Winter Garden Vacation Packages

Actually didn't stay at hotel. Arrived at hotel at 12:20 AM, five hours later than expected due to weather problems at airport(holding pattern, tarmac hold, mass of people deplaning at the same time at airport). Didn’t see that check in ended at 11 PM so disappointingly went to another hotel. The next morning I saw that I had missed an email from them the night before sent at 10:26 PM stating how to get the room key from a lock box with a code. I really appreciated the effort on their part to get us in a room. kudos to them.

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Everything was amazing, since the welcoming until the checkout, highly recommeded

The home we stayed was super cute, and inside very clean. Pool was a little dirty lots of leaves. The lady who did my check in was very courteous. I booked for 5 guests but house was accommodated only for 4; So linen must be requested for the sofa bed. Sofa bed was horrible mattress was old and you could feel the springs. Aside from all those things grounds are well.kept, clean. Parking was never an issue lots of it.

Ivan at checkin was wonderful but the house had issues from the start. the entire pool deck wasn't cleaned, goggles floating in hot tub, crushed fruity pebbles, cigar and cigarettes butts on the ground and previous renters left heat on in spa/pool so pool was 103 degrees. Multiple calls to get resolution but nothing. Then pool guy came the next day and skimmed it but had to add chlorine and said we couldn't use it now for 2 hours. wasn't able to enjoy pool at all due to temp, BBQ was broken, fire pits didn't work, hair in shower drain, one of the fridges didn't not cool more than luke warm, arcade room had 4 games, only 1 worked. Saw that house is for sale so seems seller is just trying to make a few bucks on it while it sells. Management was supposed to call me to work out a refund/credit but it's been 2 days since check out and nothing. Do not reccommend at all.