Outdoor pool, pool umbrellas, sun loungers

Reviews of Park Hyatt Zanzibar

5 out of 5
Park Hyatt Zanzibar
Shangani Street, Stone Town, Zanzibar Town

Reviews

9.4

Exceptional

Rating 10 - Excellent. 174 out of 214 reviews" "
Rating 8 - Good. 25 out of 214 reviews" "
Rating 6 - Okay. 8 out of 214 reviews" "
Rating 4 - Poor. 4 out of 214 reviews" "
Rating 2 - Terrible. 3 out of 214 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Kristine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and beautiful hotel
Stayed 1 night in Apr 2024
Response from Park Hyatt Zanzibar Management Team on May 16, 2024
Dear Kristine, Thank you for your kind words about our location and hotel. We are delighted to hear that you enjoyed your stay at Park Hyatt Zanzibar.Your positive feedback is greatly appreciated, and we look forward to welcoming you back for another wonderful experience in the future.Warm regards,Park Hyatt Zanzibar Management Team

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Park Hyatt Zanzibar Management Team on Feb 20, 2024
Dear Robert, Thank you for your 5/5 rating, we appreciate your feedback. We look forward to welcoming you back to your home away from home. Sincerely, Park Hyatt Zanzibar Management Team

10/10 Excellent

Omar

Stayed 5 nights in Feb 2024
Response from Park Hyatt Zanzibar Management Team on Feb 20, 2024
Dear Omar, Thank you for your 10/10 rating, we appreciate your feedback. We look forward to welcoming you back to your home away from home. Sincerely, Park Hyatt Zanzibar Management Team

10/10 Excellent

Nigel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hyatt Recency Stonetown is an iconic hotel in a superb location, the best place to stay in Zanzibar city
Stayed 3 nights in Feb 2024
Response from Park Hyatt Zanzibar Management Team on Feb 20, 2024
Dear Nigel, Thank you for your wonderful review of Park Hyatt Zanzibar Stonetown. We're thrilled to hear that you found our hotel iconic and enjoyed its superb location.It's truly an honor to be considered the best place to stay in Zanzibar city, and we're delighted that you chose to stay with us.We hope to have the pleasure of welcoming you back for another exceptional stay in the future.Warm regards, Park Hyatt Zanzibar Management Team

10/10 Excellent

Thyago

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Park Hyatt Zanzibar Management Team on Feb 20, 2024
Dear Thyago,Thank you for the 10/10 rating, we appreciate your feedback and look forward to welcoming you back to Park Hyatt Zanzibar. Sincerely, Park Hyatt Zanzibar Management Team

8/10 Good

Almas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Park Hyatt Zanzibar Management Team on Nov 13, 2023
Dear Almas, Greetings from Park Hyatt Zanzibar! Thank you for your rating, We appreciate your feedback. We look forward to welcoming you back to Park Hyatt Zanzibar! Sincerely, Park Hyatt Zanzibar Management Team

10/10 Excellent

Daniel

Stayed 2 nights in Sep 2023
Response from Nicolas Cedro on Sep 25, 2023
Dear Daniel, Thank you for your rating, We are happy to see that you enjoyed your experience at Park Hyatt Zanzibar! We look forward to welcoming you back. Thank you Sincerely, Nicolas Cedro

10/10 Excellent

Milan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is the heart of Stone Town and easily walkable to town and Sea Port
Stayed 1 night in Sep 2023
Response from Nicolas Cedro on Sep 25, 2023
Dear Milan, Thank you for your review and rating, we appreciate your feedback. We look forward to welcoming you back to your home away from home. Sincerely, Nicolas Cedro General Manager

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Nicolas Cedro on Sep 25, 2023
Dear David, Thank you for your rating, we are thrilled that you enjoyed your stay at Park Hyatt Zanzibar! We look forward to welcoming you back. Sincerely, Nicolas Cedro General Manager

10/10 Excellent

Fatima

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2023
Response from Nicolas Cedro on Sep 25, 2023
Dear Fatima, Thank you for your rating, we appreciate your feedback. We are thrilled that you enjoyed your experience at Park Hyatt Zanzibar. We look forward to welcoming you back to your home away from home. Thank you. Sincerely, Nicolas Cedro General Manager

