1/5 Terrible
Gloria
Travelled with family
9 Aug. 2020
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 10 nights in Jul 2020
Photo gallery
Guest reviews
3.7 out of 5 Good
624 reviews
Guests rated this property 4.0/5 for cleanliness.
Popular amenities
Pool
Free WiFi
Breakfast included
All-inclusive
Air conditioning
Spa
Cleaning and safety practices
- Cleaned with disinfectant
- Contactless check-in
- Hand sanitizer provided
Map
Cra 1a No.6-154 Bocagrande, Cartagena, Bolivar
Explore the area
Rio Cartagena Casino6 min walk
Plaza Bocagrande Commercial Center14 min walk
Castillo Grande Beach14 min walk
Cartagena (CTG-Rafael Nunez Intl.)23 min drive
Choose dates to view prices
Executive Room, Business Lounge Access
5/5 guest room rating
- 323 sq ft
- Sleeps 2
Woman Room
5/5 guest room rating
- 30 sq ft
- Sleeps 2
Business Room, Concierge Service, Tower
- 323 sq ft
- Sleeps 2
Superior Room, Ocean view
4.1/5 guest room rating
- 323 sq ft
- Ocean view
- Sleeps 4
Superior Room, 2 Double Beds
3.9/5 guest room rating
- 323 sq ft
- City view
- Sleeps 4
Room (Tematic Room)
- 322 sq ft
- Sleeps 2
Standard Room, 2 Double Beds
4.6/5 guest room rating
- 323 sq ft
- Sleeps 4
About this area
Cartagena
Located in Cartagena's Bocagrande neighbourhood, Hotel Cartagena Plaza is in a shopping district and on the waterfront. Shoppers can visit Plaza Bocagrande Commercial Center, while everyone can enjoy the natural beauty of Bocagrande Beach and Castillo Grande Beach. Travelling with kids? Don't miss Cartagena Fishing Club.
What's nearby
- Rio Cartagena Casino - 6 min walk
- Plaza Bocagrande Commercial Center - 14 min walk
- Castillo Grande Beach - 14 min walk
- Hospital Naval de Cartagena - 6 min drive
- Cartagena Fishing Club - 13 min drive
Getting around
- Cartagena (CTG-Rafael Nunez Intl.) - 23 min drive
Restaurants
- Restaurant Le Place — 1 min walk
- Pizzeria Aguanile - 3 min walk
- Carbon de Palo - 4 min walk
- Piola - 4 min walk
- Pizzas Piccolo Cartagena - 4 min walk
About this property
All-inclusive details
All-inclusive room rates at Hotel Cartagena Plaza are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).
Cleaning and safety practices
Enhanced cleanliness measures
Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Social distancing
Contactless check-in and check-out
Protective shields in place at main contact areas
Social distancing measures in place
Safety measures
Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch and dinner
This information is provided by our partners.
Property amenities
Internet
- Available in all rooms: Free WiFi
- Available in some public areas: Free WiFi and wired Internet
Parking and public transport
- No on-site parking available
Food and drink
- Free buffet breakfast available daily 6:30 AM–10:00 AM
- 2 restaurants
- 1 poolside bar and 1 bar
- 24-hour room service
Things to do
- Arcade/games room
- Fitness centre
- Nightclub
- Outdoor pool
- Spa services
Family friendly
- Arcade/games room
- Babysitting/childcare (surcharge)
- Children's club
- Dry cleaning service
- Laundry facilities
- Outdoor pool
Conveniences
- Ballroom
- Lift
- Free newspapers in reception
- Front-desk safe
Guest services
- 24-hour front desk
- Concierge services
- Daily housekeeping
- Dry-cleaning service
- Laundry facilities
- Luggage storage
- Multilingual staff
- Porter
- Tour/ticket assistance
- Turndown service
- Wedding services
Languages spoken
- English
- Spanish
Business services
- 24-hour business centre
- 1 meeting room
- Conference centre
Outdoors
- Beach umbrellas
- Pool sunloungers
Accessibility
- If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- Accessible bathroom
- In-room accessibility
- Low-height worktop and sink
- Roll-in shower
- Wheelchair-accessible parking
- Wheelchair-accessible path of travel
More
- Beach towels
- Smoke-free property
Room amenities
Bedroom
- Air conditioning
- Linens
Bathroom
- Free toiletries
- Hairdryer
- Shower
- Towels
Entertainment
- 40-inch LCD TV
- TV channels
More
- Desk
- Free local calls
- Phone
- Safe
- Turndown service
Policies
Check-in
Check-in between 3:00 PM and 11:30 PM
Minimum check-in age - 18
Check-out
Check-out before noon
Special check-in instructions
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
Guests will receive an email 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival
Renovations and closures
This property is closed from 26 March 2020 to 7 September 2020 (dates subject to change).
Access methods
Staffed front desk
Pets
No pets or service animals allowed
Children and extra beds
Children are welcome
Kids stay free! Up to 4 children stay free when using existing bedding
Rollaway/extra beds are not available.
Cots (infant beds) are not available
Property payment types
Important information
Fees
You'll be asked to pay the following charges at the property:
- For stays on or after 1 January 2021, citizens of Colombia and foreigners staying for 60 consecutive days or more will be charged a 19% national sales tax by the property at the time of stay. Foreigners on a tourist visa will not be required to pay this tax. The tax may still be charged where a room is shared by a taxable and a non-taxable guest.
We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
No on-site parking is available
Safety features at this property include a smoke detector and a security system
We should mention
If you are travelling with a child, your property may require you to present the following documents: Parents travelling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for foreign visitors) upon check-in. If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be required to present a notarised consent of travel signed by both parents and a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors who plan to travel with children should consult a Colombian consulate office prior to travel for further guidance.
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Property is also known as
Hotel Cartagena Plaza
Cartagena Plaza
Hotel Cartagena Plaza Hotel
Hotel Cartagena Plaza Cartagena
Hotel Cartagena Plaza Hotel Cartagena
Frequently asked questions
3.7
Good
4.0/5
Cleanliness
3.8/5
Staff & service
3.8/5
Amenities
3.6/5
Property conditions & facilities
5/5 Excellent
Verified traveller
Travelled with family
9 Feb. 2020
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Feb 2020
4/5 Good
Verified traveller
Travelled with family
17 Jan. 2020
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Jan 2020
3/5 Okay
Octavio
Travelled with family
31 Dec. 2019
Liked: Cleanliness, room comfort
Disliked: Staff & service
Trip to Columbia Cartagena
Stayed 1 night in Dec 2019
2/5 Poor
don, Toronto
Business traveller, Travelled with group
3 Dec. 2019
Liked: Staff & service
Stayed 4 nights in Nov 2019
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