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Reviews of Hotel West End Nice Promenade

4 out of 5
Hotel West End Nice Promenade
31 Promenade Des Anglais, Nice, Alpes-Maritimes

Reviews

8.6

Excellent

Rating 10 - Excellent. 551 out of 1009 reviews" "
Rating 8 - Good. 291 out of 1009 reviews" "
Rating 6 - Okay. 94 out of 1009 reviews" "
Rating 4 - Poor. 41 out of 1009 reviews" "
Rating 2 - Terrible. 32 out of 1009 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Ann

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A bit old fashioned in a Belle-Epoque, cozy and eclectic but non-stuffy way, I hope that doesn't change while they continue to modernize the rooms a bit. (Our delux balcony had marble tiles but friend's 4th floor room just below still carpeted.) Staff very welcoming, including at bar, breakast sun room and excellent seaside restaurant. Well located (next to the Massena museum and gardens and the famous Hotel Negresco), you pay for the views right on the promenade, but worth it! One block back, Rue de France has plenty of restaurants and bars leading to Place Messena and the Old Town. From there, head back to the Promenade for the sunset walk back to the hotel. Hop on/off bus tour near by gives good over view of Nice and stunning views of Villefranche sur Mer around the other side of the port. Uber pick ups fast and easy. Airport-to-port tram line a few blocks inland. Luggage taken from room to be checked was very helpful after check out/before transfer. Beach towels handed out at desk a nice bonus.
Stayed 6 nights in May 2024
Response from Reception on May 24, 2024
Dear AnnThank you for your complimentary comments about our hotel. We are very pleased to hear that you appreciated the Belle-Epoque atmosphere, the friendly staff, the location as well as the proximity to Messena streetand the Old Town of Nice. We're also delighted to hear that our beach towels were an added bonus for you. We strive to offer all our guests comfortable accommodation in modern rooms with a stunning view of the promenade. Thank you again for taking the time to comment on your stay.

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024

10/10 Excellent

Margaret S

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The city view privilege suite was lovely and the staff very helpful . It was a bonus to have a Canadian reception person !
Stayed 2 nights in May 2024

10/10 Excellent

OLHA

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Perfect!
Stayed 3 nights in May 2024
Response from Reception on May 24, 2024
Good afternoon Olha , we are delighted to see that you enjoyed your stay with us at the Hotel West End Nice !Don't forget for your next visit to contact us direct as we love to take extra care of our regular hosts.Warmest regards.

8/10 Good

Anita

Travelled with group
Liked: Cleanliness, staff & service
It wasn’t what I expected….
Stayed 1 night in May 2024

10/10 Excellent

Julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in May 2024

10/10 Excellent

Dalia

Liked: Cleanliness, staff & service, property conditions & facilities
Great location very small rooms
Stayed 1 night in May 2024

8/10 Good

Kelechi

Liked: Cleanliness, staff & service, property conditions & facilities
Good but was lacking amenities
Stayed 1 night in May 2024
Response from Reception on May 20, 2024
Good afternoon Kelechi, we are delighted to see that you enjoyed your stay with us at the Hotel WestEnd Nice!Don't forget for your next visit to contact us direct as we love to take extra care of our regular hosts.Warmest regards.

10/10 Excellent

Sophia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, lovely traditional hotel, good breakfast options and friendly staff.
Stayed 3 nights in Mar 2024

10/10 Excellent

Sheng-Hui

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in May 2024
Response from Reception on May 11, 2024
Dear Sheng-Hui, Thank you very much for your review We are all looking forward to welcoming you back very soon.Best regards

10/10 Excellent

Tanya

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, service and accommodation. I would definitely recommend this hotel!
Stayed 1 night in May 2024
Response from Reception on May 9, 2024
Good afternoon Tanya, we are delighted to see that you enjoyed your stay with us at the Hotel WestEnd Nice! Don't forget for your next visit to contact us direct as we love to take extra care of our regular hosts.Warmest regards.

10/10 Excellent

Kathleen Zyrelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, location, staff and food
Stayed 2 nights in May 2024
Response from Reception on May 11, 2024
Dear Kathleen,Thank you very much for your very nice comment and your nice note,We are delighted to have been able to welcome you to the hotel West EndSee you soon for a next stay at West End hotel

10/10 Excellent

Manjit

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
You can’t beat the location….perfect! The weather was not ideal but we’re glad to have selected this Hotel for our stay in the French Riviera
Stayed 3 nights in Apr 2024
Response from Reception on May 6, 2024
Good afternoon Manjit, we are delighted to see that you enjoyed your stay with us at the Hotel WestEnd Nice!Don't forget for your next visit to contact us direct as we love to take extra care of our regular hosts.Warmest regards.

