2/10 Terrible
VICTORIA
Jun 24, 2024
Disliked: Staff & service, property conditions & facilities
It started with there is a deposit of $150 for what ever reason and I won’t get it back until 5-7 business days never heard of that. During check in we were told that the pool was not in use and there is breakfast available for us in the morning. Now our room was by the pool there were 3 different family out there swimming with their children but yet we were told is not available. The day of checking out the electricity went out never coming back up so my son was getting in the elevator to go down for breakfast when it all happen he had a chance to react and jump out before the doors closed on him now that was scary. We ended up taking the escalator taking us out of the building and having to come back in through the front main lobby. Just to find out that breakfast was not being served any more. I found out by a cleaner at the hotel this was not the first time they have issues with the power. I was thinking this is sad and they ask for $150 deposit plus I paid $130 for two rooms for this it was horrible experienced.
VICTORIA
Stayed 1 night in Jun 2024