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the DOUGLAS, Autograph Collection

5.0 star property
Luxury spa hotel, a quick walk to BC Place Stadium

Choose dates to view prices

your current months are August, 2024 and September, 2024.
August 2024
September 2024

Photo gallery for the DOUGLAS, Autograph Collection

Suite, 2 Bedrooms, Fireplace
Hypo-allergenic bedding, in-room safe, desk, laptop workspace
Exterior
2 restaurants, breakfast, lunch, dinner served; seafood
Meeting facility

Reviews

9.2

Wonderful

Popular amenities

  • Hot tub
    Hot tubHot tub
  • Air conditioning
    Air conditioningAir conditioning
  • Breakfast available
    Breakfast availableBreakfast available
  • Housekeeping
    HousekeepingHousekeeping
  • Spa
    SpaSpa
  • Bar
    BarBar

Check-in time

4:00 PM

Check-out time

12:00 PM

Most relevant reviews

ExperimentalCarousel

10/10 Excellent

Stayed at the Douglas for a night and got the junior suite. Friendly staff and super clean. Great value for what you get.
Matthew
Jul. 27, 2024
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About the area

Map
45 Smithe Street, Vancouver, BC, V6B 0R3

What's nearby

  • BC Place Stadium - 3 min walk
  • Rogers Arena - 7 min walk
  • Vancouver Waterfront - 20 min walk
  • Canada Place Cruise Ship Terminal - 3 min drive
  • Canada Place - 4 min drive

Getting around

  • Yaletown-Roundhouse Station - 8 min walk
  • Vancouver Waterfront Station - 19 min walk
  • Vancouver Intl. Airport (YVR) - 30 min drive

Restaurants

  • ‪McDonald's - ‬6 min walk
  • ‪The Sportsbar LIVE! at Rogers Arena - ‬7 min walk
  • ‪Honey Salt - ‬3 min walk
  • ‪Harbour Event Centre - ‬8 min walk
  • ‪Shark Club Bar & Grill - ‬7 min walk

About this property

the DOUGLAS, Autograph Collection

Luxury hotel near BC Place Stadium
Located close to Rogers Arena and Science World, the DOUGLAS, Autograph Collection provides a casino, a coffee shop/cafe, and a garden. Hit the jackpot at this hotel with amenities such as 19 casino VIP rooms, 63 casino gaming tables, and 600 slot machines. Indulge in a body treatment, a massage, and a manicure/pedicure at Spa by JW, the onsite spa. At the two on-site restaurants, enjoy breakfast, brunch, lunch, dinner, and seafood. Free WiFi in public areas is available to all guests, along with dry cleaning/laundry services and 2 bars.
You'll also enjoy the following perks during your stay:
  • Full breakfast (surcharge), valet parking (surcharge), and an electric car charging station
  • Express check-out, evening entertainment, and a water dispenser
  • A billiards/pool table, a porter/bellhop, and multilingual staff
  • Guest reviews say great things about the helpful staff
Room features
All 188 rooms boast comforts such as 24-hour room service and laptop-friendly workspaces, as well as perks like air conditioning and bathrobes.
More amenities include:
  • Recycling and LED light bulbs
  • Bathrooms with rainfall showers and hair dryers
  • 55-inch LCD TVs with Netflix, streaming services, and premium channels
  • Wardrobes/closets, on-request microwaves, and free infant beds

Languages

Chinese (Cantonese), Chinese (Mandarin), English, Filipino, French, Hindi, Italian, Korean, Portuguese, Russian, Spanish, Vietnamese

Property amenities

Internet

  • Available in all rooms: WiFi (CAD 14.95 per day)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Covered self parking on site (CAD 50 per day; includes in/out privileges)
  • Covered valet parking on site (CAD 55 per day; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 5:00 AM to 11:30 AM for a fee: CAD 40 for adults and CAD 40 for children
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • Private picnics

Restaurants on site

  • BC Kitchen
  • D/6 Bar & Lounge
  • Honey Salt
  • Le Doux Ciel
  • The Victor

Things to do

  • 24-hour gym
  • 600 slot machines
  • 63 gaming tables
  • Bicycle tours
  • Billiards/pool table
  • Casino (72,000 square feet of space)
  • Evening entertainment
  • Full-service spa
  • Private wine tours
  • Spa tub
  • Steam room