6/10 Okay

Jeremy, San Luis Obispo

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from Reception on May 6, 2024
Dear Jeremy, Thank you so much for your review. Each review is always appreciated for our own improvement. We are sorry to hear that you didn't appreciate the hotel in general. It is not the quality that our hotel beholds. We are all looking forward to welcoming you back very soon.Best regards

10/10 Excellent

Debra, SanRamon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our view was amazing! The room is sparkling white, wonderful contrast to the blue of the sea. Comfortable and relaxing. On the beautiful and striking Promenade.
Stayed 2 nights in Apr 2024
Response from Hotel West End on May 2, 2024
Dear Debra,Thank you for sharing your experience with us !It has been a pleasure to have you with us and we are hoping to welcome you soon in our property.

10/10 Excellent

Claudia Rosa, Deerfield Beach

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
REALLY NICE HOTEL, SEA VIEW ROOM AND BREAKFAST INCLUDED ON MY VIP ACCESS- WALKABLE AND VERY CLOSE TO RESTAURANTS
Stayed 3 nights in Apr 2024
Response from West End Team on May 7, 2024
Thank you for taking the time to share your positive experience with our hotel. We appreciate your feedback and are pleased that you enjoyed our sea-view room and the breakfast included in your VIP package. We strive to provide excellent service to all our guests and appreciate your kind words about our hotel. Kind Regards

8/10 Good

Steven

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
X
Stayed 2 nights in Apr 2024
Response from West End Team on May 2, 2024
Dear Steven,It was a pleasure to have you staying with us.Hope to see you soon with us.Kind Regards

6/10 Okay

Jim, Lafayette

Travelled with partner
Location and breakfast are 5 star but the rooms need some work. We've stayed here a few times and it's luck of the draw what kind of room you get. This last time we got a remodeled room with a horrible layout. Shower was up a steep upstairs, toilet was down stairs. The previous stay was an old room with cracked tiles on the bathroom. With this Location, the hotel has a lot of potential but needs some TLC. In addition, we asked for an early wakeup call and a driver for an early morning flight with the concierge and even double checked with her before retiring at night. We got NO wakeup call and it wasn't even registered with the front desk! We were lucky to catch the flight.
Stayed 2 nights in Apr 2024
Response from West End Team on May 2, 2024
Dear Jim,Thank you for taking the time to rate our hotel and for sharing your comments with us. We are delighted you found our location and breakfast to be of 5-star quality. In our property, we strive to ensure that all our guests receive the best possible service during their stay. We understand your concern about the layout of the rooms and apologize if this has caused you any inconvenience. At the same time, we can assure you that we give priority to the comfort and satisfaction of our customers, continually making improvements where necessary. We apologize that your request for an early wake-up call was not received or recorded correctly by our front desk team. We will take your comments into account to ensure that this type of error does not occur again in the future.Looking forward to welcome you soon

8/10 Good

Peter, Houston

Liked: Cleanliness, staff & service, property conditions & facilities
Great location on the promenade, Easy to walk to restaurants, bars, shops and the beach
Stayed 1 night in Apr 2024

8/10 Good

Stuart

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Unfortunately as an older property it had a stale aroma to the rooms and my daughter in Room 303 complained of a smell of stagnant drains or poor sewage drainage
Stayed 3 nights in Apr 2024

10/10 Excellent

Katherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The West End Nice has an excellent location right across from the beach! Staff was extremely kind and helpful, we been received an upgraded room with a beautiful beach view, for free!
Stayed 2 nights in Apr 2024

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bar was not operational at the time we visited, April 21st for 5 nights.
Stayed 4 nights in Apr 2024

8/10 Good

Paul, Dallas

Travelled with partner
Liked: Cleanliness, staff & service, amenities
We enjoyed our stay here. The location is ideal. The staff were friendly and efficient. We had a great meal in the restaurant and enjoyed the view. Some services like the bar and conseirge were understaffed. The rooms are small and dated but comfortable. The location definitely trumps everything else. We would stay again.
Stayed 4 nights in Apr 2024

