Torrington Vacation Packages

I had issues with food and room charges when I went to the front desk they said they were not part of the restaurant so I would have to discuss the issue with them. Which I did the restaurant staff were excellent and did resolve the issue. However when I checked out the front desk said there were not additional charges and they would email the receipt. I never received the receipt I attempted on numerous times to contact the hotel since they did however charge my credit card $300 plus!! The hotel never responded to ANY of my requests for my final invoice so why did they charge my card, and why did they charged my card when I was told I had no charges due!!! Extremely disappointed this was my 2nd stay I will never stay with them again I am appalled with management! On my first stay I had one robe in my room on check in- I notified the front desk they said I would not be charged however they did charge my card $ 80.00 two months later and they never resolved that issue either! After numerous emails!!!!

The free breakfast was a good way to start my day. Did not spend much time on the grounds. One afternoon I used the pool along with of my relatives that I had been visiting. We also ate dinner in the restaurant that night. Perfect afternoon and evening. Wait staff was great. What I will have to say (and I will take some of the blame) was that the tub in my bathroom was somewhat dirty the day I checked in, but I rinsed it out . The stopper for the tub was completely out , so I set it back in. The next day I took a shower, the tub backed up. I was in a hurry that morning to leave, so I made the assumption the tub would be drained when I got back that night The tub still had water in it when I returned. It was late in the evening, so I did not call anybody regarding it. That night, I attempted to turn on the TV and it didn’t work. I called down to the desk and there were no workers available, and the person at the desk said there was an outage. He also mentioned that he would leave a note for the morning person and I could get my room changed if I would like. I had no interest in changing rooms - I would have to repack and unpack. I did not mention anything about the tub at that time, as I thought I would be speaking with somebody from the front desk in the morning. No one ever called me back. I ended up pulling the TV out as it was on a swivel, and there were “0n/off”buttons, and channel up/down buttons on it. I was able to get the TV to work. Left msg at front desk re: issues