Dear Matt,Thank you for taking the time to share your review.The comfort and convenience of our guests are top priorities and we are sorry that the room temperature was not ideal. Rest assured we are having our maintenance team look into this and regret we were not able to find a solution to allow you to fully enjoy your stay.Should you ever come back to Vienna, please do let us know.We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards,Daniela WiesnerGuest Experience Manager - Meliá Vienna"Soul matters"

Dear Mark,It was a pleasure to receive this kind review of your time with us.We are thrilled to hear you found our hotel architecturally stunning and appreciated the ease of access from the airport. Your accolades for the beautiful views and great service are truly valued, and it is delightful to know that these aspects contributed positively to your room experience. Our team is dedicated to maintaining high standards of cleanliness and we are glad this was reflected during your stay.We hope to welcome you back soon.Best wishes,Daniela WiesnerGuest Experience Manager - Meliá Vienna"Soul matters"

Dear Kerrie,Thank you for sharing this lovely review.We're delighted to hear that our team's service culture made a positive impact on your stay and that the breathtaking views from our rooms and the 57 lounge added to the enjoyment of your visit. It's also wonderful to know that our location provided convenient transport links and a pleasant atmosphere for your explorations into the city. We're honored by your recommendation and appreciate your high ratings on room cleanliness, hotel condition, and service, though we note there's room to enhance the room amenities experience further.We look forward to the opportunity to welcome you back for another memorable stay. Warm regards,Daniela WiesnerGuest Experience Manager - Meliá Vienna"Soul matters"

Dear Rafiq,It's a real reward to receive such a great review.We're thrilled to hear that the quality of our rooms met your expectations and that you enjoyed the breathtaking views from the 57th floor. It's also wonderful to know that Mohsen provided you with exceptional service during your stay. Your kind words are a testament to our team's dedication to delivering an unforgettable experience.We hope to welcome you back in the future.Best wishes,Daniela WiesnerGuest Experience Manager - Meliá Vienna"Soul matters"

Dear Kingsley,Thank you for taking the time to review your stay.We are thrilled to hear you had a perfect stay and appreciated the cleanliness of your room, the service provided by our team, and the amenities available. Our staff strives to maintain the highest standards of cleanliness, and we're delighted to know this was reflected during your visit. The dedication to service is a cornerstone of our hotel's ethos, and your recognition of our efforts is greatly appreciated. We're also glad that you enjoyed the room amenities; from the Dream Maker mattresses to the RITUALS toiletries, we aim to provide a luxurious and comfortable experience for all our guests.We look forward to the opportunity to welcome you back for another exceptional stay in Vienna.The entire team look forward to welcoming you back for a future visit.Kind regards,Daniela WiesnerGuest Experience Manager - Meliá Vienna"Soul matters"

Dear Lilian,Thank you for taking the time to give your opinion about your stay.We're delighted to hear that the comfort and condition of our hotel met your expectations, and it's wonderful to know you found our service commendable. We take pride in our fitness center and are glad you could enjoy the panoramic city and Danube views during your workouts. However, we regret that our culinary offerings did not fully meet your taste. While we have received many positive comments about our international cuisine, especially the fresh local ingredients and Spanish influences, we understand that dining experiences can be very subjective. Rest assured, we always strive to deliver exceptional food quality and flavor.All of the team hope that we may be able to see you again in the future. Kindest regards,Daniela WiesnerGuest Experience Manager - Meliá Vienna"Soul matters"

Dear Hilary,Thank you for taking the time to share your feedback with us.We're thrilled that you found our hotel fabulous and our staff efficient and friendly. It’s wonderful to hear that the 57 lounge provided a great atmosphere for your pre-dinner drinks. We're also pleased that the sweeping views from our rooms added to the beauty of your stay. We apologize if the room temperature did not adjust to your preference; our system is designed to ensure guest comfort and we regret any inconvenience. Additionally, while we strive to offer a diverse breakfast selection, we understand that the absence of English breakfast tea was not to your liking, and we appreciate this feedback. We're glad to know that you found a better-suited breakfast choice on the ground floor.All of the team hope that we may be able to see you again in the future. Kindest regards,Daniela WiesnerGuest Experience Manager - Meliá Vienna"Soul matters"

