Jamestown Island Vacation Packages

The hotel was very dirty. The room was a nice size room, but the floors hadn’t been swept or vacuumed. They also were very very dirty. I spilled some water on the floor and wiped it up with a towel and the towel was black. The shower leaked and made noice on the drain all night. The air conditioner fan was scraping on something making a lot of noise when it would turn on and off. We went to the restaurant for breakfast our first morning. It had been open for a while, but we stood out there for about 10 minutes before someone came out from the kitchen. We had scoped out several tables but every table was filthy from the night before. The floors had food all over them. It had not been cleaned. We just got up and left and went to Starbucks. I worked out in the fitness room two mornings. The treadmills were covered in sweat and had not been cleaned. They were filthy too. The second morning we were there, when I went to the fitness room, the lobby was filled with marijuana smoke, it was even in the elevators. Now I know why there is such a strong air freshener/cleaner smell in the lobby. It’s to try and cover up the marijuana. I would never stay here again. Seems like there is no management for the cleaning crew, the restaurant or the front desk and valet staff.

The hotel was centrally located and very clean. All the staff I had interacted with were extremely friendly and helpful. We even got there around noon and they were able to check us in early. I would definitely stay here again the next time I’m in Richmond!

The hospitality was amazing. And the free games was a nice addition.

Booked room thru Expedia. Expedia charged my card $158. Get to hotel. They say room is booked but they only received $38. They said I have to pay the balance. I left. Still awaiting refund.