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"Nice staff, clean room"

"Everything was great. I had my 1 year old chihuahua with me no problem. Very clean, staff pleasant. "

"Premier Suites Independence, located at 6025 Jefferson Dr., Independence, Ohio was TERRIBLE. The conditions of this hotel were unacceptable, unsanitary, and unsafe, particularly given that both my sister and I have asthma and are recognized as disabled under the State of Ohio. Upon entering the room, we immediately noticed that the room was extremely dirty. There was significant dust buildup in the heating system vents, which is a serious concern for individuals with asthma. Additionally, the heat in the room did not work, creating further discomfort. Most concerning, there were roaches/bedbugs in the room. We killed two roaches/bedbugs (so mine said it looked like a bed bug not a baby roach) and attempted to kill a third, which escaped through a crack in the wall. This created an unsanitary and distressing environment that made it difficult for us to feel safe or comfortable staying in the room. Due to a power outage in the area because of the heavy winds on Friday, March 13, 2026 all hotels were booked. This caused us to be stuck there. I was able to make a reservation at Comfort Inn the following morning, but again, due to the power outage the room was not available no sooner than 4 pm today. There were also several safety and service issues: • No telephone in the room, which is a safety concern. When we requested one from the front desk, we never received it. This forced us to walk back and forth to the lobby whenever assistance was needed with a disability!"

"Awesome "

"Standard for Best Western "

"Staff when calling to book a room was very rude, hung up on me then called me back 5 hours later at 9pm.."

"Everything we expected "

"The place was beautiful. So neat and clean. The staff, overall was great, however, the server at the restaurant was alone, so she was a little overwhelmed, but, as I said, she was by herself, so she was working her butt off. "

"no towels available at the pool.. they had not been restocked. otherwise I have no complaints"