Title: Boca de Agua Bacalar A Member of Design Hotels - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&selected=96013081&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Boca de Agua Bacalar A Member of Design Hotels Beachfront hotel with spa services and a coffee shop ## Photo gallery for Boca de Agua Bacalar A Member of Design Hotels ![Exterior - Boca de Agua Bacalar A Member of Design Hotels (Xul-Ha)](https://images.trvl-media.com/lodging/97000000/96020000/96013100/96013081/a39e2757.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Tree House (Pool) | Bathroom - Boca de Agua Bacalar A Member of Design Hotels (Xul-Ha)](https://images.trvl-media.com/lodging/97000000/96020000/96013100/96013081/21485a21.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Tree House (Jungle) - Boca de Agua Bacalar A Member of Design Hotels (Xul-Ha)](https://images.trvl-media.com/lodging/97000000/96020000/96013100/96013081/2cedca73.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Tree House, 2 Bedrooms (Pool) - Boca de Agua Bacalar A Member of Design Hotels (Xul-Ha)](https://images.trvl-media.com/lodging/97000000/96020000/96013100/96013081/27dd3464.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior - Boca de Agua Bacalar A Member of Design Hotels (Xul-Ha)](https://images.trvl-media.com/lodging/97000000/96020000/96013100/96013081/487a2ff0.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Take advantage of a terrace, a coffee shop/cafe, and a garden at Boca de Agua Bacalar A Member of Design Hotels. Adventurous travelers may like the snorkeling, paddleboards, and ecotours at this hotel. Treat yourself to spa services, such as a Swedish massage, a detox wrap, or a manicure/pedicure. Stay connected with free in-room WiFi, and guests can find other amenities such as dry cleaning/laundry services and an outdoor entertainment area. ## Reviews 8.8 Excellent ## Popular amenities - On private beach - Pool - Spa - Parking included - Free WiFi - Restaurant ### VIP AccessSee the benefits you'll enjoy with VIP Access > Get more when you're a member > > - Save 15% or more on select VIP Access properties when you reach Silver tier or above > - Experience top-rated quality and exceptional service > - Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available > > [Learn more](https://www.expedia.ca/lp/b/vipaccess) ## Check prices for these days [Tonight ](https://www.expedia.ca/Hotel-Search?startDate=2026-01-30&endDate=2026-01-31&selected=96013081&PinnedHotelID=96013081&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-30&endDate=2026-01-31&selected=96013081&PinnedHotelID=96013081&HadPinnedHotel=true®ionId=-1&adults=2) [Tomorrow ](https://www.expedia.ca/Hotel-Search?startDate=2026-01-31&endDate=2026-02-01&selected=96013081&PinnedHotelID=96013081&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-31&endDate=2026-02-01&selected=96013081&PinnedHotelID=96013081&HadPinnedHotel=true®ionId=-1&adults=2) [This weekend ](https://www.expedia.ca/Hotel-Search?startDate=2026-01-30&endDate=2026-02-01&selected=96013081&PinnedHotelID=96013081&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-30&endDate=2026-02-01&selected=96013081&PinnedHotelID=96013081&HadPinnedHotel=true®ionId=-1&adults=2) [Next weekend ](https://www.expedia.ca/Hotel-Search?startDate=2026-02-06&endDate=2026-02-08&selected=96013081&PinnedHotelID=96013081&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-06&endDate=2026-02-08&selected=96013081&PinnedHotelID=96013081&HadPinnedHotel=true®ionId=-1&adults=2) ## Room options All rooms 1 bed 3+ beds Showing 3 of 3 rooms ### View all photos for Tree House (Jungle) ![Tree House (Jungle)](https://images.trvl-media.com/lodging/97000000/96020000/96013100/96013081/c4b45b06.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Tree House (Jungle) ### Highlights Balcony Separate sitting area Individually furnished Air conditioning Dining table Down duvet Premium bedding Blackout drapes/curtains - 484 sq ft - Sleeps 3 - 1 King Bed ### View all photos for Tree House (Pool) ![Tree House (Pool) | Terrace/patio](https://images.trvl-media.com/lodging/97000000/96020000/96013100/96013081/f48bbc90.