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Reviews of Hyatt Place San Antonio-Northwest/Medical Center

3 out of 5
Hyatt Place San Antonio-Northwest/Medical Center
4303 Hyatt Place Drive, San Antonio, TX

Reviews

8.0

Very good

Rating 10 - Excellent. 459 out of 1000 reviews" "
Rating 8 - Good. 258 out of 1000 reviews" "
Rating 6 - Okay. 124 out of 1000 reviews" "
Rating 4 - Poor. 88 out of 1000 reviews" "
Rating 2 - Terrible. 71 out of 1000 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Latasha

Travelled with family, Business traveller, Travelled with group
Disliked: Staff & service, property conditions & facilities
The elevator was down. Only one elevator was working. I waited almost 20 minutes at one point for an elevator. I had food in my room from outside and the ants got to it. I ended up leaving early because I was not satisfied for what I paid!
Stayed 2 nights in Apr 2024
Response from Mr. Fenoff Task Force GM on Apr 8, 2024
Greetings, Our renovation has taken a lot of attention at our property. Please understand this renovation is for our guest to enjoy great and new amenities. Look forward to seeing you in our future.

10/10 Excellent

EUGENIO DE JESUS

Travelled with family
Elevators must be replaced
Stayed 3 nights in Mar 2024
Response from Mr. Fenoff Task Force GM on Apr 4, 2024
The Elevator upgrade is pending, Our team is glad to have hosted you. We all look forward to seeing you again soon! Travel well.

8/10 Good

Ma.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Confortable beds. Spacious rooms. Breakfast is not the best. Too much noise at night
Stayed 2 nights in Mar 2024
Response from Mr. Fenoff Task Force GM on Mar 28, 2024
We appreciate your honest feedback, While renovations are ongoing and it increases the difficulty of the noise levels, It should never be so. You have my apologies. Our team is glad to have hosted you. We all look forward to seeing you again soon! Travel well.

8/10 Good

Noah

Stayed 3 nights in Mar 2024
Response from Mr. Fenoff Task Force GM on Apr 8, 2024
Our team is glad to have hosted you. We all look forward to seeing you again soon! Travel well.

4/10 Poor

Isabel

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
We had to change rooms because the first room we got was disgusting. Our second room was also dirty, we even had cockroaches in our room. The property is under construction, and just waiting for the elevator was a hassle. Not using Hyatt Hotels anymore.
Stayed 6 nights in Mar 2024
Response from Mr. Fenoff Task Force GM on Mar 24, 2024
We appreciate your honest feedback, I will address the staffs interactions policies with guests. We seem to have drooped the ball with cleanliness, while renovations are ongoing and it increases the difficulty of the cleaning structure, It should never be so.You have my sincere apologies.Our team is glad to have hosted you.Travel well.

6/10 Okay

Ana

Travelled with family, Travelled with family and small children
Room was very good but property overall is poorly maintained on the common areas Staff only do their work but are not really friendly
Stayed 2 nights in Mar 2024
Response from Mr. Fenoff Task Force GM on Mar 24, 2024
We appreciate your honest feedback, I will address the staffs interactions with guests. While renovations are ongoing, we expect to have the whole property completed by end of summer with minimal affect to the guest experience.Our team is glad to have hosted you. We all look forward to seeing you again soon!Travel well.

8/10 Good

Leticia, irving

Stayed 3 nights in Mar 2024
Response from Mr. Fenoff Task Force GM on Apr 6, 2024
Our team is glad to have hosted you. We all look forward to seeing you again soon! Travel well.

