Title: Cranley Hotel London - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&selected=26802&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Cranley Hotel London A boutique retreat in London where travelers find a perfect terrace for morning coffee and easy access to cultural attractions just steps away ## Photo gallery for Cranley Hotel London ![Standard Room, 1 Double Bed - Cranley Hotel London (London)](https://images.trvl-media.com/lodging/1000000/30000/26900/26802/270-5cbde164.jpg?impolicy=resizecrop&rw=598&ra=fit) ![View from property - Cranley Hotel London (London)](https://images.trvl-media.com/lodging/1000000/30000/26900/26802/a8efcc83.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Standard Room, 1 Double Bed | Bathroom - Cranley Hotel London (London)](https://images.trvl-media.com/lodging/1000000/30000/26900/26802/270-2cf11278.jpg?impolicy=resizecrop&rw=297&ra=fit) ![View from property - Cranley Hotel London (London)](https://images.trvl-media.com/lodging/1000000/30000/26900/26802/baf8d84b.jpg?impolicy=resizecrop&rw=297&ra=fit) ![View from property - Cranley Hotel London (London)](https://images.trvl-media.com/lodging/1000000/30000/26900/26802/a2b0c33f.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies The Cranley Hotel London offers a charming retreat with a daily manager's reception at no extra cost. Guests can relax in the library, unwind on the terrace, and enjoy in-room WiFi. Bike rentals and limo service make visiting nearby attractions easy. ## Reviews 4.8 ## Popular amenities - Free WiFi - Air conditioning - Breakfast available - Business services - Laundry - Housekeeping ## Room options ### Check availability for these dates Tonight [Jan. 21 - Jan. 22](https://www.expedia.ca/Hotel-Search?startDate=2026-01-21&endDate=2026-01-22&selected=26802&PinnedHotelID=26802&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-21&endDate=2026-01-22&selected=26802&PinnedHotelID=26802&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Jan. 22 - Jan. 23](https://www.expedia.ca/Hotel-Search?startDate=2026-01-22&endDate=2026-01-23&selected=26802&PinnedHotelID=26802&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-22&endDate=2026-01-23&selected=26802&PinnedHotelID=26802&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Jan. 23 - Jan. 25](https://www.expedia.ca/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=26802&PinnedHotelID=26802&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=26802&PinnedHotelID=26802&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Jan. 30 - Feb. 1](https://www.expedia.ca/Hotel-Search?startDate=2026-01-30&endDate=2026-02-01&selected=26802&PinnedHotelID=26802&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-30&endDate=2026-02-01&selected=26802&PinnedHotelID=26802&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 6 of 6 rooms ### Executive Room ### Highlights Air conditioning Heating TV Bathrobes Private bathroom Hair dryer Shower/tub combination Designer toiletries - 205 sq ft - Sleeps 2 - 1 King Bed OR 2 Twin Beds ### View all photos for Standard Room, 1 Double Bed ![Standard Room, 1 Double Bed](https://images.trvl-media.com/lodging/1000000/30000/26900/26802/270-5cbde164.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 1 Double Bed ### Highlights Air conditioning Heating TV Hair dryer Bathrobes Designer toiletries Private bathroom Cable channels - 107 sq ft - Sleeps 1 - 1 Double Bed ### Double Room (with Four Poster Bed) ### Highlights Air conditioning Heating TV Bathrobes Private bathroom Hair dryer Shower/tub combination Designer toiletries - 258 sq ft - Sleeps 3 - 1 King Bed ### Traditional Suite ### Highlights Patio Separate sitting area Air conditioning Heating TV Separate bedroom Bathrobes Private bathroom - 420 sq ft - 1 bedroom - Sleeps 3 - 1 King Bed ### Penthouse ### Highlights Balcony Separate sitting area Air conditioning Heating TV Separate bedroom Bathrobes Private bathroom - 441 sq ft - 1 bedroom - Sleeps 3 - 1 King Bed ### Superior Double Room ### Highlights Air conditioning Heating TV Bathrobes Private bathroom Hair dryer Shower/tub combination Designer toiletries - 150 sq ft - Sleeps 2 - 1 Double Bed ## You may also like Ad ![Meeting