3/5 Okay
Dmitry
Travelled with partner
Oct. 14, 2021
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Room was great, view was breathtaking, onsite vendors were convenient, but that's where the fun stopped. Pool area was a great place to unwind, but pool itself was freezing cold, it's not heated nor is there a hot tub near it to enjoy the outside. Coffee shop located conveniently by the lobby, but I got coffee with grounds floating multiple times. Went to enjoy the beach right in front of the property, found out that there are no beach chairs or anywhere to sit unless you go to TROPICANA branded club and PAY to sit by the ocean. House wine was reasonably priced (for the location), it was by far the worst wine I've tasted in all of my years of travel. Room was nice a clean, it also lacked a coffee maker, leaving us with instant coffee. Water bottle was provided when we checked in, never again replenished by housekeeping. Housekeeping showed up daily, didn't matter if you had Do Not Disturb on, they just showed up and cleaned the room. Nice hot tub on the balcony, out of view of housekeeping barging into your room to clean (despite DND light), coincidentally the hot tub doesn't get cleaned and had some brownish yellow residue where the water level was (likely from the water, but definitely should be cleaned). Staff was always present at the front desk, getting answers to questions sometimes was equivalent to pulling teeth. Daily parties were fun, for first 2 days as the DJs were the same and played EXACTLY THE SAME MIXES every day. Hotel food was good though!
Stayed 4 nights in Sep 2021