El Triunfo Vacation Packages

Title: Shower in someone else's urine smell or camp at a high price My family stayed at Amina Wind Resort for 3 nights and faced severe issues daily. Management is completely dismissive, refuses accountability, and actively dodges refunds. When confronted, they claimed our complaints were a “difference in cultural perspective” and the “price you pay for paradise.” They told us to request a partial refund through Expedia, but when Expedia reached out, the resort ignored them. They have also ignored my direct emails for a week. Our "paradise" experience included: * Urine Odors: The first room smelled heavily of urine in both bathrooms. The second room had a foul, stale odor (likely mopped with dirty water due to water shutoffs) requiring constant Febreze. * Food Desert: No on-site breakfast or lunch options before 2 PM. No pre-arrival warning was given, leaving us stranded for 2 hours scrambling for a cash driver so our kids could eat. * Water Shutoffs: Cut off with zero warning Friday while handling raw meat. Cut off again Saturday at 11:30 AM, preventing us from rinsing beach sand or making lunch. * Severe Delays: Towels, air fresheners, and safe access took over an hour per request. They charge premium resort prices but hide behind being "new" and "off-grid" to excuse terrible management. Avoid this place.

Service was amazing! Food was wonderful as well. The staff brought lunch and breakfast to our rental house. The butler Mattheo made sure everything and everyone was taken care of. Amazing experience that our whole family will never forget!

Fantastic hosts and great property, we were treated like family!