Universal City Vacation Packages

My room had termites. There were literally all over the bed. My face broke out. It was all over my personal belongings. It was horrible. The front desk clerk was very hesitant to change my rooms. The housekeeper had to come to the and then he moved me. O only stayed at night. O was so uncomfortable. This place was terrible.

If you only need a place to sleep and you're gonna be out all day. This hotel is a good choice. It's well cleaned and is located next to a bunch of restaurants and shops.

Room has a musty smell and the floor has moisture after using the shower. Exhaust in the shower wasnt working properly. Towels are not thick enough to even dry the skin up and lint leaving the skin as well

If I could give this place zero stars I would. First, it was very hard to find the location because there is construction outside. When I finally found the place, there was one person at the desk who was extremely rude and condescending. She made fun of the way I spoke (mimicked me). I was in shock. I had already prepaid for the hotel so I didn't know what to do. I figured I would let it go since it's one night. I asked about parking - she said can't give me parking until I checked in. So I checked in and then after I paid for parking - she said she didn't have anymore key cards to the parking garage. She told me that every time I would need to go in or out of the garage I would need to come into the hotel and tell them and they would meet me at the garage (!) I asked politely how does this work if there's only one person at the desk. and where do I park to call you to help me with the garage (since there's no parking - only construction - outside the hotel). That set her off in an angry tirade. I was afraid for my safety at this hotel with this person in charge. I called my friend that I was meeting - she came over a few minutes later and I told her what happened. We checked the room - which had an intense chemical odor - can't breath. She refused to let me talk to a manager and refused to refund. It was such a twilight zone experience. STAY AWAY FROM THIS HORRID PLACE.

Room was clean and comfortable. It was close to everything