2/10 Terrible

Amy

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
I had an extremely bad experience at this hotel. I tried to leave after the first night & they wouldn’t allow me to. They wanted to charge me the 2nd night. I basically was forced to stay there. Some things that bothered me: customer service was rude, renovations going on, bfast was mediocre, cooks were rude, housekeeping didn’t come empty trashes, I had to tell them to come and bring towels and they did not, front desk didn’t answer when called, the elevator sounded like it was going to breakdown any moment and someone pulled the extinguisher causing us to exit the building. This is not a good place to stay. Save your money and stay somewhere else that’s worth it. The hotel did nothing to accommodate me. I HATED OUR STAY.
Stayed 3 nights in Mar 2024
Response from Mr. Fenoff Task Force GM on Mar 24, 2024
Wow, were to begin, your inability to receive a refund for a stay would come down to you having booked through a third party's non-refundable rate for your stay.We of course would not stop anyone from leaving a hotel.Our breakfast has 13 different main food choices in buffet style setting. I am a bit unsure as to what more was expected.As per hotel policy since Covid times Housekeeping is down every two days unless requested at check-in. While renovations are ongoing items such as the elevators, do need to be out of service one at a time (we have 2), we cannot control service vendors schedules.The front desk stives to answer every call promptly, but during busy check-in times we may miss a call or two.The rude guest that pulled a Fire Extinguisher causing the hotel to be evacuated as a precaution, did disrupt the hotels operation. I do wish we could prevent these types of pranks, but they do happen once in a blue moon.You have my sincere apologies.Our team is glad to have hosted you.Travel well.

2/10 Terrible

AMINE

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Mr. Fenoff Task Force GM on Mar 24, 2024
You left no feedback I cannot address you concerns.We all look forward to seeing you again soon to right whatever was wrong.Travel well.

2/10 Terrible

Akber Ali

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
no breakfast
Stayed 1 night in Mar 2024
Response from M on Mar 13, 2024
Greetings,Our breakfast is served Mon-Fri 6:30-9:30 PM Sat-Sun 7-10

6/10 Okay

Deion

Stayed 4 nights in Mar 2024
Response from Mr. Fenoff Task Force GM on Apr 4, 2024
Our team is glad to have hosted you. We all look forward to seeing you again soon! Travel well.

2/10 Terrible

Osbaldo

Travelled with family and small children, Travelled with pets
Was unable to checkin to this property as they had a leak. Our reservation was moved to another hotel that was horrible.
Stayed 1 night in Mar 2024
Response from M on Mar 13, 2024
Greetings,Apologies for the unplanned move. Our hotel in situations try our best to accommodate our guest to the fullest. We look forward to seeing you in our future.

6/10 Okay

Vanity

Travelled with family
Disliked: Property conditions & facilities
Informing of renovations going on during time of stay would have been nice to know before booking. Breakfast being offered was also not being kept up with very well, had to ask for food to be made instead of just being refilled.
Stayed 1 night in Feb 2024
Response from M on Mar 13, 2024
Greetings,We regret you were not satisfied with your stay. We are working hard to complete our new hotel for all guests to enjoy.

10/10 Excellent

John

Stayed 2 nights in Feb 2024
Response from Mr. Fenoff Task Force GM on Mar 24, 2024
Our team is glad to have hosted you. We all look forward to seeing you again soon!Travel well.

8/10 Good

Dean

Stayed 5 nights in Feb 2024
Response from Mr. Fenoff Task Force GM on Mar 24, 2024
Our team is glad to have hosted you. We all look forward to seeing you again soon!Travel well.

10/10 Excellent

robert, austin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is easy to access and easy to get to main highways to get anywhere in town in a reasonable amount of time.
Stayed 2 nights in Feb 2024
Response from SuzieP, Director of Sales on Feb 19, 2024
Dear Valued Guest, thank you so much for leaving us your valued feedback. We are happy you enjoyed your stay with us and thank you for your business.We look forward to welcoming you back!

2/10 Terrible

Saahil

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Room is very unorganized shapeless, not needed and clean beds are bad. Overall one star review.
Response from SuzieP, Director of Sales on Feb 19, 2024
Dear Valued Guest, thank you so much for leaving us your valued feedback. We are happy you enjoyed your stay with us and thank you for your business.We look forward to welcoming you back!

10/10 Excellent

Ali, Katy

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities
Not the best. Just ok
Stayed 1 night in Feb 2024
Response from SuzieP, Director of Sales on Feb 13, 2024
Dear Valued Guest, Thank you so much for your valuable feedback. We thank you for your business and is happy you enjoyed your stay with us.We look forward to welcoming you back!

