2/10 – Terrible
Jon d.
22 avr. 2021
Points faibles : Propreté
AVOID THIS PROPERTY AT ALL COSTS.
My group just stayed at this place in Palm Springs and we have had a horrific experience. In general the properties images and description were not reflective of what the property currently looks like.
The level of discrepancy between the description and the images is approaching fraud. The property management company Vacasa that manages this home was terrible to deal with.
1) The images are at least 3 to 4 years old... they do not accurately represent the property. Plants were overgrown, the pool was full of debris, there was construction materials in the back yard, and major appliances were badly broken.
2) The furniture was not the same as shown in the photos, in fact the outdoor furniture was black, and it was mostly broken to the point we were unable to use it. Massive holes in the furniture, missing cushions, and it was just dumpy and sad to look at.
3) The pool was BEYOND disgusting. It is NOT that pretty blue color, but a nasty green hue due to the poor groundskeeping and swamp-like due to massive amounts of leaves and branches in it. It was physically not safe to get into that pool.
4) The grounds-keeping was not even tended to, as the entire back area was covered in dead leaves and branches from a massive tree on the other side of the property. There was a large section of the yard that was not accessible due to overgrow plants.
5) The house itself was not properly cleaned, We found confetti, other items, and dirt from the previous occupants everywhere. The dishwasher was broken beyond repair, the toilets continually expelled sewer gas.
6) The beds didn't have mattresses. They had a thin foam pad on a hard wooden base. All four of us at the property have had terrible back problems due to having to sleep on those awful beds.
7) Security was a massive issue. Several of the door locks were broken, and two doors were so badly broken they didn't lock.
The property manager, VACASA, was inattentive, and they have basically ignored us since we left. They didn't answer our issues when we arrived, we have had to call them over and over and over while we were there. The manager didn't bother to come out to see the place until a day before we left. She agreed that the property was unacceptable, but has since done nothing to fix the terrible experience we had.
This property was so bad it's almost fraudulently represented in these images... DO NOT STAY AT THIS DISGUSTING DUMP OR ANYWHERE THAT VACASA MANAGES.
Jon d.
Séjour de 7 nuits en avril 2021