South America Beach Vacations

Was accused of smoking in the room which I was not, I was in the shower. Security said someone complained of smoke, then he said you can smell in the lobby from the 7th floor and then he said the smoke detector went off silently in the room with the sprinkler system not engaged. No visible smoke in the room and they stayed over 5 mins while I stood there naked in a towel saying it smell like smoke. I showed them the bathroom where I just got out of the shower bc they were knocking and made me late for dinner. I didn't smell anything at all especially in the hall but how do I disprove a smell

Excelente super recomendado y el personal en su totalidad super amable y atentos

The food at the buffet was horrible. No bacon or real ham was available. Everything seemed reheated. Cook didn't know how to make and omelet. Lucia's restaurant was the best food I have ever eaten (5 thfloor) Staff treated us like Kings and Queens. Food at swimming pool was horrible. Tastless pizza was terrible. Rooms were clean but TV was terrible. Could hardly find a channel to watch. Pool water was warm and clean. Lobby smelled like urine, terrible. Must be a plumbing problem. Staff gave us free meal after checkout, was very nice of them.

Staff very courteous and the room was pristine. Breakfast was a bit pricey and also the restaurant.

Pictures are better then In person, breakfast is to repetitive

Property has a beautiful view. Very helpful staff. Property is well kept and has a nice lounge.

Was accused of smoking in the room which I was not, I was in the shower. Security said someone complained of smoke, then he said you can smell in the lobby from the 7th floor and then he said the smoke detector went off silently in the room with the sprinkler system not engaged. No visible smoke in the room and they stayed over 5 mins while I stood there naked in a towel saying it smell like smoke. I showed them the bathroom where I just got out of the shower bc they were knocking and made me late for dinner. I didn't smell anything at all especially in the hall but how do I disprove a smell

Excelente super recomendado y el personal en su totalidad super amable y atentos

Pictures are better then In person, breakfast is to repetitive

Nice and clean hotel. Only two mebers of the staff were nice. The rest of the staff were unfriedly. Everybody make you feel that they are makjng you a favor. I was told by a front desk staff that maybe the rules are not from everybody. The frisrt 3 days I have to get my own coffe in the breakfast area. Everybody was chatting in the corner of the restaurant. They neeed a customer service training.

Arpoador Hotel is truly amazing! The location is perfect—beautiful, convenient, and safe. The hotel is exceptionally clean, the food is delicious, and the staff provides five-star service. We had a wonderful stay and highly recommend this hotel to anyone visiting Brazil.