8/10 Good

Frank

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location for our appointments etc. Only 1 elevator working thou. Staff was very polite and helpful when we had a question.
Stayed 1 night in Feb 2024
Response from SuzieP, Director of Sales on Feb 12, 2024
Dear Valued Guest, Thank you so much for taking the time to leave us your review. We loved having you as our guest and is happy you enjoyed your stay with us.We thank you for your business and look forward to welcoming you back!

8/10 Good

Jacqueline

Business traveller, Travelled with partner
Liked: Amenities
My husband and I love staying at the Hyatt. Restful sleep and love the floor plan!
Stayed 1 night in Feb 2024
Response from SuzieP, Director of Sales on Feb 8, 2024
Dear Valued Guest, thank you so much for taking the time off from your busy schedule to leave us a review. We thank you for your business and we are happy you enjoyed your stay with us.We look forward to welcoming you back!

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, property conditions & facilities
New & upkeep
Stayed 1 night in Feb 2024
Response from SuzieP, Director of Sales on Feb 8, 2024
Dear Valued Guest, thank you so much for taking the time off from your busy schedule to leave us a review. We thank you for your business and we are happy you enjoyed your stay with us.We look forward to welcoming you back!

8/10 Good

Noah

Travelled with partner
Liked: Cleanliness, staff & service
Loved the area. Nice little dog park right next to it. Lots of bumps in the night and looks like the rooms could use a littlr touch up but other than that everything was nice
Stayed 2 nights in Jan 2024
Response from SuzieP, Director of Sales on Jan 29, 2024
Dear Valued Guest, thank you for leaving us your valuable feedback. As you saw, we are in the middle of renovation and is very excited to have share this with you upon your return.Thank you for staying with us. We appreciate you!

10/10 Excellent

Hector

Liked: Cleanliness
Response from s on Jan 29, 2024
Dear Valued Guest, We are happy you enjoyed your stay with us. We thank you for your business and look forward to welcoming you back.

6/10 Okay

Liz

Travelled with family and small children, Business traveller
Liked: Staff & service, amenities
Disliked: Cleanliness
Carpet and couch had stains. The AC leaked and carpet was wet.
Stayed 1 night in Jan 2024
Response from SuzieP, Director of Sales on Jan 22, 2024
Dear Valued Guest, thank you so much for taking the time to leave us a review, we sincerely appreciate this. We apologize for the inconvenience you suffered and will definitely discuss this with our team.We look forward to welcoming you back!

10/10 Excellent

Hugo

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 3 nights in Jan 2024
Response from SuzieP, Director of Sales on Jan 17, 2024
Dear Valued Guest, thank you for being our valued guest and thank you so much for your business. We are thrilled you enjoyed your stay and look forward to welcoming you back.

8/10 Good

Ricardo

Travelled with family
Liked: Cleanliness, amenities
Stayed 1 night in Dec 2023
Response from SuzieP, Director of Sales on Jan 17, 2024
Dear Valued Guest, thank you so much for your feedback and thank you for your business. We look forward to welcoming you back.

8/10 Good

Edgar

Travelled with family
Liked: Staff & service
Stayed 3 nights in Jan 2024
Response from SuzieP, Director of Sales on Jan 16, 2024
Dear Valued Guest, thank you for being our guest. We value your feedback and thank you for your business. We look forward to welcoming you back.

10/10 Excellent

Ayaki

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the room. They put me in the room I wanted and answered all my questions patiently. The stuff seem all friendly and nice. We are be able to check in early. Thank you, Hyatt Place Medical Center/North West.
Stayed 1 night in Jan 2024
Response from SuzieP, Director of Sales on Jan 16, 2024
Dear Valued Guest, thank you for being our guest. We value your feedback and thank you for your business. We look forward to welcoming you back.

