Search Guest Houses in West Kennebunk from CA $387

"We arrived at the hotel around 8pm. Check in was anytime after 3. We booked two rooms and they were not ready. After we couldn't self check in because our rooms weren't ready we had to wait about 10 minutes for an attendent to come to the counter. He told us that there weren't any king rooms available only double queen rooms. At this point we were tired and just wanted to get a room. I said that was fine but he called his manager who after another 10 minutes was able to help him figure out the problem. When it was time to pay the reservation did not account for our dogs which I also included on my reservation. The manager had to again be called. We were told to just pay and that the manager was coming in from home and would be in shortly to speak with us. We were told to go settle in our rooms and they would call us when the manager got there. We never received a call or had a manager speak with us. I also never received a receipt that I asked for multiple times. The whole check in process must have taken atleast 30 minutes and was just one issue after another. The hotel itself was clean, had plenty of parking, but they really need to iron out their staffing and check in process. After traveling all day this is the last thing guests want to deal with. Disppointing."

"decent stay for a short time Period."

"No coffee pot which was a bummer every thing else was ok. "

"Our second time staying. The two house keepers we interacted with. Were very polite. I would say the two in the cove . Friday Eve and Saturday am check out. Needing a little more etiquette when working with the public. "

"The room was clean and tidy, the staff was helpful and friendly. "

"Property looked rundown bedding was yellowed and stained. Hot tub was not working just standing hot water in it I was told. When I expressed my concerns at the front desk and asked if there was something they could do give me a partial refund or a full refund I was told it was up to Expedia. I chatted back-and-forth with an agent from Expedia. They said the property could make an allowance and charge a penalty and let us out of the hotel rooms. The young gentleman behind the desk told me that Expedia was lying so the two of us just packed up and left and got another hotel. "

"It offers the best value of all hotels in the area. It is clean, fairly new, and in the summer a 10 min walk to the beach."

"This was my second stay. The desk staff was wonderful, and friendly. I room was very comfortable. Disappointed in the pool due to not monitored well. Not enough chairs, other guest laying belongings on unattended chairs and children running around on tile making it uncomfortable to adult enjoyment. I would stay again. "

"Beautiful!"