Colonels Island Luxury Vacations

The staff was so nice! Precious at the front desk and Saivon at the reception area were incredible! Look for the babies 😉

The staff at the front desk appear helpful until their not. When checking out Saprina who was extremely Helpful when checking in, I Requested a print out receipt. It wasn’t provided I could say it was an over site, however I called back 3 days later to request my printed receipt and Renee at the front desk sent it right over , I opened to Find I was charged for my valet after speaking to Saprina it was cover in my booking. Called right back , Renee kept putting me on automatic hold . I kept calling back she then answered advising she issue the refund - I requested a revised receipt . I had to keep calling back , she then answered placed me on hold. , processed the refund and the receipt email while I was on hold . I call the concierge to assist. Renee took me off hold , when I shared my email refund came through she chuckled. Very unprofessional and not JW Marriott quality. It hard to get quality people - for the kind of money spent- that is poor quality service for customer service. I am certain JW record calls , the call process occurred thursday 10/1/26 started 3:52pm-4:10 pm.

The staff was so nice! Precious at the front desk and Saivon at the reception area were incredible! Look for the babies 😉

The staff at the front desk appear helpful until their not. When checking out Saprina who was extremely Helpful when checking in, I Requested a print out receipt. It wasn’t provided I could say it was an over site, however I called back 3 days later to request my printed receipt and Renee at the front desk sent it right over , I opened to Find I was charged for my valet after speaking to Saprina it was cover in my booking. Called right back , Renee kept putting me on automatic hold . I kept calling back she then answered advising she issue the refund - I requested a revised receipt . I had to keep calling back , she then answered placed me on hold. , processed the refund and the receipt email while I was on hold . I call the concierge to assist. Renee took me off hold , when I shared my email refund came through she chuckled. Very unprofessional and not JW Marriott quality. It hard to get quality people - for the kind of money spent- that is poor quality service for customer service. I am certain JW record calls , the call process occurred thursday 10/1/26 started 3:52pm-4:10 pm.

The hotel is in a good location. The room was updated and clean. Unfortunately the doors and walls are razor thin and you hear every conversation and every person walking through the gallery. Also, they had a DJ playing electric music after 11 that pulsated the room.

The hotel was very convenient. The breakfast was substantial. The staff was very helpful. Overall clean. The AC was a bit noisy and leaked water on the balcony. The hotel is a bit old.