Sta Elena Vacation Packages

As a road warrior over decades, I have seen good and bad, but I have rarely seen the attentiveness of the staff such as here at the Grand Resort. Always pleasant but exceptionally helpful. I had an emergency shoe repair needed for my only dress pair, and it was late on a Sunday when it was identified. The staff worked out where to get glue, sent a courier, and within an hour it was repaired. Incredible! I have literally never seen anything like it. The next day my meeting ran late, and there was the hotel driver still waiting patiently after 45 minutes. Just an incredible group, and management has reason to be proud of their selection of this team and what great efforts they go to for the hotel. I don't normally take the time to write reviews, but this team, especially those at the Front Desk and with shuttle driver need special recognition. I will definitely be back, and encourage my other business associates to also make this their hotel of choice.

the resort was beautiful. loved the pool the kitchen was very nice .very clean. Eiden was very nice and helpful...activity director Karen was awsome and very helpful . making sure all our activities were set up. due to mother nature the beach was not available but there were other beaches near by. karen booked us a tour to check out the Mayan ruins and cave tubing with lunch included. we had an awsome time.....Eddy and Mike {tour guides} were really cool and made sure everyone was comfortable and was having a great time ,they also were very knowledgeable

We were the only guests on the property which we found to be odd. You couldn’t eat outside or sit on the beach because of the insects. On the positive side, the staff was outstanding, and tended to our every need. The snorkeling was spectacular and the best we’ve ever experienced. Our guide and captain the best.

Don’t give it another thought- book your stay at The Banks! I promise you won’t regret it! Beautiful property with no detail spared- Our family of four stayed at The Banks at the end of May for 3 nights and we wished we could have extended our stay. We stayed in a beautiful 3 bedroom villa on the river, the rooms were beautiful and spacious, very clean and we loved the outdoor showers. We also had our own plunge pool that was definitely larger than your average plunge pool. Humo, the restaurant onsite was delicious and had several options to choose from. We also visited the Sleeping Giant for dinner one evening and had wonderful pizza at Donatos. At The Banks we enjoyed kayaking down the Sibun River, riding bikes, and hiking. We rented a car from the BZE airport which I would highly recommend- this made it easy and convenient to take days trips- we visited St. Herman’s cave and did their tubing tour, the Blue Hole national park (amazing), Armenia (a local village nearby, we ate lunch at Hibiscus), and drove to the Mayan ruins- Xunantunich. Special thanks to Gianni- our amazing bartender-he went above and beyond, Jessica the manager- she was so sweet and always asked about our day, and Jair one of our servers. 10 out of 10 recommend The Banks- you will love it!