Family friendly

  • Free crib
  • Microwave on request
  • Refrigerator on request

Conveniences

  • 24-hour front desk
  • ATM
  • Guidebooks
  • Luggage storage
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 13 meeting rooms
  • Business center
  • Computer station
  • Conference center (23,067 square feet of space)

Outdoors

  • Garden

Full-service spa

  • 6 treatment rooms
  • Body scrubs
  • Couples treatment rooms
  • Facials
  • In-room massages
  • Manicures/pedicures
  • Spa open select days
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 20 accessible parking spaces
  • Assistive listening devices in meeting rooms
  • Elevator (40 inch wide door)
  • Front entrance ramp
  • Grab bar near toilet (31 inches high)
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (47 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • Art Deco architecture
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 2017
  • Comprehensive food waste policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • Reception hall
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding

Bathroom

  • Bathrobes
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch LCD TV with premium satellite channels
  • Netflix
  • Streaming services

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Meal delivery service
  • Microwave on request
  • Refrigerator on request

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 19

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 50 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 40 lbs per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls and litter boxes are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CAD 78.75 per stay
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: CAD 100 per accommodation, per day

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately CAD 40 for adults and CAD 40 for children
  • Fee for in-room wireless internet: CAD 14.95 per day (rates may vary)
  • Covered self parking fee: CAD 50 per day (in/out privileges)
  • Covered valet parking fee: CAD 55 per day (in/out privileges)
  • Pet fee: CAD 50 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: CAD 78.75 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
A car is not required for transportation to and from this property
Parking height restrictions apply
Guests under 18 years old are not allowed in the fitness facility or spa tub
Guests under 18 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

DOUGLAS Autograph Collection Hotel Vancouver
DOUGLAS Autograph Collection Hotel
DOUGLAS Autograph Collection Vancouver
DOUGLAS Autograph Collection
the DOUGLAS, Autograph Collection Hotel
the DOUGLAS, Autograph Collection Vancouver
the DOUGLAS, Autograph Collection Hotel Vancouver

Frequently asked questions

Is the DOUGLAS, Autograph Collection pet-friendly?

Yes, the DOUGLAS, Autograph Collection allows dogs (limit 1 total) with a maximum weight of up to 40 lbs per pet. There's a fee of CAD 50 per accommodation, per stay. Service animals are exempt from fees.

How much does it cost to stay at the DOUGLAS, Autograph Collection?

As of Jul 27, 2024, prices found for a 1-night stay for 2 adults at the DOUGLAS, Autograph Collection on Aug 25, 2024 start from CA $373.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at the DOUGLAS, Autograph Collection?

Self parking is available for CAD 50 per day. Valet parking is available for CAD 55 per day.

What time is check-in at the DOUGLAS, Autograph Collection?

Check-in start time: 4 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at the DOUGLAS, Autograph Collection?

Check-out is at noon.

Where is the DOUGLAS, Autograph Collection located?

Located in Downtown Vancouver, this luxury hotel is within a 10-minute walk of BC Place Stadium and Rogers Arena. David Lam Park and Vancouver Art Gallery are also within 15 minutes. Yaletown-Roundhouse Station is 8 minutes by foot and Stadium-Chinatown Station is 8 minutes.

the DOUGLAS, Autograph Collection Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 398 out of 545 reviews" "
Rating 8 - Good. 85 out of 545 reviews" "
Rating 6 - Okay. 35 out of 545 reviews" "
Rating 4 - Poor. 16 out of 545 reviews" "
Rating 2 - Terrible. 11 out of 545 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed at the Douglas for a night and got the junior suite. Friendly staff and super clean. Great value for what you get.
Stayed 1 night in Jul 2024

10/10 Excellent

Mervyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great and the staff were fantastic. We will definitely stay again our next time through Vancouver.
Stayed 2 nights in Jul 2024

10/10 Excellent

Savannah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2024

10/10 Excellent

Angela, Friday Harbor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would stay here again when in Vancouver
Stayed 1 night in Jul 2024

10/10 Excellent

micheal, kelowna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good experince from check in to check oit
Stayed 3 nights in Jul 2024

