West London Luxury Vacations

Breakfast and location were perfect for a close to Heathrow stay!

The hotel was excellent. Very clean. Our room was large and had plenty of space to accommodate our clothes etc. Breakfast was good and kept plentiful during the time we were there. While staff were helpful when approached they were not proactive in their conversations with us. When we checked in they were silent and when we checked out even though I attempted some communication. I would have liked something from them related to a welcome to the hotel and a hope that we had had a good stay rather than silence. Perhaps this is a training issue as they seemed pleasant.

We were given a room and went to leave our bags, only to discover that it was a ground-floor room. The room was very dark, and the window looked directly onto a fence, which made it feel quite unpleasant and gloomy. In my opinion, these rooms should not be offered to guests at all. We went back to reception to complain. The lady at reception was not particularly friendly, but eventually she agreed to move us to a second-floor room, which was much better. Apart from this issue, our stay was fine and the hotel itself is nice. One thing to be aware of: if you charge anything to your room, such as drinks from the bar, you will be charged an additional 3.75% on the final bill. This is mentioned in the small print of the agreement you sign at check

Ideally located and easy to find after late night at Wembley

Perfect for an early T5 flight. Reliable alarm call, requested non slip mat in shower and plenty of luggage trolleys for airport in hall.

Sorry but not worth the time to explain, who would listen

Ideally located and easy to find after late night at Wembley

Very clean room in the basement with a small landing for shoes. Had a fridge, wardrobe, desk and safe and comfortable bed. Large variety of teas supplied in the room with Biscoff buiscuits. Amazing full breakfast and continental everyday with latte and a pot of tea was included and outstanding. Less than 10 mins walk to Hammersmith and Baron’s Court stations by walk or catch a bus right outside the hotel. Lots of coffee shops and bakeries nearby.

Poor room. Small double bed. Ants in a 3rd floor bedroom. TV doesn't get half of the domestic channels. Laminate trim coming away. Ok for a very (very) cheap bed to lay in

We were given a room and went to leave our bags, only to discover that it was a ground-floor room. The room was very dark, and the window looked directly onto a fence, which made it feel quite unpleasant and gloomy. In my opinion, these rooms should not be offered to guests at all. We went back to reception to complain. The lady at reception was not particularly friendly, but eventually she agreed to move us to a second-floor room, which was much better. Apart from this issue, our stay was fine and the hotel itself is nice. One thing to be aware of: if you charge anything to your room, such as drinks from the bar, you will be charged an additional 3.75% on the final bill. This is mentioned in the small print of the agreement you sign at check