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Outdoor pool, pool loungers
Outdoor pool, pool loungers
Outdoor pool, pool loungers
In-room safe, desk, free WiFi, linens

Guest reviews

3.7 out of 5 Good
624 reviews
Guests rated this property 4.0/5 for cleanliness.

Popular amenities

Free WiFi
Breakfast included
Air conditioning

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitizer provided


Explore the area

Popular LocationRio Cartagena Casino6 min walk
Popular LocationPlaza Bocagrande Commercial Center14 min walk
Popular LocationCastillo Grande Beach14 min walk
AirportCartagena (CTG-Rafael Nunez Intl.)23 min drive

Choose dates to view prices

Executive Room, Business Lounge Access

5/5 guest room rating
  • 323 sq ft
  • Sleeps 2

Woman Room

5/5 guest room rating
  • 30 sq ft
  • Sleeps 2

Business Room, Concierge Service, Tower

  • 323 sq ft
  • Sleeps 2

Superior Room, Ocean view

4.1/5 guest room rating
  • 323 sq ft
  • Ocean view
  • Sleeps 4

Superior Room, 2 Double Beds

3.9/5 guest room rating
  • 323 sq ft
  • City view
  • Sleeps 4

Room (Tematic Room)

  • 322 sq ft
  • Sleeps 2

Standard Room, 2 Double Beds

4.6/5 guest room rating
  • 323 sq ft
  • Sleeps 4

About this area


Located in Cartagena's Bocagrande neighbourhood, Hotel Cartagena Plaza is in a shopping district and on the waterfront. Shoppers can visit Plaza Bocagrande Commercial Center, while everyone can enjoy the natural beauty of Bocagrande Beach and Castillo Grande Beach. Travelling with kids? Don't miss Cartagena Fishing Club.
Visit our Cartagena travel guide
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Popular Location

What's nearby

  • Rio Cartagena Casino - 6 min walk
  • Plaza Bocagrande Commercial Center - 14 min walk
  • Castillo Grande Beach - 14 min walk
  • Hospital Naval de Cartagena - 6 min drive
  • Cartagena Fishing Club - 13 min drive

Getting around

  • AirportCartagena (CTG-Rafael Nunez Intl.) - 23 min drive


  • Restaurant Le Place — 1 min walk
  • Pizzeria Aguanile - 3 min walk
  • Carbon de Palo - 4 min walk
  • Piola - 4 min walk
  • Pizzas Piccolo Cartagena - 4 min walk

About this property

Hotel Cartagena Plaza

4-star beach retreat just steps away from Bocagrande Beach
At Hotel Cartagena Plaza, spend the day playing on the nearby beach then return to dine at one of the hotel's 2 restaurants. All 311 rooms offer free WiFi, 24-hour room service and LCD TVs with cable channels. Free local calls, hairdryers and safes are among the other amenities that guests will find.
Hotel Cartagena Plaza offers 311 forms of air-conditioned accommodation with a safe and a hairdryer. 40-inch LCD televisions come with cable channels. Bathrooms include a shower and complimentary toiletries.

This Cartagena hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). A nightly turndown service is provided and housekeeping is offered on a daily basis.

Recreational amenities at the hotel include an outdoor pool and a fitness centre.

All-inclusive details

All-inclusive room rates at Hotel Cartagena Plaza are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch and dinner
This information is provided by our partners.

Property amenities


  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • No on-site parking available

Food and drink

  • Free buffet breakfast available daily 6:30 AM–10:00 AM
  • 2 restaurants
  • 1 poolside bar and 1 bar
  • 24-hour room service

Things to do

  • Arcade/games room
  • Fitness centre
  • Nightclub
  • Outdoor pool
  • Spa services

Family friendly

  • Arcade/games room
  • Babysitting/childcare (surcharge)
  • Children's club
  • Dry cleaning service
  • Laundry facilities
  • Outdoor pool


  • Ballroom
  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • 24-hour business centre
  • 1 meeting room
  • Conference centre


  • Beach umbrellas
  • Pool sunloungers


  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • In-room accessibility
  • Low-height worktop and sink
  • Roll-in shower
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel


  • Beach towels
  • Smoke-free property

Room amenities


  • Air conditioning
  • Linens


  • Free toiletries
  • Hairdryer
  • Shower
  • Towels


  • 40-inch LCD TV
  • TV channels


  • Desk
  • Free local calls
  • Phone
  • Safe
  • Turndown service



Check-in between 3:00 PM and 11:30 PM
Minimum check-in age - 18


Check-out before noon

Special check-in instructions

This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
Guests will receive an email 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival

Renovations and closures

This property is closed from 26 March 2020 to 7 September 2020 (dates subject to change).

