Forfaits vacances – West Des Moines

Très bien situé et chambres spacieuses

a hidden gem that’s getting polished by the day. good manager. very helpful. stay here!!

We arrived at 10:30 pm and had made a reservation made 2 weeks ago. They told us the manager told them to refund us as they didn't have a clean room. I said not we aren't close to home and i made a reservation. The two ladies looked at each other and decided to clean a room for us. Told us to sit and wait 30 to 40 minutes. We ended up waiting 2 hours before the one said our room was ready. She then got us checked in and got us our keys. We finally were able to crawl in bed a little before 1am. Everytime we talked to the guest services they had a slightly different story and at one point we were told that I would have to get a refund from hotels.com and not by them. I can understand that, but I didn't want a refund I wanted a room because we had no where to go. Got up next morning to get breakfast and it was very lacking. The gal from last night told us their truck didn't come. She also admitted she thought we only booked that evening. I said nope i booked two weeks ago. Hotel was very clean overall.

Too hot in the room, no HVAC control