facility](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/1000000/530000/523300/523228/3f8aea67_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Millennium Hotel and Conference Centre Gloucester London London City Centre - Free WiFi - Restaurant - Air conditioning - Gym 8.2 Very good 2,132 reviews CA $149 CA $178 total includes taxes & fees Jan 25 - Jan 26 [](https://www.expedia.ca/London-Hotels-Millennium-Gloucester-Hotel-London-Kensington.h523228.Hotel-Information?chkin=2026-1-25&chkout=2026-1-26&rm1=a2®ionId=178279&destination=London (and vicinity)&destType=MARKET&latLong=51.507538,-0.127804&searchId=9712d5ab-b76d-432f-b097-46ac09c5e58d&top_cur=CAD) Ad ![Lobby](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/1000000/530000/523300/523223/93882e0d_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### The Bailey's Hotel London Kensington London City Centre - 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Free WiFi - Air conditioning - Breakfast available - Housekeeping 8.6 Excellent 1,002 reviews CA $134 CA $161 total includes taxes & fees Jan 27 - Jan 28 [](https://www.expedia.ca/London-Hotels-London-House-Hotel.h888830.Hotel-Information?chkin=2026-1-27&chkout=2026-1-28&rm1=a2®ionId=178279&destination=London (and vicinity)&destType=MARKET&latLong=51.507538,-0.127804&searchId=9712d5ab-b76d-432f-b097-46ac09c5e58d&top_cur=CAD) Ad ![In-room safe, desk, blackout drapes, iron/ironing board](https://images.trvl-media.com/lodging/1000000/210000/201100/201089/e96c7ce9.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Fraser Suites Queens Gate London City Centre - Kitchen - Pet friendly - Free WiFi - Air conditioning 8.8 Excellent 1,335 reviews CA $156 CA $188 total includes taxes & fees Feb 1 - Feb 2 [](https://www.expedia.ca/London-Hotels-Fraser-Suites-Queens-Gate.h201089.Hotel-Information?chkin=2026-2-1&chkout=2026-2-2&rm1=a2®ionId=178279&destination=London (and vicinity)&destType=MARKET&latLong=51.507538,-0.127804&searchId=9712d5ab-b76d-432f-b097-46ac09c5e58d&top_cur=CAD) Ad ![Breakfast, lunch, dinner served; international cuisine, garden views ](https://images.trvl-media.com/lodging/1000000/10000/2700/2605/b96d327e.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Thistle London Hyde Park Kensington Gardens London City Centre - 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Free WiFi - Air conditioning - Breakfast available - Bar CA $175 CA $210 total includes taxes & fees Feb 8 - Feb 9 [](https://www.expedia.ca/London-Hotels-Seraphine-Kensington-Olympia-Hotel.h3822942.Hotel-Information?chkin=2026-2-8&chkout=2026-2-9&rm1=a2®ionId=178279&destination=London (and vicinity)&destType=MARKET&latLong=51.507538,-0.127804&searchId=9712d5ab-b76d-432f-b097-46ac09c5e58d&top_cur=CAD) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FLondon-Hotels-Cranley-Hotel-London.h26802.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FLondon-Hotels-Cranley-Hotel-London.h26802.Hotel-Information) ## About the area Located in London City Centre, a neighborhood in London, Cranley Hotel London is near a metro station. Natural History Museum and Royal Albert Hall are cultural highlights, and travelers looking to shop may want to visit Kensington High Street and Oxford Street. Check out an event or a game at Stamford Bridge Stadium, and consider making time for Madame Tussauds Wax Museum, a top attraction not to be missed. [Visit our London travel guide](https://www.expedia.ca/London.dx178279) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C51.49134%2C-0.18334&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=3B8d_tdLqhaFPvhgF6o6AftQbC4=) 10 Bina Gardens, South Kensington, London, England, SW5 0LA ### What's nearby - ![Natural History Museum in London](https://images.trvl-media.com/place/6188004/bcc05b48-5bb8-44b8-8b76-e80154c6a194.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Cromwell Road 5 min walk \- 0.4 km - ![London Natural History Museum showing interior views, heritage elements and heritage architecture](https://images.trvl-media.com/place/501537/7cc95c57-5700-42fa-af0e-bafae1a14724.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Natural History Museum 9 min walk \- 0.8 km - ![The Royal Albert Hall entrance statue at south Kensington as seen on a sunny spring morning](https://images.trvl-media.com/place/6079005/8e88493c-0658-405d-9c80-158fb50fe17b.