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property and mst friendly staff. Definitely will stay here again!!
Stayed 3 nights in Apr 2024

10/10 Excellent

Nora

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Presidential suite was really beautiful and clean. We enjoyed our stay.
Stayed 2 nights in Apr 2024

10/10 Excellent

Janet, Oak Park

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel and room with a great view. Close to restaurants and shopping.
Stayed 4 nights in Apr 2024

10/10 Excellent

Bridget Joy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Had a great stay.
Stayed 2 nights in Apr 2024

8/10 Good

Raymond

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Our stay was fantastic at this hotel, our room was above expectation, very roomy, clean and very well appointed. We would happily recommend this hotel to any other travellers.
Stayed 3 nights in Apr 2024

8/10 Good

James, Lafayette

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Breakfast was incredible, dinner at La Siecle was well presented and delicious. Bathroom needed some work with broken tiles and some mold in the grout. Excellent location and very friendly and helpful.
Stayed 4 nights in Apr 2024

10/10 Excellent

Hermine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

gabriele, corpus christi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The japaneses lady and other staff at check in were wonderful with perfect English. Location great - oldest hotel in Nice across the Boardwalk/beach. The attached restaurant has indoor/ outdoor seating with excellent food. They put us on 6th floor and it was absolute quiet. Comfortable beds! One of the best !
Stayed 1 night in Apr 2024

8/10 Good

Durgesh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb location, and choice of options from breakfast to dinner. Secure parking. The front desk were very good and helpful.
Stayed 1 night in Apr 2024

4/10 Poor

Devinder

Stayed 2 nights in Apr 2024

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect
Stayed 3 nights in Apr 2024

8/10 Good

Rachel

Travelled with partner
Liked: Cleanliness, staff & service
Nice hotel. Good location. Only issue was that room was not equipped for when we stayed with basic amenities like a kettle or teaspoon but they are minor things. Walkable to everywhere.
Stayed 3 nights in Mar 2024
Response from Reception on Apr 7, 2024
Good afternoon Rachel, we are delighted to see that you enjoyed your stay with us at the Hotel WestEnd Nice!Don't forget for your next visit to contact us direct as we love to take extra care of our regular hosts.Warmest regards.

10/10 Excellent

STUART

Stayed 5 nights in Apr 2024

10/10 Excellent

Elaine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff, breakfast and location were all excellent
Stayed 3 nights in Mar 2024

8/10 Good

Ian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good restaurant and breakfast. Would advise guests that it's an old building meaning it has a lot of character but also older building issues - such as small lifts. Air con / heating has some eco friendly limitations which may be difficult during the height of the season. I see this as a lovely clean period hotel in an excellent location for exploring Nice.
Stayed 3 nights in Apr 2024

10/10 Excellent

Gregory

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good central location. Nice breakfast. Comfortable bed and pillows.
Stayed 6 nights in Mar 2024

10/10 Excellent

Enit

Travelled with family
Liked: Cleanliness, staff & service, amenities
Very nice property - too classically old world style in furnishings. Maybe not very recently updated. Nice buffet but the breakfast area was very cramped and very crowded at any hour we went during our three day stay.
Stayed 3 nights in Mar 2024
Response from Reception on Apr 7, 2024
Good afternoon Enit, we are delighted to see that you enjoyed your stay with us at the Hotel WestEnd Nice!We do have also some modern rooms en the 5th and the 6th floor like deluxe room sea view, Don't forget for your next visit to contact us direct as we love to take extra care of our regular hosts.Warmest regards.

8/10 Good

Joanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful hotel to stay in. Check in was easy and staff were polite. We had a triple room. I stayed up in the top part. The bathroom was alongside and there was a smell constantly from the drains. No fan in bathroom so couldn’t be helped. Air conditioning cannot be put on due to time of year so did get very warm upstairs. The window downstairs was good but didn’t cool upstairs. Overall we enjoyed our stay. Hotel so close to the beach.
Stayed 3 nights in Mar 2024

10/10 Excellent

SHELDON

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a very unique room with a side room within with double decked beds. Breakfast was great. Location on the sea front was convenient
Stayed 2 nights in Mar 2024

6/10 Okay

Henry, Calgary

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities
It is greatly located and convenient. The air conditioning is central and wasn’t set for cooling, it was set for heating, so it was required to sleep with windows open while there was heavy rain ongoing. Even with windows closed the room is not sound proof, we could hear the planes, cars and waves all night long. Very hard to sleep.
Stayed 3 nights in Mar 2024

