Universal CityWalk

The location is very convenient and the views were awesome. The room was also very clean and quiet. Our only problem was with the extremely unhelpful staff member who couldn’t even tell us if our room came with a refrigerator or not. We had called ahead of time to find out this information and she simply said that she was new and it would stay on our reservation. We told her we booked through Expedia and she told us to simply go to the website and look it up there. How are we supposed to go look at a particular room type and what amenities it comes with when we already booked the room? It only shows what’s available for that particular night so it would not be a good place to go to. She could’ve at least said that she’d find out from someone else but she said she would have to hang up because she had other calls coming in. We also wanted to find out whether the cafeteria was open for the very next day and she didn’t have any information on that either but at least she said that she would find out and she had that information ready by the time we checked in.

Correspondait à nos attentes

The hotel offers a truly memorable stay, blending comfort with a distinct sense of character that sets it apart from standard accommodations. From the moment of arrival, the atmosphere feels warm and thoughtfully designed, with staff who are attentive without being overwhelming.