10/10 Excellent

Ali

Stayed 4 nights in Jul 2023
Response from Nicolas Cedro on Sep 25, 2023
Dear Ali, Thank you for your rating, we appreciate your feedback. We are thrilled that you enjoyed your experience at Park Hyatt Zanzibar. We look forward to welcoming you back to your home away from home. Thank you. Sincerely, Nicolas Cedro General Manager

10/10 Excellent

Ari

Stayed 2 nights in Jul 2023
Response from Nicolas Cedro on Sep 25, 2023
Dear Ari, Thank you for your rating, we appreciate your feedback. We are thrilled that you enjoyed your experience at Park Hyatt Zanzibar. We look forward to welcoming you back to your home away from home. Thank you. Sincerely, Nicolas Cedro General Manager

10/10 Excellent

Marshall

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Taryn & her staff were happy to serve with their friendly smiles along the way
Stayed 9 nights in Jun 2023
Response from Nicolas Cedro on Jul 25, 2023
Dear Marshall, Thank you for your lovely feedback about your experience with Taryn and our staff. We are delighted to hear that they provided you with excellent service and friendly smiles throughout your stay. At Park Hyatt Zanzibar, we take great pride in ensuring that our guests feel welcomed and cared for during their time with us.Taryn and the rest of our team are dedicated to delivering memorable experiences, and your kind words are a true testament to their efforts. We will make sure to share your appreciation with them, as it will undoubtedly motivate them to continue going above and beyond for all our guests.We are grateful for your patronage and hope to have the pleasure of welcoming you back to Park Hyatt Zanzibar for another enjoyable stay in the future. Should you need anything or have any special requests for your next visit, please don't hesitate to reach out to us.Thank you again for choosing our hotel, and we look forward to seeing you again soon!

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy in Paradise
I enjoy my stay every time at PH Stone Town, the momentbi walk in i feel right at home, it pleasure to stay in the hotel.. the best hospitality in ZNZ for aure, Cheers to everyone that makes it possible and getting the energy to get the place cozy, the beat service always by Christopher from B&F always friendly with smile. Over all i stayed in the hotel over 8 times in 2 years,Will be back again for sure.
Stayed 2 nights in Jun 2023
Response from Nicolas Cedro on Jul 25, 2023
Dear Sara, Thank you so much for your wonderful review and for being a loyal guest at Park Hyatt Zanzibar! We are thrilled to hear that you enjoy your stay with us and that you feel right at home from the moment you walk in. Providing our guests with a comfortable and welcoming experience is our top priority, and we're delighted that our efforts have made your stays a pleasure.Your kind words about our hospitality mean the world to us, and we are grateful for your appreciation of our team's hard work in making the hotel a cozy and friendly place for all our guests. We'll be sure to pass on your compliments to Christopher for providing you with the best service and always being friendly with a smile.It is an honor to have hosted you over eight times in the past two years, and we can't wait to welcome you back for your future stays. Your loyalty is deeply appreciated, and we'll continue to strive to provide you with exceptional experiences each time you visit.Thank you again for choosing Park Hyatt Zanzibar!

8/10 Good

philogene

Liked: Cleanliness, staff & service, property conditions & facilities
This property is great, it’s really top tier. My only complaint is the hot water and the water pressure was a big problem for me. There was hardly any hot water. The water pressure is only good when you’re using the cold water. The staffs and Managements were super friendly and helpful.
Stayed 2 nights in Jun 2023
Response from Nicolas Cedro on Jul 25, 2023
Dear Philogene, Thank you for your valuable feedback on your recent stay at Park Hyatt Zanzibar. We're thrilled to hear that you had an overall great experience and found our property to be top-tier. We genuinely appreciate your kind words about our friendly and helpful staff and management.However, we apologize for the inconvenience you experienced with the hot water and water pressure during your stay. Please know that we take such concerns seriously, and our team is already looking into the issue to ensure that it is addressed promptly and effectively.At Park Hyatt Zanzibar, guest comfort is of utmost importance to us, and we want every aspect of your stay to be perfect. Your feedback helps us identify areas where we can improve, and we will work diligently to ensure that such issues are resolved for future guests.Thank you once again for choosing our property for your stay, and we hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable and comfortable experience.

10/10 Excellent

Samina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Awesome Staff! Great Views and beautiful property
Stayed 2 nights in Jun 2023
Response from Nicolas Cedro on Jul 25, 2023
Dear Samina,Greetings from Park Hyatt Zanzibar! Thank you for your lovely review and feedback. We look forward to welcoming you back to your home away from home.

