Balboa Vacation Packages

My experience was terrible. The security and reception supervisor was not friendly at all. There was no hospitality. I have an issue with a rented vehicle that was too big to park on their parking lot, and I asked to park in the hotel entrance, which is public space. The reception supervisor forced me to pay for a parking service that I never used because I used the public space, and he intimidated me by saying that if I didn’t pay for the parking, he wouldn’t allow me to make the check-in. At my return on the night, the security supervisor didn’t allow me to use the public space despite the reception manager telling me that it was okay to use and wouldn’t be a problem at all. He followed me to my room using bad words and made me feel harassed. He told me that I didn’t look like their usual clients and that he didn’t believe me that I was staying at that hotel because I didn’t look like an American tourist. This is an example of classism and racism. I asked multiple times to speak with a manager and be listened to, and I was ignored. I also asked to talk with the security manager as a security professional to another, and he decided to ignore my request. This is the real value and face behind the mask of the people from this hotel.