Chichimilá Vacation Packages

The room was spotless and the staff 10/10

What a great hotel! 20 min walk to the main action in Tulum. The jungle suite was spacious, and the private dip pool was hard to beat. The service and staff are great. I’d stay again. I’d otherwise give 5 stars, but the staff gives mixed messages about how the Expedia credit works. It lead to the on site (but unaffiliated!) Fara Fara restaurant staff lying to us and telling us that they were included in the credit multiple time up until the moment the bill came. I needlessly spent money at that restaurant, starting my vacation off on a bad note. The hotel could be better about explaining what qualifies for the credit AND ensuring that unaffiliated restaurants do not lie to guests to scam them out of money. The hotel will not refund you for this, only keep open the existing unused credit for their affiliated services.

Amazing service. So clean

Every need was met, every desire was anticipated and acted upon. We thoroughly enjoyed.

This property is beautiful and clean. Staff is welcoming, attentive and pleasant. The beach is stunning and the vibe is calm and zen. The room does not have a mini fridge which was very surprising to learn upon arrival to our room considering we are in a hot climate. The room also does not have a hair dryer or a coffee maker. In my opinion those should be included especially for the price of the room. The food was good however like everywhere in Tulum, extremely expensive, example you will pay around 30$CAN for a Margarita. There is a taco spot just accross the street which was good and comparable to North American pricing. The Starbucks is also right next to the hotel but the prices are absolutely ridiculous. All in all, I do not think the whole experience was worth the money spent. Because of these reasons despite the hotel itself being beautiful, I would not return.