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Reviews of Hilton Garden Inn Wiener Neustadt

4 out of 5
Hilton Garden Inn Wiener Neustadt
Promenade 6, Wiener Neustadt

Reviews

9.4

Exceptional

Rating 10 - Excellent. 138 out of 200 reviews" "
Rating 8 - Good. 54 out of 200 reviews" "
Rating 6 - Okay. 4 out of 200 reviews" "
Rating 4 - Poor. 2 out of 200 reviews" "
Rating 2 - Terrible. 2 out of 200 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

MOSHE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
OK
Stayed 3 nights in Dec 2023

10/10 Excellent

MOSHE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ok
Stayed 1 night in Dec 2023

10/10 Excellent

Grzegorz

Stayed 1 night in Sep 2023

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Jonathan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

6/10 Okay

subodh

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Reception feedback not imprssive
Reception response was NOT good, there is no support from hotel team to know how hotel room features
Stayed 3 nights in May 2023

10/10 Excellent

Cheri

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Modern clean facility….friendly staff…excellent breakfast
Stayed 1 night in May 2023

8/10 Good

Jarad

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I’ve stayed here several times
I’ve stayed here several times over the past 2 years while having my new house built 12km away. The property looks good, it’s in a very walkable location. However, the property continues have have issues that shouldn’t be problematic at a Hilton. 1 - it continues to have a sewer gas leakage problem. This time we could smell it in the elevator. On 2 previous visits we could smell it in our bathroom. 2 - at 07:00 on a Saturday, the shower couldn’t maintain hot water flow. It was cold, then warm, then cold, warm, hot, warm, cold. Seriously, hot water supply for a shower shouldn’t be a problem, especially at a Hilton property. Despite the issues, I continued to visit because the other options in the city are worse. I suppose that’s why Hilton thinks what they offer in Wiener Neustadt is acceptable. But, it really is sub par for a Hilton. The house is finished, this was my last stay.
Stayed 1 night in Feb 2023

10/10 Excellent

Dr. Seyed Babak

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

8/10 Good

Jan

Stayed 1 night in Dec 2022

10/10 Excellent

Jarad

Stayed 1 night in Nov 2022

8/10 Good

Grzegorz

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from bn on Sep 19, 2022
Vielen lieben Dank für Ihr Feedback. Wir würden uns freuen Sie wieder begrüßen zu dürfen.Mit freundlichen GrüßenIhr Hilton Garden Inn Team

10/10 Excellent

mahmood

Liked: Staff & service, amenities, property conditions & facilities
excellent
Stayed 1 night in Jul 2022
Response from Gregor on Aug 18, 2022
Dear Mr. Mahmood , thank you for your feedback. we are happy you enjoyed your stay. Best regards Your Hilton garden Inn Team

8/10 Good

Steven

Stayed 3 nights in Jun 2022
Response from BN on Jul 21, 2022
Vielen Dank für Ihr Feedback. Wir hoffen Sie bald wieder begrüßen zu dürfen. Ihr Hilton Garden Inn Team

4/10 Poor

Manfred

Travelled with family
Liked: Cleanliness
Beware of a huge construction project just next to the hotel. They start work at 7am even on Saturdays. The noise wakes you up and there is dust in the air. In addition, a COVID test station is right next to the hotel. Also, check in was not possible until the last minute at 3pm even though scores of people were waiting to finally get rooms assigned. STAY AWAY FROM THIS HOTEL!
Stayed 2 nights in Jun 2022

8/10 Good

Jarad

Stayed 1 night in May 2022
Response from BN on Jul 21, 2022
Vielen Dank für Ihr Feedback. Wir hoffen Sie bald wieder begrüßen zu dürfen. Ihr Hilton Garden Inn Team

10/10 Excellent

Bennie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2022

10/10 Excellent

MIHALACHE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from BN on Jan 14, 2022
Thank you for your feedback

10/10 Excellent

Jarad

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Sabrina Sarközi on Oct 29, 2021
Dear Mr. Jarad, thank you very much for your feedback! We are pleased that you enjoyed your stay at our hotel. I wish you a great day and please stay stafe! All the best, Sabrina Sarközi Front Office Manager

10/10 Excellent

Jarad

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My preferred hotel in the area
The staff here are very professional and friendly. When there are any issues, they work with the guests to resolve them as quickly as possible. The property is in a very quiet location next to a city park and it is very walkable to the city center (leisurely 10 minute walk - 7 minutes in a hurry) with plenty of restaurants and shopping in the vicinity. Aside from that, it’s in a nice small city that isn’t full of tourists - an Austrian city for Austrians (or permanent residents ;-)
Stayed 1 night in Oct 2021
Response from Johannes Burchard on Oct 20, 2021
Thank you for your great feedback! We really appreciate it. We are looking forward to welcoming you again soon. Kind regards, Hilton Garden Inn Team

8/10 Good

Mirela

Liked: Cleanliness, property conditions & facilities, room comfort
Nice and confortable, but the room service bad.
Stayed 6 nights in Sep 2021
Response from Johannes Burchard on Oct 20, 2021
Dear guest, thank you for your kind feedback. Please be so kind and share your experience regarding the room service with us directly (gm@hgi-wn.at). It is feedback like yours, that helps us to improve our self. We are looking forward to welcoming you again soon. Kind regards, Hilton Garden Inn Team

8/10 Good

Jarad

Stayed 1 night in Jul 2021
Response from NeumaierBarbara on Jul 14, 2021
Vielen Dank für Ihre Bewertung. Wir hoffen Sie bald wieder begrüßen zu dürfen.

