Search Castles in Crystal Lake from CA $85

"We booked a night over spring break so the kids could swim. Upon arriving to the pool, we find out the pool heater is broken so it was freezing! Felt like frigid lake water. The kids swam a little bit but spent most of their time in the hot tub as a result. Had I known the heater was broken, I would not have booked at the hotel. Additionally, the deadbolt on the hotel door was broken, so the only thing securing the door was the latch which I didn’t notice until after 10 pm. That was a disappointment as well as I was traveling solo with two toddlers and safety should never be a concern!"

"Terribly dirty. Booked this room based on positive reviews, but I think those must be made by the hotel. Overall carpet needs to be cleaned or replaced. Put room was ok, but bathroom had hair on toilet and stains on wall/door. The water in bathroom ran clear but the kitchenette water was so murky I thought my kids were playing a prank. Staff seemed to not be concerned. We booked with a bottle of wine guaranteed and did not receive it. Cookies that were raved about were inedible. Breakfast as ok. Pool will accolade one family at a time. Really unsure what all the positive reviews are based on, if we received an off room the staff had zero inclination to fix it. "

"Parking $$$$"

"Very nice Pool area, Clean room"

"Good visit with friends"

"The breakfast was great. The staff were polite "

"The staff was extremely kind and helpful. They were very welcoming and it is clear they want you to have a good experience. "

"Yes"

"No one at the front desk when we arrived. Only one elevator working. ALL the ice machines on every floor were out of order. Front desk told us to go to the adjacent restaurant to ask. They did not seem too thrilled. I’ve gone here before and it wasn’t that bad. It seemed more rundown than before. It wasn’t beachfront property to begin with but at least some upkeep would be nice. It seemed light and bright in the lobby but once you went to your room it was a sketchy looking hallway. Reno is certainly needed SOON! "