10/10 Excellent

Jorge

Stayed 4 nights in May 2023
Response from Nicolas Cedro on Jun 19, 2023
Dear Jorge, Thank you for your excellent rating and for choosing to stay with us at Park Hyatt Zanzibar. We're absolutely thrilled to hear that you had a flawless experience during your time with us.Receiving a perfect score of 5 out of 5 is incredibly gratifying and serves as a validation of our team's efforts to provide exceptional service. We're delighted that we exceeded your expectations, and it is our utmost priority to ensure that every guest feels valued and well taken care of.Your positive feedback will be shared with our entire team as it will serve as encouragement and motivation to continue delivering exceptional experiences to all our guests.We sincerely appreciate your kind words and your recommendation. We look forward to welcoming you back to Park Hyatt Zanzibar in the future for another outstanding stay.

10/10 Excellent

Michael

Stayed 2 nights in May 2023
Response from Nicolas Cedro on Jun 19, 2023
Dear Michael, Thank you for your excellent rating and for choosing to stay with us at Park Hyatt Zanzibar. We're absolutely thrilled to hear that you had a flawless experience during your time with us.Receiving a perfect score of 10 out of 10 is incredibly gratifying and serves as a validation of our team's efforts to provide exceptional service. We're delighted that we exceeded your expectations, and it is our utmost priority to ensure that every guest feels valued and well taken care of.Your positive feedback will be shared with our entire team as it will serve as encouragement and motivation to continue delivering exceptional experiences to all our guests.We sincerely appreciate your kind words and your recommendation. We look forward to welcoming you back to Park Hyatt Zanzibar in the future for another outstanding stay.

10/10 Excellent

Daka, Germantown

Liked: Staff & service, amenities, property conditions & facilities
Wonderful experience at Hyatt Stone Town. Amazing employee’s, so kind and helpful.
Stayed 3 nights in May 2023
Response from Nicolas Cedro on Jun 19, 2023
Dear Daka, Thank you for sharing your wonderful experience at Hyatt Stone Town. We are thrilled to hear that you had an amazing stay and that our employees made a positive impression on you with their kindness and helpfulness.At Hyatt, we pride ourselves on providing exceptional service, and we're delighted that our team members contributed to making your stay memorable. We will make sure to pass on your kind words of appreciation to our staff. They will be thrilled to know that their efforts were recognized and made a positive impact on your experience.We strive to create a warm and welcoming atmosphere for our guests, and your feedback serves as motivation to continue delivering outstanding service.Once again, thank you for choosing to stay with us at Hyatt Stone Town. We look forward to welcoming you back in the future and providing you with another exceptional experience.

4/10 Poor

can

Stayed 2 nights in May 2023
Response from Nicolas Cedro on Jun 19, 2023
Dear Can, Thank you for sharing your feedback regarding your recent experience at our establishment. We appreciate your honest rating and would like to express our sincere apologies for not meeting your expectations.We understand that you have rated your experience with a 4 out of 10, indicating that there were several areas where we fell short. We truly regret any inconveniences or disappointments you encountered during your stay.We would greatly appreciate it if you could provide us with more specific details about your concerns. Your feedback is essential to help us identify the areas in need of improvement and to rectify any issues promptly. We genuinely value your opinion and want to ensure that we address your concerns appropriately.

10/10 Excellent

Jean

Stayed 7 nights in Mar 2023
Response from Nicolas Cedro on May 3, 2023
Dear Jean, Greetings from Park Hyatt Zanzibar! Thank you for taking the time to review and rate us after your recent visit, your feedback is appreciated. We look forward to welcoming you back to Park Hyatt Zanzibar

10/10 Excellent

Ingvild

Stayed 3 nights in Mar 2023
Response from Nicolas Cedro on May 3, 2023
Dear Ingvild, Greetings from Park Hyatt Zanzibar! Thank you for taking the time to review and rate us after your recent visit, your feedback is appreciated. We look forward to welcoming you back to Park Hyatt Zanzibar

10/10 Excellent

Nicholas

Stayed 2 nights in Feb 2023
Response from Nicolas Cedro on Mar 7, 2023
Dear Nicholas, Greetings from Park Hyatt Zanzibar! Thank you for taking the time to review us and giving us a 10/10 score. We appreciate your feedback. We look forward to welcoming you back to Park Hyatt Zanzibar.

