Search Resort Hotels in Crystal Lake from CA $185

"The whole place felt run down, like it was in need of a renovation everywhere except the front entrance. The elevator was very clunky, everywhere felt dark and dingy, and our room has a chemical smell similar to paint thinner. Our room also had mysterious carpet stains, hair all over the shower, debris on the "balcony" ledge, and a very old box spring mattress that needed to be replaced. We also were not prepared for a conjoined room, and let me tell you if you have neighbors with one of those rooms you will hear EVERYTHING. When I called the desk (I was off site) to let them know we were checking out early I couldn't understand the guy I spoke to at all beyond the question of what my room number was so I just hung up. We will not be returning here ever."

"Hey all, Be very careful when booking this hotel. They do not offer refunds under any circumstances. I accidentally booked this hotel and immediately requested a refund, but they refused. Even Expedia tried to help me get reimbursed and still couldn’t. I ended up booking another hotel on the same day through Expedia. They even asked me to write a review even though I never checked in. It’s surprising to see a hotel in the U.S. with such a strict no‑refund policy. Thanks,"

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"Great staff, clean room, fun place to stay, lots to do."

"Dirty rooms , roaches around the bed , very bad smell "

"Beautifuly maintained property! Comfortable beds, nice clean room, tv volume great, well stocked coffee bar with actual ceramic mugs! Great value for the money."

"Room is clean. Bed and pillows are good. Shower leaked and many non working channels on the television"

"Delicious breakfast excellent staff"

"Front staff was so friendly and changed our room after we asked if our room was a long walk. I have mobility issues. They immediately offered to give us a closer room! Room was clean, bed was comfortable. Will stay there again without hesitation. "