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Imperial College London 10 min walk \- 0.9 km - ![Kensington High Street showing heritage architecture and street scenes](https://images.trvl-media.com/place/6145129/ed984660-ce03-43c4-9661-01da6ed7cbf3.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Kensington High Street 15 min walk \- 1.3 km - ![Hyde Park featuring a garden, a river or creek and watersports](https://images.trvl-media.com/place/507738/66d59579-a9fc-4a02-8886-325e585c864b.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Hyde Park 17 min walk \- 1.5 km ### Getting around - Gloucester Road Underground Station 6 min walk - West Brompton Station 13 min walk - London City Airport (LCY) 60 min drive ### Restaurants - Club Lounge 3 min walk - Fait Maison 5 min walk - Caffè Nero 4 min walk - The Stanhope Arms 5 min walk - GAIL's Bakery 5 min walk ## About this property ### Cranley Hotel London Boutique hotel near Natural History Museum Close to Imperial College London and Royal Albert Hall, Cranley Hotel London provides a free daily manager's reception, a terrace, and a library. In addition to dry cleaning/laundry services and a fireplace in the lobby, guests can connect to free in-room WiFi. You'll also enjoy perks such as: - Limo/town car service, continental breakfast (surcharge), and bike rentals - A front-desk safe, luggage storage, and tour/ticket assistance - A 24-hour front desk, concierge services, and a reception hall - Guest reviews speak well of the location Room features All guestrooms at Cranley Hotel London feature comforts such as laptop-friendly workspaces and air conditioning, as well as amenities like free WiFi and safes. Guest reviews speak well of the clean rooms at the property. Other amenities include: - Designer toiletries and hair dryers - TVs with cable channels - Heating, daily housekeeping, and electrical adapters/chargers ## Similar properties ![Lobby](https://images.trvl-media.com/lodging/5000000/4440000/4431600/4431503/07d0aaf2.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### OYO London Luton Luton - Parking included - Free WiFi - Breakfast available - Bar 6.4 697 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-04&endDate=2026-02-05&selected=4431503&PinnedHotelID=4431503&HadPinnedHotel=true®ionId=-1&adults=2) ![Restaurant](https://images.trvl-media.com/lodging/72000000/71410000/71400900/71400832/d33385f5.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Ibis Budget Stansted Bishops Stortford Bishop's Stortford - Parking available [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-04&endDate=2026-02-05&selected=71400832&PinnedHotelID=71400832&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property - evening/night](https://images.trvl-media.com/lodging/1000000/60000/55100/55002/b4953612.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Eden Plaza Kensington London City Centre - 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Bicycle rentals - Library ### Family friendly - Laundry facilities ### Conveniences - 24-hour front desk - Free newspapers in lobby - Guidebooks - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Tour and ticket assistance - Turndown service ### Business services - Computer station ### Outdoors - Terrace ### Accessibility - Area rugs in public areas - Elevator ### More - 3 buildings - 4 floors - Fireplace in lobby - Reception hall - Smoking not allowed ## Room amenities ### Bedroom - Bedsheets provided ### Bathroom - Bathrobes - Designer toiletries - Hair dryer - Towels provided ### Entertainment - TV with cable channels ### Food and drink - Restaurant dining guides ### More - Air conditioning - Desk - Electrical adapters - Free daily newspapers - Heating - Iron/ironing board on request - Laptop workspace - Phone - Safe ## Policies ### Check-in Check-in start time: 3:00 PM; Check-in end time: anytime Contactless check-in available Minimum check-in age: 18 ### Check-out Check-out before noon Contactless check-out available ### Special check-in instructions Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools Each adult staying at the property must present valid photo identification at check-in. ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome Cribs (infant beds) are not available ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - Deposit: GBP 50 per accommodation We have included all charges provided to us by the property. ### Optional extras - Fee for continental breakfast: approximately GBP 9.95 per person - Nearby parking fee: GBP 35 per day The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation This property accepts credit cards, debit cards, and cash Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property ### Property is also known as Cranley Cranley Hotel Cranley Hotel London Cranley London The Cranley Cranley Hotel London Cranley Hotel London Hotel Cranley Hotel London London Cranley Hotel London Hotel London ## Frequently asked questions ### Is Cranley Hotel London pet-friendly? ### How much is parking? ### What time is check-in at Cranley Hotel London ? ### What time is check-out at Cranley Hotel London ? ### Where is Cranley Hotel London located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Cranley Hotel London Reviews 4.8 All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 5.0 Cleanliness ### 8.6 Location ### 5.6 Staff & service ### 4.4 Property conditions & facilities 10 - Excellent 91 8 - Good 155 6 - Okay 171 4 - Poor 223 2 - Terrible 360 ## Reviews ### 10/10 Excellent #### Rachel Oct 21, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Excellent location and lovely staff, the bed was super comfortable - certainly met all of our needs for sightseeing ![](https://a.travel-assets.com/ugc/hotel-reviews/2442E29105691803ED02D25D921940200C5307781697905496971.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/80113DB89303FCB32DDE7C3DE35E366141E4A6E91697905497398.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/3ABDAEBB2533DB536693EE1A61F10331E35FE3431697905497423.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/013D2142397875FBEDD91A0932F63E2062D550221697905495499.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Rachel Stayed 1 night in Oct 2023 ### 10/10 Excellent #### Marie Feb 9, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Lovely property, love the decor, room facilities are really good & is located in a really nice area of London. ##### Marie Stayed 2 nights in Feb 2024 ### 10/10 Excellent #### Verified traveller Sep 10, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Some parts were worn but this is an old building,, all looked clean staff friendly breakfast limited but for the price overall good value . I would use again. Location good ##### Verified traveller Stayed 1 night in Aug 2023 ### 8/10 Good #### Maria Dec 21, 2023 Liked: Cleanliness, amenities, property conditions & facilities Very flexible staff ##### Maria Stayed 1 night in Dec 2023 ### 8/10 Good #### Thomas Aug 23, 2023 Liked: Cleanliness, staff & service, room comfort Disliked: Property conditions & facilities #### Weekend in Kensington We really enjoyed the hotel. I agree with some reviewers comments about worn carpets and light bulbs out in the hotel. However, our room was large and comfortable, the location near the Gloucester St tube station was great, and the neighborhood was quiet. The hotel was clean and had the amenities we needed. ##### Thomas Stayed 2 nights in Aug 2023 ### 6/10 Okay #### adam Nov 1, 2023 Liked: Cleanliness, staff & service Disliked: Amenities, property conditions & facilities Bed was comfy no hot drinks in room but I only went to sleepso god enough if you're washing and sleeping ##### adam Stayed 1 night in Oct 2023 ### 8/10 Good #### David Sep 28, 2023 Liked: Room comfort #### Faded glory but I’d go back to stay again A little ragged around the edges but good value and a great location. Images are accurate but perhaps taken in the 80’s! ##### David Stayed 3 nights in Sep 2023 ### 6/10 Okay #### Beverley Sep 4, 2023 Liked: Staff & service Very quaint and comfy beds only down side no glasses or cups in room ##### Beverley Stayed 1 night in Sep 2023 ### 6/10 Okay #### Andrew Proud Feb 8, 2024 Liked: Staff & service Disliked: Amenities Property needs some repairs, TV in room had no power cabl3, no remote, wallpaper