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Tree House (Pool) 10.0 Exceptional 2 reviews ### Highlights Balcony Separate sitting area Individually furnished Private plunge pool Air conditioning Dining table Down duvet Premium bedding - 807 sq ft - Sleeps 3 - 1 King Bed ### View all photos for Tree House, 2 Bedrooms (Pool) ![Tree House, 2 Bedrooms (Pool)](https://images.trvl-media.com/lodging/97000000/96020000/96013100/96013081/7b477465.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Tree House, 2 Bedrooms (Pool) ### Highlights Balcony Separate sitting area Individually furnished Private plunge pool Air conditioning Dining table Down duvet Premium bedding - 969 sq ft - Sleeps 6 - 2 Queen Beds and 1 King Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FBoca-De-Agua.h96013081.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FBoca-De-Agua.h96013081.Hotel-Information) ## About the area Located in Xul-Ha, Boca de Agua Bacalar A Member of Design Hotels is near the airport and on a private beach. The area's natural beauty can be seen at Lake Bacalar and Laguna Bacalar Ecological Park. Payo Obispo Zoo and Santuario del Manati are also worth visiting. Looking to get your feet wet? Sailing, boat tours and swimming adventures can be found near the property. [Visit our Xul-Ha travel guide](https://www.expedia.ca/Xul-Ha.dx3000008680) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C18.57300%2C-88.45846&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=tF8RkPKJd2lUHqwAVtipEmvDN4o=) Carretera Chetumal-Cancun KM. 4.5, Xul-Ha, QROO, 77963 ### What's nearby - ![limestone formations with two swimmers in a shallow and brilliant blue color water. Laguna Bacalar. Yucatan. Mexico](https://images.trvl-media.com/place/553248635810196546/d2e02438-4300-4419-8f45-6629e3b6d318.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Lake Bacalar 5 min drive \- 2.5 km - ![Last one here](https://images.trvl-media.com/place/6131112/32096171-6310-4087-a8ff-c14395c341fc.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Cenote Azul 20 min drive \- 11.4 km - ![Beautiful landscape with stromatolites, Bacalar in Mexico](https://images.trvl-media.com/place/553248635975995712/db1f08ad-0cb1-416a-96cf-5fe6c28a5a42.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Cenote Cocalitos 22 min drive \- 12.8 km - ![Stromatolites in the crystal-clear waters of Bacalar Lake, Mexico. Ancient natural formations in a stunning tropical setting. Nature, geology, and travel concept](https://images.trvl-media.com/place/553248635976265000/08f22085-b549-403e-8679-98146fdf1fde.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Laguna Bacalar Ecological Park 30 min drive \- 17.1 km - Laguna Milagros 17 min drive \- 10.9 km ### Getting around - Chetumal, Quintana Roo (CTM-Chetumal Intl.) 25 min drive ### Restaurants - Blu Beach Club 9 min drive - Siete By Habitas Bacalar 7 min drive - Casa Laguna By Azulea 9 min drive - Antojitos "La Guadalupana 10 min drive - El asadero de Huay Pix 9 min drive ## About this property ### Boca de Agua Bacalar A Member of Design Hotels Luxury hotel near Lake Bacalar Consider a stay at Boca de Agua Bacalar A Member of Design Hotels and take advantage of a terrace, a coffee shop/cafe, and a garden. Active travelers can enjoy snorkeling, paddleboards, and ecotours at this hotel. Treat yourself to spa services, such as a Swedish massage, a detox wrap, or a manicure/pedicure. Free in-room WiFi is available to all guests, along with dry cleaning/laundry services and an outdoor entertainment area. You'll also enjoy perks such as: - An outdoor pool - Free self parking - Continental breakfast (surcharge), airport pick-up service (surcharge), and outdoor furniture - A banquet hall, a 24-hour front desk, and wedding services Room features All guestrooms are individually furnished, and feature comforts such as premium bedding and laptop-friendly workspaces, as well as thoughtful touches like air conditioning