Sembalunbumbung Vacation Packages

Was quite shocked. Upon checking in, served a welcome drink, which was great but after that was just downhill. No towels were in the room and tried to call the front desk but the phone was disconnected. It took hours to get the towels. Power outage continued for so long and occurred frequently. The color of water was terrible… even for 1 night, wasn’t rest at all…

The staff made a lot of effort to make us feel at home. Service was exceptional. We had multiple meals at the restaurant. We communicated to the hotel one morning that we were delayed for breakfast and the team managed to take our orders in advance and serve us post-breakfast hours. Food was good with enough variety. The team will check if we are comfortable with our orders. The same goes with the reception and spa. Special call out to Dina, Wulan and a few whom we didn't get the name. Always huge smiles on their faces. Rooms were new, clean and quiet enough. They provided ear plugs for the muslim prayers. Very thoughtful. Will be good to have better lighting in the master bedroom in the 2 bedroom villa. It was very dim and not conducive for reading. A gym will be great too!

I gave the overall rating 4 stars only because I believe that the rooms could do with some level of updating, once this is done I believe that the hotel will be a 5 star resort. The staff who clean the rooms are brilliant and I would like to give a special shout out to Muskur, he was the one tasked to clean my room. He was just good and he took very good care of me during my stay. Overall the staff are warm and friendly and they go above and beyond to provide what you need. A massive thank you to the staff in the spa, they were very professional and very good at what they do. The restaurant staff were also great, my only complaint was that someone signed lots of alcoholic drinks on my room account, however the reception staff worked swiftly to remove this but a better system must be put in place to ensure that other guests are being honest as well as to protect other unsuspecting guests and the financial security of the hotel. I had a a wonderful time and I would definitely visit again and recommend it to others. Thank you Holiday Resort.