10/10 Excellent

Lacarol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When I went to check out, I learned that room service had been wrongfully charged to my room. The clerk remained calm and professional throughout the entire ordeal. Ill admit, i was upset but it was figured out before i left. I will be returning again because that service was immaculate.
Stayed 2 nights in Jul 2024

10/10 Excellent

Tracy

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like here because it’s dog friendly and it’s super close to Rogers Arena, so we can walk back to the hotel after concert.
Stayed 1 night in Apr 2024

6/10 Okay

Zoran

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
There was no fridge in the unit only a cooler from camping
Stayed 3 nights in Jul 2024

6/10 Okay

Ramzi

Stayed 1 night in Jul 2024

10/10 Excellent

Tarek

Stayed 3 nights in Jul 2024

8/10 Good

Suzanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely boutique hotel in a convenient location. Very modern decor. Staff were excellent from check in to room attendants. Five stars for friendliness and attentiveness. Noise from 6th floor nightclub will be a problem if you are a light sleeper. We were on the 15th floor and it was thumping! Looked like a lot of fun though. Too bad we are too old to party that hard. Thanks Douglas for a great stay!
Stayed 3 nights in Jun 2024

10/10 Excellent

kathy

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it a beautiful place excellent location.
Stayed 1 night in Jun 2024

10/10 Excellent

Crystal

Stayed 2 nights in Jun 2024

10/10 Excellent

Arvin

Stayed 2 nights in Jun 2024

10/10 Excellent

Joyce

Liked: Cleanliness, staff & service, property conditions & facilities
good
Stayed 4 nights in Jun 2024

10/10 Excellent

Seini

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Kenny and Eric at the front desk were a delight. Professional, quick and kind service. Kenny made our stay unforgettable, above and beyond. Our stay wouldn’t have been the same without him. THANK YOU!!! Will be returning in the future.
Stayed 1 night in Jun 2024

10/10 Excellent

Razmik

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place to stay Clean and relaxing,
Stayed 4 nights in Jun 2024

10/10 Excellent

Rene

Stayed 1 night in Jun 2024

10/10 Excellent

Viktoriya, Monroe

Stayed 2 nights in May 2024

10/10 Excellent

KEN OR JUDY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

6/10 Okay

shannon

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Upon check in, the room was not ready for us and it was after 6pm. We waited about 15 min before it was ready. They compensated us $100 for the inconvenience but that still seemed inadequate. When asking for our room to be turned down, we also asked for the soap in the shower to be filled since it was out however that was not done. The room did not have a fridge/freezer, just a yeti cooler that you have to fetch ice for. The facilities were very pretty and the bed was lovely. The casino was a nice convenience for entertainment.
Stayed 2 nights in May 2024

10/10 Excellent

Brad

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property in an amazing location.
Stayed 1 night in May 2024

8/10 Good

Terrie

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is nice but there are a few service things they need to tighten up.
Stayed 5 nights in May 2024

2/10 Terrible

YU-PIN

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
On the 3rd night of our stay, my parents’ phone charger was missing after our room was cleaned (USB C cable). There was a charger left behind that was not compatible with our phones (Lightning cable) and the cord was plugged in the opposite side of the bed that our charger was originally plugged in when we left the room. We brought this the front desks attention immediately. They said the housekeeper didn’t take it but would replace our cord for us. They commented that the housekeeper has an iPhone 14 (which uses a lightning cable not USB C). My parents were given a used and dirty cable to use – we cleaned the cord twice with alcohol pads and it was still dirty. Our problem isn’t the cost of the cord but the lack of management with housekeeper – they commented that employees aren’t supposed to charge their personal phones in hotel rooms – based on what happened it seems like the housekeeper was charging their phone during cleaning and accidentally took the wrong cord. They may not want to admit that they were doing so as it’s against employee policy, but if they had admitted as such then we wouldn’t be as upset as we are now (in addition to the subsequent responses from several managers). Several mishaps happened after (including claiming to do investigation but the incorrect date/time of footage reviewed were given, acknowledging they wouldn’t call my dad after hours but still interrupted his sleep, promising to email/call me after check-out to follow-up but didn’t).

10/10 Excellent

James

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top notch location, with excellent staff and facilities.
Stayed 6 nights in May 2024

General hotel information

Reasons to Book
Comfortable Beds & Property Cleanliness
Check-In Time
4:00 PM
Check-Out Time
12:00 PM
Star Rating
5.0