Tlaxcala Vacation Packages

While a few staff members were friendly and helpful, overall the level of hospitality and guest service did not meet expectations. Many employees did not appear welcoming or attentive toward guests. Additionally, the food prices were quite high considering that the presentation and overall quality did not reflect the cost. Due to this experience, on the final day of our stay we chose to dine outside of the hotel.

HOTEL OVERALL IS VERY GOOD. THE STAFF ARE FRIENDLY, THE PLACE IS VERY CLEAN AND ITS IN A GOOD LOCATION. THE REASON FOR THE 4/5 STARS IS JUST A COUPLE OF THINGS I DISLIKED. FOR ONE THE ROOM WAS VERY HOT AND THERE IS NO AC OR EVEN A FAN. I UNDERSTAND THAT IT IS NOT A VERY HOT CITY BUT DURING THE DAY THE ROOM WAS HOT. ALSO THE INTERNET SUCKS. I NEEDED TO WORK AND THE WIFI WOULD NOT REACH MY ROOM. THERE WAS ONLY WIFI IN THE LOBBY. THE RESTAURANTS FOOD HAD REALLY GOOD FLAVOR BUT THE WAITERS ARE A BIT SLOW IN TERMS THAT THERE WAS AT LEAST 4 OF THEM AND ONLY 3 TABLES TO SERVE AND THE SERVICE WAS NOT THE BEST. I ATE THERE 4 TIMES AND EVERY SINGLE TIME MY FOOD WAS COLD.

Very slippery floor in a bathroom, real disaster in waiting. Please pu on the floor a rubber mat quickly!

Our room had no window. Tv only worked at night and channels were aimed at children or game shows. No CNN, no international news. No hair conditioner. No wash clothes. Bare bones room. It was roomy, but bare. Breakfast buffet was expensive. One could not order just coffee and a roll.

Great place to stay. Affordable and centrally located