10/10 Excellent

Bradley

Stayed 2 nights in Jan 2023
Response from Nicolas Cedro on Mar 7, 2023
Dear Bradley, Greetings from Park Hyatt Zanzibar! Thank you for taking the time to leave us a 10/10 score. We appreciate your feedback. We look forward to welcoming you back to Park Hyatt Zanzibar!

8/10 Good

Benjamin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful decor and architecture. Lovely Staff. Great location in old Stone Town on the beach. Truly the only real 5 star hotel on the Island. Great breakfast and restaurant. Bar and lounge were very luxurious and spacious.
Response from Nicolas Cedro on Jan 19, 2023
Dear Benjamin, Warmest greetings from Park Hyatt Zanzibar. Thank you for you for your detailed review. We are happy that you enjoyed your time here. We look forward to welcoming you back at Park Hyatt Zanzibar. Yours sincerely Nicolas Cedro General Manager

8/10 Good

Erica

Liked: Cleanliness, staff & service, property conditions & facilities
Good location in town. Easy to get to.
Stayed 1 night in Dec 2022
Response from Nicolas Cedro on Jan 19, 2023
Dear Erica, Warmest greetings from Park Hyatt Zanzibar. Thank you for you for your detailed review. We are happy that you enjoyed your time here. We look forward to welcoming you back at Park Hyatt Zanzibar. Yours sincerely Nicolas Cedro General Manager

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing a fabulous hotel that was incredibly welcoming.
Stayed 1 night in Nov 2022
Response from Nicolas Cedro on Jan 19, 2023
Dear David, Warmest greetings from Park Hyatt Zanzibar. Thank you for you for your detailed review. We are happy that you enjoyed your time here. We look forward to welcoming you back at Park Hyatt Zanzibar. Yours sincerely Nicolas Cedro General Manager

10/10 Excellent

Lydia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I likes the location, the staff, the room was beautiful, my view to the sea was wonderful as I could see the locals beach activities.
Response from Nicolas Cedro on Nov 8, 2022
Dear Lydia, Warmest greetings from Park Hyatt Zanzibar. Thank you for you for your detailed review. We are happy that you enjoyed your time here. We look forward to welcoming you back at Park Hyatt Zanzibar. Yours sincerely Nicolas Cedro General Manager

10/10 Excellent

Birgitte, Henrico

Stayed 1 night in Aug 2022
Response from Nicolas Cedro on Sep 25, 2023
Dear Birgitte, Thank you for your rating, we appreciate your feedback. We are thrilled that you enjoyed your experience at Park Hyatt Zanzibar. We look forward to welcoming you back to your home away from home. Thank you. Sincerely, Nicolas Cedro General Manager

10/10 Excellent

Riann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was friendly and helpful.
Stayed 3 nights in Jul 2022
Response from Nicolas Cedro on Jul 21, 2022
Dear Riann, Warmest greetings from Park Hyatt Zanzibar. Thank you for you for your detailed review. We are happy that you enjoyed your time here. We look forward to welcoming you back at Park Hyatt Zanzibar. Yours sincerely Nicolas Cedro General Manager

10/10 Excellent

Mas-udah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in Stone Town
One of the best hotels I’ve ever stayed in anywhere. Excellent and attentive service from everyone at the hotel, decor and room were beautiful, amenities were top notch, best breakfast (varied daily). And an amazing view. Simply everything was amazing.
Lobby overlooking ocean
Exterior
Reception area
View from exterior
Stayed 1 night in Jun 2022
Response from Nicolas Cedro on Jul 21, 2022
Dear Mas- udah, Warmest greetings from Park Hyatt Zanzibar. Thank you for you for your detailed review. We are happy that you enjoyed your time here. We look forward to welcoming you back at Park Hyatt Zanzibar. Yours sincerely Nicolas Cedro General Manager

10/10 Excellent

MODDY

Liked: Cleanliness, staff & service, property conditions & facilities
Superb. Everything here is top notch.
Stayed 1 night in Jun 2022
Response from Nicolas Cedro on Jul 21, 2022
Dear Moddy, Warmest greetings from Park Hyatt Zanzibar. Thank you for you for your detailed review. We are happy that you enjoyed your time here. We look forward to welcoming you back at Park Hyatt Zanzibar. Yours sincerely Nicolas Cedro General Manager