and separate sitting areas. More conveniences in all rooms include: - Bathrooms with rainfall showers and shampoo - Wardrobes/closets, balconies, and separate sitting areas ## Similar properties ![Premium bedding, down comforters, minibar, in-room safe](https://images.trvl-media.com/lodging/67000000/66430000/66425600/66425545/6fd6b71c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Our Habitas Bacalar – Adults Only Bacalar - Breakfast included - Spa - Parking included - Free WiFi 9.6 Exceptional 263 reviews CA $337 CA $412 total includes taxes & fees Jan 31 - Feb 1 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-31&endDate=2026-02-01&selected=66425545&PinnedHotelID=66425545&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor wedding area](https://images.trvl-media.com/lodging/79000000/78080000/78076200/78076136/064f9fc5.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Amainah Bacalar Hotel Boutique - Adults Only Bacalar - Pool - Spa - Parking included - Free WiFi 9.8 Exceptional 545 reviews CA $270 CA $331 total includes taxes & fees Feb 1 - Feb 2 [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-01&endDate=2026-02-02&selected=78076136&PinnedHotelID=78076136&HadPinnedHotel=true®ionId=-1&adults=2) ![2 outdoor pools](https://images.trvl-media.com/lodging/94000000/93530000/93521600/93521563/de25c5a0.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Cristalino Lagoon Front Hotel Restaurant & SPA Bacalar - Pool - Spa - Parking included - Free WiFi 9.8 Exceptional 179 reviews CA $274 CA $336 total includes taxes & fees Feb 1 - Feb 2 [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-01&endDate=2026-02-02&selected=93521563&PinnedHotelID=93521563&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, open 7:00 AM to 10:00 AM, sun loungers](https://images.trvl-media.com/lodging/33000000/32870000/32865400/32865394/700e930a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Carolina Bacalar Bacalar - On private beach - Pool - Spa - Kids pool 9.4 Exceptional 298 reviews CA $261 CA $319 total includes taxes & fees Feb 3 - Feb 4 [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-03&endDate=2026-02-04&selected=32865394&PinnedHotelID=32865394&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/78000000/77870000/77862200/77862144/180-7057709a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Akalki Hotel y Centro Holistico Bacalar - On private beach - Spa - Parking included - Free WiFi 9.4 Exceptional 129 reviews CA $399 CA $486 total includes taxes & fees Feb 3 - Feb 4 [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-03&endDate=2026-02-04&selected=77862144&PinnedHotelID=77862144&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/86000000/85140000/85139900/85139845/6e4dbfe1.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Puerta del Cielo Hotel Origen Bacalar - Pool - Spa - Parking included - Free WiFi 9.6 Exceptional 131 reviews CA $259 CA $317 total includes taxes & fees Feb 1 - Feb 2 [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-01&endDate=2026-02-02&selected=85139845&PinnedHotelID=85139845&HadPinnedHotel=true®ionId=-1&adults=2) ![Terrace/patio](https://images.trvl-media.com/lodging/104000000/103060000/103050300/103050211/ec5c37fe.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Azulea Bacalar Hotel & Spa - Lagoon Front Bacalar - Pool - Breakfast included - Spa - Free WiFi 9.2 Wonderful 63 reviews CA $343 CA $419 total includes taxes & fees Feb 12 - Feb 13 [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-12&endDate=2026-02-13&selected=103050211&PinnedHotelID=103050211&HadPinnedHotel=true®ionId=-1&adults=2) ![Deluxe Suite, Jetted Tub](https://images.trvl-media.com/lodging/39000000/38970000/38966700/38966652/5ee1efd3.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### MBH Maya Bacalar Hotel Boutique Bacalar - On private beach - Hot tub - Spa - Parking included 8.8 Excellent 387 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-13&endDate=2026-02-14&selected=38966652&PinnedHotelID=38966652&HadPinnedHotel=true®ionId=-1&adults=2) ![Breakfast, lunch and dinner served](https://images.trvl-media.com/lodging/27000000/26960000/26958300/26958274/642ceba6.