Canton of Bern Adventure Vacations

I cannot recommend this hotel enough. The location was perfect. Looking at the mountains and snow falling every morning and evening was a dream. Easy access to restaurants, COOP grocery store and equipment rentals. Train is a 10 minute walk to get to the lifts and main skiing areas. The staff is amazing at Hotel Spinne, they were helpful and friendly. It was raining one of the evenings we were going out and they had umbrellas to use for guests. We also were leaving in the morning before breakfast was served and they offered to prepare us a breakfast to be delivered to our room the night before. When i tell you we could not have been more grateful for that as we had a 5hr travel ahead of us with tight train connections. Truly above and beyond hotel. Highly recommend and I will definitely stay here again.

Hotel staff and their manager needs to be more guest centric and approachable for guest needs. I had requested their shuttle to pick me up from Interlaken OST station but they didn’t respond initially for a few days and on the last day prior to my arrival, they responded they will arrange pick up but never confirmed my arrival time or any other details. Upon arrival, person who checked me in, said they check guest msgs every shift (which was not the case), dishonest response ruined our experience from the beginning. We had to walk with our luggage bags from train station to hotel and upon arrival their were not even apologetic about mess up. Front desk guy and their manager with bad attitude, I would not stay here again as I would spend this much money somewhere else. Their breakfast in the morning was best part, omelette was extra charge, $10 Swiss franks.

Excellent time at the Sunstar! Staff was very friendly and helpful. Food at the restaurant was delicious and pool was beautiful with the most amazing views. Great location and ease of access to skiing, shopping and other places to eat. Thanks very much for an outstanding vacation in Grindelwald!

Staff are friendly and helpful. Fantastic that there is complimentary transfer to train station. Rooms are nice with all amenities, even with clothes steamer : )(have not seen that in any other hotel yet!) Clean and decent breakfast. Overall: very good