Chalets in Costa Rica

"The airport shuttle was a bonus. We arrived too late for the free service but the hotel arranged for a taxi at a reasonable rate. Went smoothly. The pool area looked very nice but we didn’t have time to try it out. "

"very good property, they need to install elevator, also they should mentation beach access, challenges."

"This was not up to the standard of a Wyndham in general and certainly not what was advertised. There were no hot tubs. None of the restaurants were functional, and the place was extremely understaffed. The staff for room service was extremely overworked doing other hotel maintenance and therefore there was really no room service available. I ended up having to download and order from a delivery app. I also ordered a to go breakfast because of Ramadan and initially I was told they couldn’t accommodate, despite the fact that breakfast was included in my reservation. I was only provided miscellaneous nuts, one apple, and one bottle of water. There was also no ability for me to make tea or have a hot bath because my bath would not stay full. The tub was also pretty disgusting. There were bits of paint chips and black anti-slip tape littering it. My goal was to stay at a relaxing 3 star hotel before my 12 hour journey home, and I wasn’t even able to take a hot bath enjoy a mug of hot tea or have a proper breakfast. Not to mention the fact that one of the staff was extremely unprofessional and put their hands on me twice after invading my personal space . When I made complaints about all of these things, the on-site “human resources“ staff was beyond unhelpful. The entirety of the experience was beyond disappointing. "

"Great pool. Clean room "

"Nuestra estancia fue muy buena, solo el transporte del aeropuerto no fue el planeado, el hotel aunque cuenta con transporte no va por los pasajeros si no te comunicas 72 horas antes de la llegada para que ellos se programen, en su defecto ellos te envían un transporte privado pero tú lo tienes que pagar. Al llegar al hotel tuvimos algunas dificultades con el desayuno que aparentemente según la agencia que contratamos no lo habíamos incluido. La persona que nos recibió se llama Alonso Olivares, nos hizo las acomodaciones necesarias y nos instaló y durante nuestra estancia siempre estuvo al pendiente que estuviéramos bien y disfrutáramos del viaje. También Tania nos ayudó para que nos dieran un descuento en el desayuno y pues eso tomamos. No quisimos seguir teniendo más problemas porque no fue lo que planeamos, mejor decidimos gozar nuestra estancia en San José Costa Rica y disfrutar de sus alrededores. Asegúrense de verificar y confirmar directamente con el hotel antes de llegar para evitar contratiempos. Lección aprendida!! "

"The staff was great. When they saw how bad my husband's walking was, they switched us to a closer room, without us even asking. The room was very nice, modern and clean. Pools were beautiful and clean. Pool bars had excellent service, and drinks as you like them. My only concern was how thoroughly the non- disposable drink cups were washed? My favorite part was seeing the monkeys playing in the trees near the pools! The food was ok. Steakhouse was very good. Asian restaurant was excellent. Mexican restaurant was not good. Italian was good,and the buffet had a wide variety so you could find foods to your liking. It was a very enjoyable vacation, hot and sunny while at home it was frigid and snowy."

"Extremely expensive for what you get. 1st come 1st serve for shuttle and hard to access the city by walk (uphill). Allowing guests to smoke in the pool. Hotel and amenities falling apart (not well kept or maintained). Drinks majorly diluted. Had curdle milk in my coffee, was told by staff that was normal and we're adamant on not changing it. Completely dismissed for 375$ a night we we're expecting alot more. I would rate this hotel a 2-3 star max. "

"Clean property and welcoming staff. "

"This hotel is truly an experience... the property is very beautiful and gifts the perfect combination of nature and commodities. "