Forfaits vacances – Ingles

Nous avons demandé une autre chambre car la première n'avait pas été préparée adéquatement. Mauvaise odeur de chien, draps et taies d'oreillers tâchés et semble ne pas avoir été changés. La 2ième chambre n'était pas mieux mais sans odeur de chien. Nous avons parlé à un homme qui était à l'extérieur. Il nous a proposé de changer les draps puis propsé d'aller voir une chambre dans un autre établissement et de nous rembourser, si nous n'étions pas satisfait. Le Relax Inn : la literie était propre et le lit confortable.Nous avons accepté la chambre car nous n'avions pas l'énergie de reprendre la route après 15 de conduite. La chambre n'était pas bien nettoyé (poussière sur micro-ondes, support à vêtements et j'en passe). Endroit vétus que nous ne retournerons jamais.

Helpful and very friendly staff. The room was a nice size and clean. The bed was very comfortable. Very convenient location to Natural Bridge.

We very much enjoyed our stay at this hotel. It was extremely clean, comfortable, and the staff were very pleasant and helpful. The location was pretty good, only a short drive into the downtown area without the elevated cost. We will definitely stay there again should we come to Roanoke.

Bad reception.

When I booked this stay I did not realize I would have to pay for parking, and that the parking lot was on levels 4 & 5 around the corner in a separate parking garage. The check-in location is a street corner with a steep, little portable aluminum ramp from the sidewalk up to hotel level. This made using the hotel's luggage carrier difficult, and the double doors are not automatic, adding to the difficulty of bringing your luggage into the hotel. The check-in person neglected to mention that the elevators won't work unless you swipe your room card. She also failed to mention that none of the room lights will work unless you place a room card into a reader on the wall as you enter the room. I spent several minutes trying to figure out why none of the lights in the room worked. I didn't eat at the hotel, as I thought it was overpriced. However, I did find two nice local restaurants within two blocks. The Hatch, and Scrambled. Nice portions fairly priced.