Cross Vacation Packages

Nice room, although the electrical outlets were inconveniently placed. Good restaurant for dinner and breakfast, and very close to the Welsh National Roman Legion Museum.

The poor could not give a monkey welcome by the duty manager tainted what would have otherwise been an excellent stay

The room was clean but the grouting around tiles were yellow. The mirror over the table was too high to sit and make myself up. Wardrobe and furniture were a bit dated. The staff were incredibly friendly and helpful. Always seemed to do more and above of what was expected. The breakfast was amazing! Lots of variety for everyone. Although I would like to see the addition of strawberries blueberries and raspberries to the breakfast menu. Parking was a bit of a surprise cost. I didn’t read anything on line about the cost of £25 for parking overnight. That was definitely an unwelcome hidden cost! The spa didn’t seem to cater for disabled people?

Room was very dated, had a musty old smoke smell. The bathroom was in desperate need of renovations. Parts missing from the tap, a weird old dirty attachment randomly stuck to the wall, the bath was marked and scratched (looked very dirty so did not use). Breakfast was an absolute shambles, it was so busy and crowded with no systems in place, there was barely any food left and seemed to be only one person refilling the food station. It was a struggle to get sausage and eggs. 10 minute queue to use the coffee machine and a queue for the toast as only one person was making toast for everyone. Positives - the grounds of the hotel are absolutely stunning, staff are really very friendly and welcoming. The pool and leisure facilities are wonderful. Good entertainment in the evening (Saturday night).