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Mia Bacalar Luxury Resort & Spa Bacalar - Pool - Breakfast included - Spa - Pet friendly 8.6 Excellent 277 reviews CA $374 CA $457 total includes taxes & fees Jan 31 - Feb 1 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-31&endDate=2026-02-01&selected=26958274&PinnedHotelID=26958274&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/54000000/53020000/53020000/53019950/f8518c05.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel CasaBakal - A pie de Laguna - Bacalar Bacalar - Pool - Breakfast included - Pet friendly - Free WiFi 9.0 Wonderful 182 reviews CA $206 CA $253 total includes taxes & fees Mar 1 - Mar 2 [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-01&endDate=2026-03-02&selected=53019950&PinnedHotelID=53019950&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-02-13&endDate=2026-02-14&selected=96013081&PinnedHotelID=96013081&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=96013081,66425545,78076136,93521563,32865394) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - 24-hour airport pick-up shuttle on request for a surcharge - Free self parking on site ### Food and drink - Daily continental breakfast available 8:30 AM to 11:00 AM for a fee: USD 32 per person - A bar/lounge - A coffee shop/cafe - A restaurant - Couples/private dining - Private picnics ### Things to do - Ecotours - Kayaking - Outdoor pool - Paddleboard - Snorkeling - Yoga classes ### Family friendly - Dining table - Outdoor pool ### Conveniences - 24-hour front desk - Guidebooks - Luggage storage - Water dispenser ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Proposal/romance packages - Tour and ticket assistance - Turndown service - Wedding services ### Outdoors - Dock - Garden - On a lake - On a private beach - Outdoor entertainment area - Outdoor furniture - Terrace ### Spa - Deep-tissue massages - Detox wraps - Facials - Hot stone massages - In-room massages - Manicures/pedicures - Swedish massages ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - 2 steps to reach entrance - Accessible airport shuttle - Gravel flooring in public areas - No elevator - Smooth flooring in room ### More - 1 building - 2 floors - Banquet hall - Built in 2023 - Designated smoking areas ## Room amenities ### Bedroom - Blackout drapes - Down comforter - Premium bedding ### Bathroom - Bathrobes - Hair dryer (on request) - Outdoor shower - Private bathroom - Rainfall showerhead - Shampoo - Shower - Soap - Toilet paper - Towels provided ### Food and drink - Champagne service - Dining table - Limited room service - Minibar - Restaurant dining guides ### More - Air conditioning - Ceiling fan - Desk - Desk chair - Individual furnishings - Iron/ironing board on request - Laptop workspace - Safe - Separate sitting area - Window screens ## Policies ### Check-in Check-in start time: 3:00 PM; Check-in end time: anytime Minimum check-in age: 18 ### Check-out Check-out before noon ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets not allowed (service animals are welcome, and are exempt from fees) ### Children and extra beds Children are welcome Rollaway/extra beds are not available Cribs (infant beds) are not available ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - Service fee: 5 percent We have included all charges provided to us by the property. ### Optional extras - Fee for continental breakfast: approximately USD 32 per person - Airport shuttle fee: USD 90 per vehicle (maximum occupancy 4) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards, and cash This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room ### We should mention This property does not have elevators Pool access available from 9:00 AM to 6:30 PM Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation ### Property is also known as Boca de Agua Hotel Boca de Agua Xul-Ha Boca de Agua Hotel Xul-Ha ## Frequently asked questions ### Does Boca de