6/10 Okay

Verified traveller

Business traveller
Good
It was good. However, it is critically important to pay attention to detail, proactively listen and address customers needs and make sure that the rooms are absolutely clean. There was some issues that I reported to the relevant folks; it was addressed but it should not have happened from the very beginning given this is a 5 star hotel. I stayed in many 5 star hotels and I would recommend to check best practices on how to improve service and accommodate customers of various kinds.
Stayed 4 nights in Jun 2022
Response from Nicolas Cedro on Jul 21, 2022
Dear Anonymous, Warmest greetings from Park Hyatt Zanzibar. Thank you for you for your detailed review. Your comments and feedback have been shared with management to ensure better guest experience. We look forward to welcoming you back at Park Hyatt Zanzibar. Yours sincerely Nicolas Cedro General Manager

10/10 Excellent

Alma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful property with wonderful staff, food, and service.
Stayed 1 night in Jun 2022
Response from Nicolas Cedro on Jun 13, 2022
Dear Alma, Warmest greetings from Park Hyatt Zanzibar. Thank you for you for your detailed review. We are happy that you enjoyed your time here. We look forward to welcoming you back at Park Hyatt Zanzibar. Yours sincerely Nicolas Cedro General Manager

10/10 Excellent

Zulfikar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this property. Whenever I am in zanzibar, this is the only hotel I stay in. Staff are very friendly and polite. The manager Bakari always goes out of his way to make the stay comfortable.
Stayed 4 nights in May 2022
Response from Nicolas Cedro on Jun 13, 2022
Dear Zulfikar, Warmest greetings from Park Hyatt Zanzibar. Thank you for you for your detailed review. We are happy that you enjoyed your time here. We look forward to welcoming you back at Park Hyatt Zanzibar. Yours sincerely Nicolas Cedro General Manager

10/10 Excellent

Abubakr

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staffs. Very clean & the view from room is fantastic 👌 😀
Stayed 1 night in May 2022
Response from Nicolas Cedro on Jun 13, 2022
Dear Abubakr, Warmest greetings from Park Hyatt Zanzibar. Thank you for you for your detailed review. We are happy that you enjoyed your time here. We look forward to welcoming you back at Park Hyatt Zanzibar. Yours sincerely Nicolas Cedro General Manager

10/10 Excellent

Max A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel!
Stayed 2 nights in May 2022
Response from Nicolas Cedro on Jun 13, 2022
Dear Max, Warmest greetings from Park Hyatt Zanzibar. Thank you for you for your detailed review. We are happy that you enjoyed your time here. We look forward to welcoming you back at Park Hyatt Zanzibar. Yours sincerely Nicolas Cedro General Manager

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was here for 9 nights. I had excellent service all around but one server stood out. Dawson provided me with phenomenal service and I was looking forward to him helping me throughout my stay
Stayed 9 nights in Mar 2022
Response from Nicolas Cedro on Jun 24, 2022
Dear David, Warmest greetings from Park Hyatt Zanzibar. Thank you for you for your detailed review. We are happy that you enjoyed your time here. We look forward to welcoming you back at Park Hyatt Zanzibar. Yours sincerely Nicolas Cedro General Manager

10/10 Excellent

Joanna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2022
Response from . on Mar 19, 2022
.

10/10 Excellent

Mohammed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best place to stay in zanizibar
I staied in 5 hotels in zanizbar this is the only one i liked Great location well trained staf thye understand hospitality 101 unlike other hotels in zanzibar Food is good
Stayed 2 nights in Nov 2021
Response from Nicolas Cedro on Dec 17, 2021
Dear Mohammed, Warmest greetings! Thank you for your wonderful review. At Park Hyatt Zanzibar we strive to give our guest the most memorable experience. We look forward to welcoming you back at Park Hyatt Zanzibar. Yours sincerely, Nicolas Cedro General Manager

10/10 Excellent

Joseph, arlington

Stayed 1 night in Oct 2021
Response from Nicolas Cedro on Sep 25, 2023
Dear Joseph, Thank you for your rating, we appreciate your feedback. We are thrilled that you enjoyed your experience at Park Hyatt Zanzibar. We look forward to welcoming you back to your home away from home. Thank you. Sincerely, Nicolas Cedro General Manager

