Wells Vacation Packages

We found after reading other reviews that our original booking of a compact double, we upgraded to a privilege double. Room size was good, however, it looked very industrial and not to our liking. The bathroom size was good, but toilet was very, very close to the door! No storage drawers in a room of this size was a shock for us ( maybe we are being picky? ) We also read poor reviews about the car park security and decided to park elsewhere. Overall, hotel was good, but, not what we expected.

Pretty active area near the hotel

Amazing bed and pillows, and lovely room.

I stayed for one night and overall found the experience average, falling short of the 4-star Hilton standard I expected. On the positive side, the staff were friendly and helpful throughout, and the hotel was generally clean. Breakfast was very good with plenty of choice. The spa and pool facilities were a nice addition, with well-kept changing rooms. That said, there were several drawbacks. The hotel is showing its age, taps, units and fittings were stained, damaged, or not cleaned. Getting to the rooms was awkward, requiring you to go up a floor and then back down again, which felt odd/poor layout. The pool itself needs renovating, as tiles and walls are worn, and it felt overcrowded with members lane swimming alongside public swimming; a rotation system might make it more enjoyable for hotel guests. Noise was another issue. I could hear guests from nearby rooms, and even with windows closed, shouting children from a wedding party at 10:30pm were disruptive. The bed wasn’t comfortable, noisy and uncomfortable pillows, which sadly left both me and my partner with sore backs by morning. Check-in was also poor, more like an all-inclusive resort queue, with about 10 people waiting and no real welcome or information about hotel bars, evening food, or family-friendly options. Overall, while the breakfast, rooms to a good decor standard and staff were great, the noise levels, tired facilities, and uncomfortable sleep meant the stay did not justify the price.

Location is good. Everything is kept in good condition. Enjoyed my stay here.