Agua Bacalar A Member of Design Hotels have a pool? ### How much does it cost to stay at Boca de Agua Bacalar A Member of Design Hotels? ### Is Boca de Agua Bacalar A Member of Design Hotels pet-friendly? ### How much is parking? ### What time is check-in at Boca de Agua Bacalar A Member of Design Hotels? ### What time is check-out at Boca de Agua Bacalar A Member of Design Hotels? ### Does Boca de Agua Bacalar A Member of Design Hotels provide a shuttle to the airport? ### Where is Boca de Agua Bacalar A Member of Design Hotels located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Boca de Agua Bacalar A Member of Design Hotels Reviews 8.8 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 9.2 Cleanliness ### 9.0 Amenities ### 8.8 Staff & service ### 9.2 Property conditions & facilities 10 - Excellent 28 8 - Good 4 6 - Okay 5 4 - Poor 1 2 - Terrible 2 ## Reviews ### 10/10 Excellent #### Braulio Jan 25, 2026 Liked: Cleanliness, amenities, property conditions & facilities It's a beautiful hotel in an amazing location. Great food and great service. ##### Braulio Stayed 3 nights in Jan 2026 ### 8/10 Good #### Mahir Oct 10, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The staff were incredible. There was a slight problem with the water (it wasn’t their fault) and they were quick to find a solution for my wife & I. The location was peaceful and quiet which we loved! We’ve been to a couple hotels in Bacalar, but this is definitely our new favorite! We will be back! ![](https://a.travel-assets.com/ugc/hotel-reviews/f900a021-a115-416b-83ab-20509ee80468-1760128566945.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/de473d7c-039c-4e11-9daf-67950d59081e-1760128568213.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/b484d90d-49b6-43bd-9af0-d5e69705d3e5-1760128568371.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/464fa59f-8b80-4df8-a2c8-5329e17c92a9-1760128569900.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Mahir Stayed 1 night in Sep 2025 ### 10/10 Excellent #### Jonas Dec 11, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Fantastic retreat in the jungle with magical sunset at the private jetty at the Laguna. ##### Jonas Stayed 4 nights in Nov 2024 ### 10/10 Excellent #### Abigail Feb 16, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort We had an amazing stay at Boca de Agua. Caesar, the activities guide, was incredible. After booking the sunrise kayak tour with him on our first day, we booked a different activity with him every day. ##### Abigail Stayed 3 nights in Jan 2025 ### 10/10 Excellent #### Marco May 16, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We decided to extend our stay for one more night. The hotel’s architecture is breathtaking—a true masterpiece that seamlessly blends luxury, comfort, and the immersive experience of living in the jungle. We especially enjoyed the breakfast menu, which features a rich variety of flavors and local ingredients. Every detail in the room design and amenities reflects thoughtful craftsmanship and is perfectly integrated into the overall aesthetic. The elevated walkway leading to the lagoon is an incredible idea, allowing access while preserving the ecosystem and minimizing disturbance to the local flora and fauna. The hotel also has a private dock that connects directly to the lagoon. We loved how secluded it felt—it offers a peaceful space to swim, sunbathe, and relax. There's even a shaded area by the water where you can retreat from the sun and unwind in comfort. ##### Marco Stayed 1 night in May 2025 ### 10/10 Excellent #### Andrea Oct 4, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities It exceeded my expectations, one of the best places I’ve ever stayed. Wonderful, the best hotel in Bacalar, they deserve another Michelin key ##### Andrea Stayed 2 nights in Oct 2025 ### 8/10 Good #### Pamela Aug 27, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Beautiful property nestled in jungle. Food pricey Drive in/out road condition poor ##### Pamela Stayed 4 nights in Aug 2025 ### 6/10 