10/10 Excellent

Sareta, London

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel on the promenade anglaise - you can walk out of the hotel directly on to the promenade, 12 mins walk to the old town (either along the promenade or through the back streets). We booked a superior room with a sea view but they upgraded us to a deluxe room (126 sq m vs 215 sq m so only marginally bigger) but with a partial sea view. To be honest, the upgrade wasn't ideal as we lost the main reason we booked our initial room and it was too cold and windy to be on the balcony, which was the only way to see a bit of the sea from the upgraded room. We tried to get back our original sea view room but the hotel was entirely booked and it wasn't possible. The staff were really lovely and I think a bit flummoxed that we just wanted the room we'd booked. So i'd recommend this hotel and would stay there again; at the same time, I think the staff need to be a bit more cautious about moving people from sea view rooms to rooms with a different view, particularly when it's still quite cold and the balconies are not usable. The breakfast was great and again the staff were incredibly welcoming.
Stayed 1 night in Mar 2024

10/10 Excellent

Carole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, great staff and service, room was a good size but the bathroom set up was a little odd and could do uprating
Stayed 3 nights in Mar 2024
Response from Reception on Mar 31, 2024
Dear Carole,Thank you very much for your very nice comment and your nice note especially about the staff and the service. We strive to provide the best service for each guest.We are delighted to have been able to welcome you to the hotel West EndSee you soon for a next stay.

8/10 Good

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Stayed 3 nights in Mar 2024
Response from reception on Mar 31, 2024
Bonjour M. Brian,Nous vous remercions d'avoir pris le temps de laisser un bon avis.Vous avez apprécié nos services, et nous en sommes ravis car nous nous efforçons d'apporter chaque jour les meilleurs soins à nos hôtes. En espérant avoir le plaisir de vous recevoir à nouveau lors de votre prochain séjour à l'hôtel West End !

8/10 Good

kylie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were lovely and the room very clean we just had some slight plumbing issues in our room otherwise we had a wonderful stay
Stayed 3 nights in Mar 2024

10/10 Excellent

Rod

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay at this hotel. Very welcoming and helpful staff. The room was clean and had a breathtaking sea view. I cried at sunset, that's just how I roll. The bathroom window portal to bedroom was a bit creepy at first, but turned into a peep show, so in retrospect, me likey. However, it was just me, weird, right? Free cocktails were a nice touch. Late night restauraunts were scarce and didnt meet honeybooboo's standards, more veggie/vegan options are needed. Pull up your socks Nice. Hotel Westend saved the day with a comfortable, classy room, perfectly located for my needs. The hotel restauraunt was packed and had a great atmosphere, I should have eaten there. Will bring a date next time who likes touristic food more as I could barely cover the Michelin star restos and went to bed quite unsatisfied - nothing to do with Hotel West End - more my dating etiquette. The hotel rates were affordable, great value for money. In summary, the Hotel West End staff and facilities were great, top notch. I'll be back.
Stayed 2 nights in Feb 2024

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room, fantastic breakfast and very comfortable bed
Stayed 4 nights in Feb 2024

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay.
We had a wonderful week staying at the West End Hotel. The location is second to none being right on the Promenade des Anglais next door to the Masena Museum and Le Negresco, and in walking distance to everything. The beach is right in front of you and whilst February was still not quite warm enough to sun bathe or swim we did spend an hour most days sitting on the promenade watching the world go by. We had room 212 which has spectacular double window views onto the sea with a small balcony with a table and chairs where we had a morning coffee (tea and coffee making facilities are in the room), The room was lovely, had a huge bed and plenty of wardrobe space. A complimentary bottle of wine and box of macaroons were in our room on arrival which was lovely. The breakfast buffet was full of variety with excellent quality of both hot and cold options. The breakfast staff were very efficient and friendly. In fact all the staff throughout the hotel were very nice. We ate one night in Le Siecle - it was extremely good. The two members of staff were excellent and both friendly and professional. We had Chateaubriand which was superb and prepared in front of us. The creme brulee was perfect and the rosemary and jasmine sorbet superb! We celebrated a birthday during our stay and received a complimentary bottle of champagne which was a lovely surprise. We also had breakfast in the room one morning which really felt special!! Any improvements? We did miss there not being a
Stayed 7 nights in Feb 2024