Mont Shefford Kid friendly Vacations

Great location to restaurants and pubs. Metro is short walk. Nice continental breakfast included.

Seamless check in at this spacious property in a hip section of Montreal. It was like being in French speaking Brooklyn.

Don't expect any communication with the staff. The front desk wasn't staffed during any of the five days we stayed at any time. Messages via the Expedia app were ignored. Daily room service is not available. The hotel does not have a coffee shop/cafe, dry cleaning/laundry services, Concierge services nor a restaurant as advertised. Website says the checkin time is 3PM; however a same day email note says 4PM. The washer and dryer were both broken and unusable. The shower faucet handle fell off multiple times. The bathroom fan was broken. The location in the neighborhood was excellent.

Great location and the space itself has potential, but the experience with the host and the condition of the unit was disappointing. The host did not respond to any messages before or during our stay when we tried to address several concerns. At one point, a man entered the space unannounced saying he was there to fix the smoke alarm, which was concerning since we had not been notified. When I contacted the owner about this, they did not reply. On the second morning, the smoke detector started beeping and continued for the rest of our trip because we were unable to reach the host for assistance. We also messaged about the dishwasher that would not seal properly and again received no response. The unit was missing basic supplies such as a dish sponge, soap, dishwasher detergent, and other essentials. The lamps had no light bulbs, we ran out of toilet paper during the stay, the floors and tables were visibly dirty.

The staff was amazing.

As far as appearance goes, this hotel is exquisite. It's pure luxury. Where things go wrong is with the amenities- they are shockingly bad for a high end hotel. The restaurant is closed every morning from 10:30-11:30, while that sounds reasonable when you are visiting from the Westcoast and you need to sleep until 10 because of the time difference that closure is a pain in the butt. To make matters worse the room service menu often only had 2-4 items toral so we weren't able to order room service most of the time. When I called the front desk to express my frustration they told me to just order Door Dash and they would bring it up. What they they didn't tell me was that there was a $15 charge for that. So basically they don't offer proper room service and then charge you for bringing up food for delivery. Additionally, the walls are paper thin. We could hear every conversation in the hallways. We could hear the baby in the room next door crying and every morning at 19am we could hear housekeeping talking loudly in the hallway. This isn't the place to go if you want to rest and relax. I would say that this is hotel for business travelers. It's too bad because the look of it is romantic, it just doesn't feel cozy and romantic.

Nice

Great location to restaurants and pubs. Metro is short walk. Nice continental breakfast included.

Seamless check in at this spacious property in a hip section of Montreal. It was like being in French speaking Brooklyn.

Nice

Nice and comfy apartment