Okay #### David Aug 10, 2025 Need to improve installations: bed is comfortable, room too small, mirror are at the sides, all stairs are dangerous. Very good staff, lovely and kind ##### David Stayed 1 night in Aug 2025 ### 10/10 Excellent #### Hanna Jul 30, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Definitly a great stay! A unique stay in Bacalar, definitely worth it. Away from the town, nestled in the serene jungle without distractions and crystal clear water down at the lagoon. We took a tour from Bacalar itself on a sailboat, however nice it was we’d probably choose to just stay at the hotel next time - the grounds really are that beautiful. Good to know that wifi is a bit unstable (we hade some issues when trying to pay our taxidriver). ##### Hanna Stayed 2 nights in Jul 2025 ### 10/10 Excellent #### Gary Apr 3, 2025 Liked: Cleanliness, amenities, property conditions & facilities Very very nice, me love a lot ##### Gary Stayed 3 nights in Mar 2025 ### 10/10 Excellent #### Yehoshua Feb 16, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Perfect ##### Yehoshua Stayed 2 nights in Feb 2025 ### 6/10 Okay #### Adrian Jan 30, 2025 Liked: Staff & service Disliked: Amenities Pros: Staff were very nice and helpful whenever asked. All employees went out of their way to assist us. The lagoon area was picturesque and serene. Food was generally good. Cons: Hotel is very expensive by local standards (equivalent or better hotels in the area are less than half the cost). Getting to the hotel requires a long drive from the highway on a poorly paved road and any transportation in or out of the hotel to the nearest town was $500 MXN each way so you were somewhat stranded at the resort. Food options at the resort were very expensive compared to local restaurants. No fitness center. Summary: Pretty hotel with good service but very overpriced (both for the room and for any food purchased) and isolated (expensive to leave the resort). ##### Adrian Stayed 3 nights in Jan 2025 ### 10/10 Excellent #### Raúl Dec 21, 2025 Liked: Cleanliness, amenities, property conditions & facilities Todo perfecto ##### Raúl Stayed 3 nights in Dec 2025 ### 10/10 Excellent #### María García Dec 8, 2025 Liked: Cleanliness, amenities, property conditions & facilities El hotel una maravilla…. Solo una cosa… me robaron mi iPad 😪 se que no me iban a resolver nada proque no tenía forma de comprobar que la llevaba… y me extraña que siendo un lugar tan exclusivo sucedan ese tipo de cosas Y tampoco le dieron seguimiento, quedaron de avisarme su conclusión de la investigación y nunca me contactaron ##### María García Stayed 3 nights in Nov 2025 ### 4/10 Poor #### Ivonne Oct 30, 2025 Liked: Amenities, property conditions & facilities El sitio es hermoso pero el servicio es PÉSIMO. ##### Ivonne Stayed 3 nights in Oct 2025 ### 10/10 Excellent #### Adrian de J Oct 23, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Excelente para descansar y desconectar. ##### Adrian de J Stayed 5 nights in Sep 2025 ### 8/10 Good #### carlos gonzalez Oct 18, 2025 Liked: Cleanliness, staff & service, property conditions & facilities La transportacion es un reto. La comida esta buena, pero No para recomendación Michelin. Alguno de los meseros No tenian pleno conocimiento del menú. El precio del tour en velero ( proveedor externo ) de 3 horas no corresponde al servicio ofrecido: 325 dlls mas 55 dlls ida y vuelta al centro de Bacalar, y el velero No ofrecía servicio de baño. ##### carlos gonzalez Stayed 2 nights in Oct 2025 ### 10/10 Excellent #### Walter Aug 24, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Amazing hotel for a perfect luxury jungle experience. Upon driving the 2km unpaved road , we we’re wondering where we would end up, ##### Walter Stayed 2 nights in Aug 2025 ### 2/10 Terrible #### Verified traveller Aug 17, 2025 Disliked: Staff & service, property conditions & facilities #### Nunca más! Improvisación en su máxima expresión. Aqui pareciera que nadie está a cargo del hotel. Cero servicio, no son capaces ni de poner toallas