Find Hotels by Independent in Lake in the Hills

"In less than 24 hours of staying here, i have had to change rooms FOUR times! They tried to put me in a room on the second floor seeing that I had a wheelchair but because I wasnt sitting in it I got a dirty look when I asked if there was elevators and he told me no stairs only. I said I have a wheelchair how am I suppose to get to it? So he put me in a room on the first floor. I get all my luggage to the room and went to turn the ac on but when I turned it on it didnt blow and it made a loud noise. So I walked back to the front office and notified him. He moved me rooms again, so after I got everything moved to the new room I was going to relax but when I pulled the blanket back I found a dead bug in the "just put on sheets". Housekeeping did come and chamge the fitted sheet but left the top sheet, blanket amd pilloows the same. Later, in that same room, i see a cockroach on the floor. I tried to kill it but it had ran under the dresser. So afraid to put anything anywhere other touch anything i was extremely uncomfortable. Also in the bathroom there looked to have been a previous water leak because you can see where the paint had been stretched from the water but all thru did to resolve that was drain the water from the pocket and they left the loose sagging paint as is. I went back to the front desk explaining look there was a bug in the sheets and I found a cockroach in there im uncomfortable staying in there, theu said we can move you rooms again. Heres a key to this room"

"Tv was stuck at a high volume. The sidewalks were pretty bad, I stumbled a few different times. Our room was in the middle of what seemed to be a family party/reunion which was pretty loud for a while "

"Hotel staff was friendly and were very accommodating. The hotel close to whatever you need from fuel to food and shopping."

"Availability for parking was good. The breakfast variety was excellent. However, my only concern is that this was location I would frequently booked, but it seems it's in need of a remodeling of the rooms. You can see the furniture is worn out. In fact on the room I stayed, I saw tape on the ceiling and stains on the carpet. Definitely due for a makeover and refresher."

"Great stay! Awesome breakfast! Pool was closed but didn’t matter to us!"

"nice place clean room cool everything especially around it- lots to do"

"Room was clean. Plenty of parking and located right off I-90 expressway. Would easily stay here again for price point. "

"The rooms need some remodeling work. Paint peeling off the walls, the front cover of the air conditioner hanging off and the shower head was loose among tons of nicks and scratches in the furniture. I was also overcharged for my room due to me booking online. "

"They apparently started remodeling this hotel but only did it halfway. The sink and floor of the bathroom were nice, but the shower was one of the worst I have seen - worn and nasty looking, and there was a place on the shower wall where the shampoo and conditioner had been ripped off and it had not been repaired. I would have avoided stepping foot in the shower if I could have. The carpet in the room had what I assume were permanent stains. Breakfast was pretty basic, not much to it. When I spoke to the manager about the condition of the shower he basically said it was out of his control and that is why the price is cheap. "