our young kids. Lastly, when we did get the maintenance guy to come help with our blinds, he was dismissive and didnt bring in the extra lighting as he mentioned he would then we never saw him again.

Nice clean room, same with the pool. Great stay

Superb stay

I would not recommend this location because we found the conditions of the rooms poor and lack of customer service. The entire suite is poorly lit, and the blinds didn’t work so we just left them open the entire time to keep light in. The washing machine didn’t work, and we needed to depend on that traveling with young children. The bathroom curtain smelled of mold. So I figured I’d call the front desk (which is only accessible by phone) and 99% of the time, they would never answer their phone. And their voicemail is full so you just have to keep calling. The one time we did get a hold of them it took 3-4 hours to get our items. Overall, disappointed with the condition of the room and customer service. Also the main bedroom off the living room is a frosted door so the bedroom had light come through it all night which made it hard to sleep for our young kids. Lastly, when we did get the maintenance guy to come help with our blinds, he was dismissive and didnt bring in the extra lighting as he mentioned he would then we never saw him again.

Honestly, the pictures do not look anything like the room we had not to mention I booked on Expedia, not thinking when I got to the resort that there would be extra fees that I had to pay, and when I booked, they did not say that I would have to pay for parking extra all it said was that there was parking on site not that you had to pay for it and the resort fees you would think that’s included in the Expedia price seeing as the room was over $600.

Staff were excellent The restaurant was a great choice for breakfast