secas en la piscina! Hacen el aseo de la habitación hasta donde le alcanza la mano a la persona que supuestamente cumple esa tarea. Un muy buen destino en un pésimo hotel, caro, mal atendido, deteriorado y sucio.Lo más básico aquí no funciona y nadie parece darse cuenta ##### Verified traveller Stayed 3 nights in Aug 2025 ### 10/10 Excellent #### Maria Jun 1, 2025 Liked: Cleanliness, amenities, property conditions & facilities La propiedad es hermosa, los espacios, los cuartos y la laguna no se diga, creo que el servicio de alimentos y bebidas pudiera mejorar, pero no quizá no cuentan con suficiente personal ##### Maria Stayed 3 nights in May 2025 ### 10/10 Excellent #### Marco May 16, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Disfrutamos mucho nuestra estancia para celebrar nuestro aniversario. Se une a la lista de mis hoteles favoritos en México, increíble la arquitectura del hotel y cómo se integra orgánicamente con la selva. En comparación con otros hoeteles similares dónde me he hospedado, me gustó que aquí se experimenta la libertad y la conexión con la naturleza sin sacrificar el lujo, el confort y la estética. Esto lo hace único. Se encuentra dentro de la selva por lo que es un paraíso si buscas tranquilidad y/o descanso. Aunque en un principio tenía dudas porque se ubica en Xul-Ha y no en el centro de Bacalar, las preocupaciones si disiparon al llegar. Considero que esta es verdadermamnete la parte más hermosa de la laguna, el agua es cristalina y está completamente libre de embarcaciones y ruido. Tuvimos la laguna prácticamente para nostros solos. Sin dudarlo regresaría. ##### Marco Stayed 1 night in May 2025 ### 10/10 Excellent #### Hector May 11, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Conexcion total con la naturaleza Excelente, perfecto para conectar con la naturaleza, el área de la laguna por donde esta el hotel esta super tranquilo, perfrcto para relajarse ##### Hector Stayed 2 nights in May 2025 ### 10/10 Excellent #### Jorge May 8, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities El acceso a la laguna es por mucho lo mejor. Los alimentos y bebidas son buenos pero caros. Muchos moscos pero no es culpa del hotel ##### Jorge Stayed 3 nights in May 2025 ### 6/10 Okay #### izbeth Feb 24, 2025 Disliked: Staff & service No me esperaban, no encontraban mi reserva, hay muy mala señal de Wifi, el personal muy amable sin embargo NO se dan abasto y tardan mucho en brindarte el servicio ##### izbeth Stayed 3 nights in Feb 2025 ### 6/10 Okay #### Cynthia Jan 5, 2025 Liked: Cleanliness, property conditions & facilities, room comfort Disliked: Staff & service #### Lugar maravilloso, carente de atención El hotel es muy pero muy bonito, pero podrían trabajar mucho más en la atención al cliente. La verdad es que es un hotel en su arquitectura hermoso y bien pensado. Pero les falta mucho para dar una atención al cliente de la altura de la arquitectura y del lugar donde está situado. Es una lástima. Con respecto a servicio a habitación, anoche pedí algo de cenar al cuarto, a la hora decidí cancelarlo ya que nunca lo recibí. ##### Cynthia Stayed 4 nights in Jan 2025 ## Expedia's Latest Trends ### Hotels > [Hotel Riu Dunamar - All Inclusive](https://www.expedia.ca/Cancun-Hotels-Riu-Dunamar-All-Inclusive.h18133944.Hotel-Information) > > [Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino - Newly Renovated](https://www.expedia.ca/Cancun-Hotels-Royalton-Riviera-Cancun-Resort-Spa-All-Inclusive.h8655945.Hotel-Information) > > [Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort](https://www.expedia.ca/Cancun-Hotels-Planet-Hollywood-Beach-Resort-Cancun-All-Inclusive.h36774901.Hotel-Information) > > [Dreams Puerto Morelos Resort & Spa - All Inclusive](https://www.expedia.ca/Puerto-Morelos-Hotels-Hyatt-Ziva-Riviera-Maya-All-Inclusive.h66929913.Hotel-Information) > > [Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Royalton-Splash-Riviera-Cancun.h78626183.Hotel-Information) > > [Bahia Principe Grand Tulum - 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