8/10 Good

Jarad

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from Neumaier Barbara on Jul 1, 2021
Thank you for your feedback. We hope to host you again. Kind regards

10/10 Excellent

Jarad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from Barbara Neumaier on Jun 15, 2021
Thank you for your feedback. Kind regards

8/10 Good

Jarad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2021
Response from Barbara on Jun 14, 2021
Thank you for your feedback. Kind Regards

4/10 Poor

Jarad

Liked: Cleanliness, staff & service, room comfort
Horrible smelling sewer gas in the bathroom
Staff is friendly, the restaurant is good, the room is nice. The really bad surprise on the 4th floor is that the hotel has a SEVERE problem with the foulest smelling sewer gas coming up the pipes into the shower. The smell is so horrible and sewer gas is extremely unhealthy to breathe. The problem was reported and the hotel said they’d do something, but they never did. Keeping the bathroom door closed keeps the gas from getting into the room, but I expected better from a Hilton property. I’m stunned that this hotel is permitted to stay open with a problem this bad.
Stayed 1 night in May 2021
Response from Michael Seitz on Jun 1, 2021
Dear sir, thank you for your feedback. There is NO unhealthy gas comeing out the shower, I'm sorry but this is complete wrong. We are sorry that there is a smell from the drain our maintenance was yesterday in the room. I repeat THERE IS NO GAS, I'm sorry about the smell but there is no risk about health or anything.

10/10 Excellent

Heidi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2021
Response from NeumaierBarbara on May 5, 2021
Thank you for your feedback. We are looking forward to host you again.

10/10 Excellent

Heidi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021
Response from NeumaierBarbara on May 5, 2021
Thank you for your feedback. We are looking forward to host you again.

10/10 Excellent

Hans, New York

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and clean welcoming staff....would go there again.
Stayed 2 nights in Aug 2020

10/10 Excellent

Gyorgy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is a really nice hotel, recently built (in Febr, 2019), very comfortable beds, nice bathroom, with all the amnities you might need. Location is great, with free parking and it is pet friendly: very well organised, because the dog can stay on the floor !
Stayed 2 nights in Jan 2020
Response from MG on Feb 25, 2020
Dear Mr. Gyorgy, Thank you for your good rating. We're working hard to keep improving. We hope to welcome you again at the Hilton Garden Inn Wiener Neustadt.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room! The staff was very friendly! I highly recommend this hotel!
Stayed 1 night in Dec 2019
Response from MG on Feb 25, 2020
Dear Guest, Thank you for your good rating. We're working hard to keep improving. We hope to welcome you again at the Hilton Garden Inn Wiener Neustadt.

10/10 Excellent

Andrius, Vilnius

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super Hotel :) . All is new, very clean, very tasty and good breakfast. free parking.
Stayed 1 night in Nov 2019
Response from Sarah Hruby on Nov 9, 2019
Thanks for your review!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2019
Response from DOS on Oct 24, 2019
Sehr geehrter Gast, Vielen Dank für Ihre Bewertung Wir arbeiten hart daran, uns weiter zu verbessern. Wir hoffen, Sie im Hilton Garden Inn Wiener Neustadt wieder begrüßen zu dürfen.

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service
Good location, 5 minutes walk from train station, it is very new, clean and good service.
Stayed 1 night in Sep 2019
Response from DOS on Oct 22, 2019
Dear Mrs. Jenny, Thank you for your good rating. We're working hard to keep improving. We hope to welcome you again at the Hilton Garden Inn Wiener Neustadt.

8/10 Good

Gobnait

Stayed 5 nights in Sep 2019

6/10 Okay

Frederick

Travelled with family
Liked: Cleanliness
Stayed 6 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New, modern with everything you could ask for. Easy, quick check in and a great price. Breakfast choice was first class.
Stayed 2 nights in Jun 2019

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent modern hotel., centrally located, clean everything you need. Staff is friendly and very helpful. Had trouble sorting out boarding passes and a staff member offered help then stood by until completed. They even had cookies to take to bed. Bar and restaurant on site.
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from Davide on May 6, 2019
Thank you for your amazing review. Kind regards

10/10 Excellent

Zoran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2019
Response from Davide on May 6, 2019
Thank you for your amazing review. Kind regards

10/10 Excellent

Yogeshkumar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019
Response from Davide on May 6, 2019
Thank you for your review!

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel - wonderful breakfast and quiet, clean rooms!
Stayed 1 night in Apr 2019
Response from Barbara on Apr 19, 2019
Thank you for your Feedback. Hilton Garden Inn Team

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we like Everything ,the Team , location , Atmosphere
Stayed 5 nights in Mar 2019
Response from Barbara on Apr 12, 2019
Thank you! Hope to see you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019
Response from Davide on May 3, 2019
Guten Tag, Danke für diese tolle Bewertung. Es würde uns alle sehr freuen, Sie bald wieder bei uns empfangen zu dürfen. Mit freundlichen Grüßen

10/10 Excellent

DANIEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2019
Response from Davide on Mar 23, 2019
Hello Daniel, thank you for you amazing review. We hope to get the chance to welcoming you soon again in Wiener Neustadt Kind regards Davide

10/10 Excellent

Albert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nach wie vor das beste Hotel in Wiener Neustadt, manchmal keine Zimmer frei, weil Hochzeiten oder andere Veranstaltungen stattfinden. Besonders das Frühstück ist ein unvergleichliches großes Angebot. Wer den nebenan befindlichen öffentlichen Parkplatz benutzen will, der sollte die Parkgebühr entrichten, es wird kontrolliert.
Stayed 1 night in Apr 2024

8/10 Good

Iulian

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Angenehm
Stayed 1 night in Feb 2024