I booked this property because it claims it is walking distance to universal... but it really isnt. It is about a 15 minute walk to a universal tram that then takes you up a very steep hill to the park/ city walk. Furthermore, the hotel is in an area that doesnt appear to be the safest making the walk uncomfortable for those unfamiliar with the area, especially when getting out of the park at night. As for the service in the hotel, we had one towel and one washcloth in the room. When we explained that we had 4 people in the room and asked for more, we were told we could have 1 more. Housekeeping wasnt provided during our stay (which we were fine with) however it wouldve been nice to get more than 1 towel at a time especially when we go down to the front desk to get what we needed as they did not have anyone available to bring the items to us. As for the room itself... it was spacious but bare.. two beds, 1 nightstand, one table, and a tv... no dresser or any other furniture to put clothing or items in/on. No safe. Not even any decorations. Room was not warm or welcoming. The fire detector started beeping due to low batteries in the middle of the night and we had to wait 20mins for them to change it. And Im praying they didnt have (and we didnt bring home) bed bugs because my daughters got terrible bug bites while there. At first i thought she got them from being at the park but each night they got worse and there were more each morning.