was coming off in the bedroom, bathroom tap kept dripping, some draws were broken. Staff where friendly and kind. Furter the hotel is good to stay if you just need to sleep in the room. ##### Andrew Proud Stayed 2 nights in Feb 2024 ### 2/10 Terrible #### Johan Mar 5, 2024 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Stay away Wet and dirty carpets, this hotel should not be on hotels.com - pictures looks good, but the condition of the hotel is absolutely rubbish. ##### Johan Stayed 2 nights in Feb 2024 ### 4/10 Poor #### Gabriele Nov 25, 2023 Liked: Staff & service, amenities Disliked: Cleanliness, property conditions & facilities The property is in a great location with large rooms, but the state of it is not good at all and the owners/managers let clients down. Personnel was polite and obliging. ##### Gabriele Stayed 1 night in Nov 2023 ### 8/10 Good #### Sonja Mar 23, 2024 Liked: Cleanliness, staff & service, property conditions & facilities No hairdryer or coffee & kettle in the rooms. Breakfast was ok but basic. Need a new toaster. Otherwise good value for money and an excellent location for visiting London. Underground is walking distance away and there are take outs, restaurants and Sainsbury's, Tesco, M&S etc in walking distance. No smoking is allowed which is an extra bonus. Clean and tidy rooms. Will go again when visiting London. ##### Sonja Stayed 2 nights in Mar 2024 ### 10/10 Excellent #### Shinson Shaji Feb 8, 2024 Liked: Cleanliness, staff & service, amenities Good staff and excellent breakfast. The only problem we faced was the heater was on all the time and the room was terrible hot. We informed the front desk and she said that the maintaince guy will come in an hour and he didn't turn up. ##### Shinson Shaji Stayed 1 night in Feb 2024 ### 2/10 Terrible #### Sandra Feb 9, 2024 Disliked: Property conditions & facilities, room comfort #### Never again Well what can I say, when we arrived reception was luke warm at best. The exterior does not reflect the condition inside the rooms. I am STUNNED 😧 it’s a four star, time for another inspection. I’m sure it was once a beautiful property in a great location. Now requires decorating and lots of repairs ☹️ ##### Sandra Stayed 1 night in Feb 2024 ### 2/10 Terrible #### Ian Aug 2, 2023 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities no way of locking bedroom door from inside. light bulbs and shades missing. wiring out of date. light switch missing. carpets and curtains filthy. TV not working. bedclothes seemed clean. continental breakfast ok. convenient to tube station ##### Ian Stayed 1 night in Jul 2023 ### 8/10 Good #### Edward Dec 28, 2023 Liked: Cleanliness Disliked: Amenities This was decent value for the money and I would stay here again. If you are picky, stay away. This is a budget accommodation. There were little things. My emails before my stay went unanswered. The heat in my room was permanently set to maximum and the control unit was broken. The lamp cord was frayed. I relayed this to the front desk and none of it got fixed. I didn't care that much, I still felt the hotel was good value for the money. ##### Edward Stayed 2 nights in Dec 2023 ### 6/10 Okay #### IMPACT PEOPLE Feb 7, 2024 Liked: Cleanliness, property conditions & facilities, room comfort #### Nice clean but no hospitality Nice quiet hotel. Check in was not great no information on breakfast no information on check out. No tea and coffee in rooms but it’s kept downstairs in the lounge. I asked for tea but receptionist to busy it will take 10 minutes but clearly not interested. I went to work got back to hotel at 4am and asked night porter a good drink NO CHANCE AS KITCHEN IS CLOSED !!! a nice hotel but clearly lacks any customer service and certainly HOSPITALITY Breakfast - was basic with no allergen information or even to tell which flack is tea and which flask is coffee. ! ##### IMPACT PEOPLE Stayed 1 night in Feb 2024 ### 4/10 Poor #### Tracey Sep 18, 2023 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities The property was incredibly tired, the carpets threadbare, the superior room tiny, the shower had significant water damaged in the ceiling, the sink needed resealing. The window would not shut