Dillard Vacation Packages

The best part was the staff. Everyone was so kind and helpful. However, the room was kind of a disappointment. It’s a bummer there’s no microwave in there, but that’s on me for not reading the ammeneties better. The furniture wasn’t in a great condition and just looked rough. Some of the drawers didn’t really close properly. There was a hole in the wall by the door. And the rooms was so small. I could tell it was on the smaller size from the pictures but I was surprised by just how small it was. It did not comfortably fit 4 of us. It’s not the worst hotel I’ve ever stayed in but I probably wouldn’t stay here again.

Excellent service and atmosphere!

I loved the amenities at this hotel—that was the main reason I decided to switch, and they didn’t disappoint. However, I was disappointed with the service at the upstairs restaurant. The wait staff seemed overwhelmed, the food was cold, and service was quite slow. On a more positive note, our dinner experience downstairs was completely different—much better service and overall atmosphere. It seems the service industry in Atlanta is facing challenges, but there’s definitely room for improvement here.

I loved the convience to the GWCC for ComicCon. The Omni is connected to the GWCC so we didn't have to walk out in the rain. I wish there were more regular food choices for dining. The elevators are very small for people in wheelchairs or scooters. They have torn up the CNN food court. It just looks blank and bland. Not a good site from our inside balcony. Other than those few things we had a splendid time. We will stay there again for the convience.

I really like the deluxe room and the friendly staff. We received excellent customer service.