Custom House Vacation Packages

Very good location, clean room

Lovely clean room in a fabulous location with beautiful cafes and mini supermarkets nearby. Two double beds accommodated our family of 4 well (kids aged 12 and 14). Baker st station nearby and we loved the beautiful fresh breakfast cooked à la cart daily. Highly recommend.

Our stay at Clevelend Residences was very pleasant. Our studio apartment was clean, well-kept with all necessary amenities in a nice building 2 min away from Russell underground station and 2 min from food stores, cafes, and a movie theater, not to mention an 8 min walk to the British Museum. We are definitrly coming back! Jane

This place is beautiful. They put a lot of thought into all the details. A true boutique feel. I would absolutely stay again. It is walking distance to King’s Cross Station and the surrounding area is delightful. The only reason I docked it a star is due to the check in process. I booked the place about 48 hours before arrival. They reached out through Expedia asking the time I expected to arrive and they advised I needed to fill a form out. I replied with my arrival time and I advised them the form wouldn’t open correctly (I am a tech capable individual). I did not hear back prior to the day of check in. I understand I had a short booking turn around time, but it shouldn’t have been an option if it would be too much to accommodate. I arrived on check in day a bit early with my luggage just wanting to ask if they could hold it until my room was ready. They did agree to do so, but they looked incredibly put out and acted as if I was really bothering them. I had replied asap on Expedia and had done everything they asked me to that I could. The service could have been friendlier over all. I also don’t perceive this was a cultural difference thing.