and was wedged open with some kind of board. The breakfast was sparse and no eye contact or communication from the staff. I assume they were embarrassed to charge so much grim place. On the plus side, the water was powerful and the bed was actually comfortable. But for over £200 per night, it was pretty depressing stuff. ##### Tracey Stayed 2 nights in Sep 2023 ### 2/10 Terrible #### abigail Nov 26, 2023 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities They say this hotel is 4\* but in fact it is more like a 1\*. Reportedly comes with a robe, amenities and hairdryer, it had none in the room and they even looked confused when asked for a glass. They are charging people £50 deposit and not holding it but actually taking the money and also the state of the hotel and rooms was disgusting. There was any infestation, horrendous stains on walls and carpets and also did not have safety locks on sash windows. In all, it was disgusting, no female staff which was uncomfortable at times and did not provide what was advertised. The only good thing was the location! ##### abigail Stayed 3 nights in Nov 2023 ### 2/10 Terrible #### Lisa Apr 26, 2024 Disliked: Staff & service, amenities, property conditions & facilities I refused to stay in the hotel and booked another. Upon arrival I was advised there was no key and staff would need to let me in each time I left my room. There was a rancid smell of damp throughout, disrepair and damage to furnishings/carpets etc There was no light in the lift and you had to navigate it in darkness which was scary and I didn’t feel safe enough to sleep there. Bags of dirty linen ‘ready for collection’ were scattered through the corridors and there was no food or drink availabilities. Never have I walked out of a hotel but this needs shutting down and I want a refund..! ##### Lisa Stayed 1 night in Apr 2024 ### 2/10 Terrible #### Scott jason Nov 20, 2023 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities The hotel, was very dirty, wallpaper had been stapled back onto the wall, the tv wasn't plugged in and for good reason, the plug I found had melted, the carpet and curtains had stains, there was no sheet protector, with hairs under the sheets, there was a hole in the bed on the side, all of the chairs in the rooms had either holes or had been torn, the drawers only had one knob per drawer and it was falling apart, the bath had pink and black mould everywhere, the sink was leaking and the icing on the cake was there was no hot water or heating and when questioned, the the staff weren't willing to help and argued with my partner and still checked in guests without letting them know there was no hot water in the hotel. to save myself I decided not to have the free breakfast, as there was no hot water, so unsure how clean everything was so ordered a McDonalds, there was also no tea and coffee in the rooms and the in room fridge was on, but didn't cool ##### Scott jason Stayed 3 nights in Nov 2023 ### 8/10 Good #### Paul Feb 8, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Great location friendly staff , will definitely stay again ##### Paul Stayed 2 nights in Feb 2023 ### 2/10 Terrible #### Gloria Oct 4, 2023 Disliked: Cleanliness, staff & service, property conditions & facilities Except for the location, this is a bad choice for visitors. ##### Gloria Stayed 3 nights in Oct 2023 ### 8/10 Good #### David Dec 8, 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Very comfortable & decent service ##### David Stayed 1 night in Dec 2022 ### 10/10 Excellent #### Ivor Nov 2, 2023 Liked: Cleanliness, staff & service, property conditions & facilities Felt like home ##### Ivor Stayed 1 night in Oct 2023 ## Expedia's Latest Trends ### Hotels > [Hilton London Kensington](https://www.expedia.ca/London-Hotels-Hilton-London-Kensington.h26612.Hotel-Information) > > [Holiday Inn Express London Heathrow T4 by IHG](https://www.expedia.ca/London-Hotels-Holiday-Inn-Express-London-Heathrow-T4.h22336089.Hotel-Information) > > [Hyatt Place London City East](https://www.expedia.ca/London-Hotels-Hyatt-Place-London-City-East.h60903297.Hotel-Information) > > [Holiday Inn London Heathrow - 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