Dear Carlos,Thank you for this positive review of your stay with us.It is rewarding to know that you had such a pleasant experience with us. Thank you for mentioning our team's lack of quality service; we will discuss this matter internally to ensure this will encourage us to continue with our efforts to deliver an excellent experience to all our guests.We hope to welcome you back in the future.Best wishes,Daniela WiesnerGuest Experience Manager - Meliá Vienna"Soul matters"

Dear Weiguo,Thank you for sharing your review.We are glad to hear that you appreciated the cleanliness of the room, the amenities provided, and the service from our staff. Our team works hard to ensure that our guests have a comfortable and enjoyable stay.We apologize for the inconvenience you experienced with the door not closing automatically. Our hotel is designed with modern features, and we understand that some aspects may not be to everyone's preference. We will take your feedback into consideration and look into any necessary improvements to enhance our guests' experience.We hope to have the opportunity to welcome you back to our hotel in the future. Kind regards,Daniela WiesnerGuest Experience Manager - Meliá Vienna"Soul matters"

Dear Sandeep,It was a pleasure to receive this kind review of your time with us.We are thrilled to hear that you appreciated the view and location of our hotel. Our prime location in the tallest skyscraper in Austria allows us to offer our guests stunning views of Vienna and the Danube River.We look forward to welcoming you back for another memorable experience.Best wishes,Daniela WiesnerGuest Experience Manager - Meliá Vienna"Soul matters"

Dear Yusuf,Thank you for taking the time to review your stay.We are delighted to hear that you found our staff friendly, helpful, and attentive during your stay. It's great to know that you appreciated the cleanliness of our rooms and the amenities provided.We understand that our location might not be ideal for everyone, especially if you are looking for late-night dining options in the city center. However, our prime location near the convention center and the Danube river offers a unique experience for our guests. For future stays, please feel free to ask our staff for recommendations on nearby dining options, room service, food delivery service or consider trying our in-house restaurants, such as the 57 Restaurant and Flow Bar and Restaurant. We apologize for any inconvenience this may have caused you during your stay.We appreciate your valuable input and hope to welcome you back for a more comfortable stay in the future.Daniela WiesnerGuest Experience Manager - Meliá Vienna"Soul matters"

Dear Rosemary,Thanks for this kind review.We are delighted to hear that you enjoyed our lovely breakfast buffet and found our waitresses to be wonderful. Our team takes great pride in providing a memorable dining experience for our guests, and we appreciate your kind words.We noticed your ratings for room cleanliness, hotel condition, and service. We apologize if any aspect of your stay did not meet your expectations. Our hotel is committed to maintaining high standards in all areas, and we will use your feedback to improve our services for future guests.It would be a pleasure to welcome you back. Best wishes,Daniela WiesnerGuest Experience Manager - Meliá Vienna"Soul matters"

Dear Alicia,Thank you for taking the time to share your review.We are delighted to hear that you found our staff to be very nice and appreciated their service. However, we regret to learn that our room service menu did not meet your expectations. We strive to offer a variety of options, and we will take your feedback into consideration for future improvements. Regarding the restaurant availability, our 57 Restaurant offers an international menu with superior-quality local products, and we apologize if this was not convenient for you during your stay.We are sorry to hear that you were not satisfied with the room's carpet condition and the TV setup. We will address these concerns with our maintenance team to ensure a better experience for our future guests. We understand that the location of our hotel may not have been ideal for your preferences, but we are proud to be situated in the tallest skyscraper in Austria with prime views of Vienna and the Danube river. We hope that our guests can enjoy the unique experience that our location provides.All of the team hope that we may be able to see you again in the future. Kindest regards,Daniela WiesnerGuest Experience Manager - Meliá Vienna"Soul matters"

Dear Konstantin,Thank you for taking the time to share your feedback.We are delighted to hear that you appreciated our modern building and convenient location near the subway. Our prime location in the DC Tower, Austria's tallest skyscraper, offers easy access to public transportation and stunning views of Vienna and the Danube River.It is great to see that you were satisfied with the cleanliness of your room, the hotel condition, and the service provided by our staff. We strive to maintain high standards in all aspects of our hotel to ensure a comfortable and enjoyable stay for our guests.We look forward to a return visit from you in the future.Best wishes,Daniela WiesnerGuest Experience Manager - Meliá Vienna"Soul matters"

