Kenova Vacation Packages

Upon arrival, there was one person already checking in. I am newly disabled, so just getting from the Uber to the desk was a challenge. Donna, the person working the desk did nothing but complain to someone on the phone about being tired.As she was finishing checking in the man ahead of me, another person walked up. It was immediately obvious she and Donna have some relationship, and Donna could barely help me with my check in because they were chatting. I had booked an accessibility room to be able to safely navigate the bathroom, and at check-in I was told there were none available. At the end of my booking, I added 2 nights, then needed to add one more due to some medical issues I called the desk on Wed June 17. I was told by a very friendly and helpful gentleman that there was NO problem. On Thur morning, housekeeping came and said we had to leave because there were no rooms in the whole motel available. I got online and checked with y'all and it showed that, there was availability. I called the desk, Donna was very snappy & rude that there was no room. I double checked, and saw that the room I had seen on your site was for June 25, so I figured that is why there was a difference in the info. I went back in & put June 17 is & it still showed available, so I called the desk & Donna still insisted there was no room available, period.I messaged y'all to be sure I would not be charged for the room on 6/17 and 6/25 & I see I was charged for last night. I need that removed.

Very clean and breakfast was well done. Staff were friendly and competent. Would stay again.

Check-in didn't say anything about on-site restaurant, any other hotel amenities or nearby places of interest, parking was inconvenient and in a dirty garage, restaurant meal was 50 minutes late, cold and overpriced.

Staff was excellent. Rooms where clean. The only downside was the pool was freezing and hot tub floor was filled with debry. The floor in pool area was extremely slippery, my daughter and myself both slipped. Other than that we enjoyed our stay.

Owner was very Sweet! Had called to check on my arrival time and I had mentioned in conversation, I forgot my book. He politely offered me books and set some on the end of the bed for my arrival. Very cute and cozy place. Very peaceful to set and read a book at the outside accommodations.