10/10 Excellent

Grace

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place
Amazing hotel from the location to excellent service. I upgraded with a balcony and it was worth it I felt very special and everyone were very friendly. I wish I could have stayed longer.
Infinity pool
Oceanfront
Amazing bathtub
Beautiful bar
Stayed 2 nights in Sep 2021
Response from Nicolas Cedro on Sep 20, 2021
Dear Grace, Greetings from Park Hyatt Zanzibar. Thank your for taking the time to review our hotel and we are delighted to read that you enjoyed yourself. It was a pleasure to have you with us and we look forward to welcoming you back. Yours sincerely, Nicolas Cedro General Manage

10/10 Excellent

JS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021
Response from Nicolas Cedro on Sep 7, 2021
Dear Valued Guest, Greetings from Park Hyatt Zanzibar. Thank your for taking the time to review our hotel. We look forward to welcoming you back. Yours sincerely, Nicolas Cedro General Manager

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place to stay in Stonetown, and maybe Zanzibar
We had a very nice stay at the Park Hyatt. The restaurant was excellent; the beach activity and boats were entertaining; and all of the staff were super helpful and friendly. Very convenient to stroll around Stonetown.
Stayed 1 night in Aug 2021
Response from Nicolas Cedro on Aug 18, 2021
Dear Valued Guest, Greetings from Park Hyatt Zanzibar. Thank your for taking the time to review our hotel and we are delighted to read that your stay with us. It was a pleasure to have you stay at our beautiful heritage hotel and we look forward to welcoming you back. Yours sincerely, Nicolas Cedro General Manager

2/10 Terrible

Esther

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Racism … I wasn
Stayed 1 night in Aug 2021

10/10 Excellent

salima

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very helpful, polite staff. The rooms were clean, nice presentation and decor. Probably the best hotel in Stone Town.
Stayed 3 nights in Jul 2021
Response from Nicolas Cedro on Jul 28, 2021
Dear Valued Guest, Greetings from Park Hyatt Zanzibar. Thank your for taking the time to review our hotel and we are delighted to read that you enjoyed yourself. It was a pleasure to have you with us and we look forward to welcoming you back. Yours sincerely, Nicolas Cedro General Manage

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, clean and well kept property with the high standards of the Park Hyatt.
Stayed 1 night in Jun 2021
Response from Nicolas Cedro on Jun 9, 2021
Dear Valued Guest, Greetings from Park Hyatt Zanzibar. Thank your for taking the time to review our hotel and we are delighted to read that you enjoyed yourself. It was a pleasure to have you with us and we look forward to welcoming you back. Yours sincerely, Nicolas Cedro General Manager

2/10 Terrible

Verified traveller

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, amenities
worst experience ever ..! -Receptionist (Vicky )giving misinformation and try to change my word /request after failing to deliver and being yelled at ..! -bathroom & toilet leakage also toilet flush didn’t work I was “upgraded because they didn’t clean my room even after not being in the room for 8hrs “ I moved to the leaking room that’s upgrade -cleaning service not provided on top of asking on arrival and was told I said or I might said no cleaning in my room which is not true -I asked for late check out reception desk person said it will be 30$ for the time I need which was 3-4 hrs I okay it next I received call middle of night letting me know the rate was changed and it will be 30$ every hour after late check out ..! So which is which ? I am fan of all the Hyatt and been client over 10yrs especially in Tanzania but Hyatt in Zanzibar needs a lot of work I don’t see myself returning there again Lost the best client 😊
Stayed 2 nights in May 2021

10/10 Excellent

Natalie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worthy of Reputation
Wonderful hotel with extremely friendly staff. Only issue was with missing item in the laundry but otherwise a great stay worthy of its reputation. The butter chicken curry deserves its own special mention!!
Stayed 5 nights in Mar 2021
Response from Nicolas Cedro on Jul 28, 2021
Dear Valued Guest, Greetings from Park Hyatt Zanzibar. Thank your for taking the time to review our hotel and we are delighted to read that you enjoyed yourself. Kindly accept our sincere apologies for any inconvenience caused. It was a pleasure to have you with us and we look forward to welcoming you back. Yours sincerely, Nicolas Cedro General Manage

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Comfortable but pricey
Good rooms and good ammenities. Menu is limited and quite expensive for what you get. Some staff were great and helpful.
Stayed 2 nights in Mar 2021
Response from Nicolas Cedro on Jul 28, 2021
Dear Valued Guest, Greetings from Park Hyatt Zanzibar. Thank your for taking the time to review our hotel It was a pleasure to have you with us and we look forward to welcoming you back. Yours sincerely, Nicolas Cedro General Manager