Dear Guest, thank you for taking the time to share your experience at our hotel.We are glad to hear that you found our hotel clean and the rooms spacious. Our aim is to provide a comfortable and enjoyable stay for all our guests.However, we are truly sorry to hear about the noise issues you encountered during your stay. We understand how important a quiet environment is for our guests, and we apologize for any inconvenience this may have caused. We also apologize for the response you received from our front desk team, as it does not reflect the high level of service we strive to provide. When being addressed and informed about such a situation, our staff definitely makes sure to take necessary steps to avoid disturbance.Your feedback is valuable to us, and we will take the necessary steps to address these concerns and ensure a better experience for our future guests.We hope to have the opportunity to welcome you back to our hotel in the future. Kind regards,Daniela WiesnerGuest Experience Manager - Meliá Vienna"Soul matters"

Dear Guest, Many thanks for your review.We are pleased that you appreciated your room but regret that you felt our service was not up to the standards we set ourselves. Thank you for bringing the matter to our attention and rest assured that this will be addressed with our team.We hope to welcome you back. Best wishes,Daniela WiesnerGuest Experience Manager - Meliá Vienna"Soul matters"

Dear Anonymous, thank you for taking the time to share your experience at our hotel.We are truly sorry to hear about your experience with our room service and the cleanliness of the carpet in your room. Please rest assured that we take such concerns seriously and will address them with our team to ensure improvements are made. On Sundays, our 57 Restaurant is open for Brunch from 12 - 15h and we do offer room service as an alternative. We apologize for the inconvenience caused by the delay in delivering your order.We hope to have the opportunity to welcome you back to our hotel in the future. Kind regards,Daniela WiesnerGuest Experience Manager - Meliá Vienna"Soul matters"

Dear Guest,Thank you for taking the time to share your review.It was truly a pleasure to receive your kind comments about our team members. We will be sure to pass along your compliments, and our team will be delighted to know that you acknowledged their service.However, we are sorry you were not entirely satisfied with your experience in our hotel. We do carry out maintenance whenever necessary to keep our rooms up to date, however, we have noted your comment and will be taking it into consideration. Please know we have taken your comments on board so they can be reviewed and help us to ensure we better meet our guests' expectations. Moreover, our challenge is to make sure that we suit all our guests' tastes; our beds and pillows are of high quality, but it is not always possible to get this completely right for everyone. Please let us know during your stay if anything concerns you so that we can take action to find a more comfortable solution.We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards,Daniela WiesnerGuest Experience Manager - Meliá Vienna"Soul matters"

Dear Kyle,Thank you for taking the time to share your experience.We're pleased that you had a pleasant stay with us and appreciated our high standards.We always strive to have all rooms for our arriving guests ready, regrettably, due to high occupancy, this is not always possible. However, we appreciate that you have brought this to our attention as this gives us the opportunity to review our procedures with the team. We are happy that you enjoyed our drinks while waiting for the rooms.All of the team hope that we may be able to see you again in the future. Kindest regards,Daniela WiesnerGuest Experience Manager - Meliá Vienna"Soul matters"

Dear Sorin,Thank you for taking the time to share your review.We are sorry to hear of the difficulty you had in finding us, please do not hesitate to contact us for directions or further information on how to locate us.Regarding the parking, we do not have our own parking hence parking is provided by an external company. We cannot influence the price as much as we would like to. We hope that you will allow us the opportunity of providing you with an improved stay in the future. Best regards,Daniela WiesnerGuest Experience Manager - Meliá Vienna"Soul matters"

Dear Ricardo,Thank you for taking the time to share your feedback.We are pleased that you appreciated our hotel cleanliness and your acknowledgement of the quality of service on behalf of our dedicated team is gratifying and encourages us to uphold our standards.We look forward to welcoming you back in the future.Kind regards,Daniela WiesnerGuest Experience Manager - Meliá Vienna"Soul matters"