Access methods

Staffed front desk


No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! Up to 4 children stay free when using existing bedding
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Property payment types

Important information


You'll be asked to pay the following charges at the property:

  • For stays on or after 1 January 2021, citizens of Colombia and foreigners staying for 60 consecutive days or more will be charged a 19% national sales tax by the property at the time of stay. Foreigners on a tourist visa will not be required to pay this tax. The tax may still be charged where a room is shared by a taxable and a non-taxable guest.

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
No on-site parking is available
Safety features at this property include a smoke detector and a security system

We should mention

If you are travelling with a child, your property may require you to present the following documents: Parents travelling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for foreign visitors) upon check-in. If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be required to present a notarised consent of travel signed by both parents and a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors who plan to travel with children should consult a Colombian consulate office prior to travel for further guidance.
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Hotel Cartagena Plaza
Cartagena Plaza
Hotel Cartagena Plaza Hotel
Hotel Cartagena Plaza Cartagena
Hotel Cartagena Plaza Hotel Cartagena

Frequently asked questions

Can I cancel my reservation for free at Hotel Cartagena Plaza and receive a full refund?
Yes, Hotel Cartagena Plaza offers free cancellation on select room rates, because flexibility matters! Please refer to Hotel Cartagena Plaza cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Hotel Cartagena Plaza?
As of Oct 20, 2020, prices found for a 1-night stay for 2 adults at Hotel Cartagena Plaza on Oct 27, 2020 start from CA $116, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does Hotel Cartagena Plaza have a pool?
Yes, this property has an outdoor pool.
Is Hotel Cartagena Plaza pet-friendly?
No, pets are not allowed at this property.
How much is parking at Hotel Cartagena Plaza?
This property doesn't offer parking.
What time is check-in at Hotel Cartagena Plaza?
Check-in is from 3:00 PM to 11:30 PM. After-hours check-in is not available.
What time is check-out at Hotel Cartagena Plaza?
Checkout is at noon.
Are there all-inclusive benefits at Hotel Cartagena Plaza?
Some rate plans available at this hotel are all-inclusive.
Where is Hotel Cartagena Plaza located?
This family-friendly Cartagena hotel is located on the waterfront, within a 10-minute walk of Bocagrande Beach and Rio Cartagena Casino. Plaza Bocagrande Commercial Center and Castillo Grande Beach are also within 15 minutes.
5 - Excellent
4 - Good
3 - Okay
2 - Poor
1 - Terrible




Staff & service




Property conditions & facilities

1/5 Terrible

Travelled with family
Sad face IconDisliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do to covi,the my son wedding was canceled, and I asked for refund or credit, Was DENIED. THEY STILL MY MONEY PLEASE DON'T GO TO THE HOTEL
Stayed 10 nights in Jul 2020

5/5 Excellent

Travelled with family
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great place to stay Staff were excellent Bed mattress was very comfortable
Stayed 7 nights in Feb 2020

4/5 Good

Travelled with family
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Very helpful. Thanks Juan for your help with reading instructions on my upset stomach medicine
Stayed 8 nights in Jan 2020

3/5 Okay

Travelled with family
Happy face iconLiked: Cleanliness, room comfort
Sad face IconDisliked: Staff & service
Trip to Columbia Cartagena
Family and I checked into our Hotel at 245pm, 15min right before their 3 p.m. check-in. They would not allow us to receive the key until 3 p.m. We had no issues with this so we went to take a quick look at the pool. Came back 3pm to get our key. We noticed several people agitated, trying to get their key. I went to the front counter requesting my key but they said I had to wait in the long lines all over again just to get my key. I waited in the line she had me wait and once I got to the front they advised me I was in a wrong line. I got into correct line only to have people from a different line jump into mine. I was there 30 minutes when I started seeing new people arriving checking in and getting the key after I had checked in over 45 minutes ago.
Stayed 1 night in Dec 2019

2/5 Poor

Business traveller, Travelled with group
Happy face iconLiked: Staff & service
The food was really poor The place needs a renovation
Stayed 4 nights in Nov 2019

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