6/10 Okay

Heather, Lexington

My room was not clean.
Stayed 3 nights in Jan 2024
Response from SuzieP, Director of Sales on Jan 16, 2024
Dear Valued Guest, thank you for being our guest. We value your feedback and thank you for your business. We look forward to welcoming you back.

10/10 Excellent

Deborah

Liked: Staff & service
Stayed 1 night in Jan 2024
Response from SuzieP, Director of Sales on Jan 16, 2024
Dear Valued Guest, thank you for being our guest. We value your feedback and thank you for your business. We look forward to welcoming you back.

10/10 Excellent

Krista

Stayed 2 nights in Jan 2024
Response from SuzieP, Director of Sales on Feb 8, 2024
Dear Valued Guest, thank you so much for taking the time off from your busy schedule to leave us a review. We thank you for your business and we are happy you enjoyed your stay with us.We look forward to welcoming you back!

10/10 Excellent

Gilberto

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Jan 2024
Response from SuzieP, Director of Sales on Jan 16, 2024
Dear Valued Guest, thank you for being our guest. We value your feedback and thank you for your business. We look forward to welcoming you back.

4/10 Poor

Xavier

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Not the cleanest hotel I ever stayed at and breakfast was okay. Other than that it was in a pretty good area and like 15 mins from downtown.
Stayed 1 night in Jan 2024
Response from SuzieP, Director of Sales on Jan 9, 2024
Dear Valued Guest, We are extremely sorry we failed to meet your expectations. As you saw while you were here, we are undergoing renovations to be the best hotel in our area and along with our excellent customer service, we will be the best! We hope you will give us another chance to be of service to you in the future.

8/10 Good

Luz Gabriela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, pero le falta.
Viaje de familia solamente, las sabanas algo rasposas, el colchon no tan comodo, habia ropa interior de hombre en el closet. El elevador esta muy descuidado.
Stayed 1 night in Jan 2024
Response from SuzieP, Director of Sales on Jan 9, 2024
Estimado huésped, lamentamos mucho las molestias que le hayamos causado durante su estancia. Nos esforzamos para que cada huésped salga del hotel 100% satisfecho. Hemos escuchado sus quejas y las abordaremos con nuestro equipo directivo. Por favor, acepte nuestras disculpas. ¡Esperamos volver a verte pronto!

10/10 Excellent

gabriela

Stayed 1 night in Jan 2024
Response from SuzieP, Director of Sales on Jan 10, 2024
Dear Valued Guest, We are thrilled you enjoyed your stay with us. We thank you for your business and look forward to welcoming you back!

10/10 Excellent

Nora

Stayed 1 night in Jan 2024
Response from SuzieP, Director of Sales on Jan 10, 2024
Dear Valued Guest, We are thrilled you enjoyed your stay with us. We thank you for your business and look forward to welcoming you back!

10/10 Excellent

Michael

Liked: Amenities
Stayed 4 nights in Jan 2024
Response from SuzieP, Director of Sales on Jan 8, 2024
Dear Valued Guest, thank you so much for your feedback. We thank you for staying with us and sincerely appreciate your business. We are happy you enjoyed your stay and look forward to welcoming you back.

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience overall! Management was great and breakfast was amazing! However, our room had a few details that needed attention. The carpet didn't look vacuumed and the couch wasn't very comfortable but the bed and shower were excellent!
Stayed 1 night in Jan 2024
Response from SuzieP, Director of Sales on Jan 8, 2024
Dear Valued Guest, thank you so much for your feedback. We thank you for staying with us and sincerely appreciate your business. We are happy you enjoyed your stay and look forward to welcoming you back.

4/10 Poor

enrique

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Dec 2023
Response from SuzieP, Director of Sales on Jan 8, 2024
Dear Valued Guest, We are terribly sorry we failed to meet your expectations. We hope you will give us a chance in the future to be of service to you again.Thank you.

10/10 Excellent

Sam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk was quick! Awesome service!
Stayed 1 night in Jan 2024
Response from SuzieP, Director of Sales on Jan 4, 2024
Dear Valued Guest, we thank you for your taking the time out of your busy schedule to leave us a review. We thank you for your business and is happy you enjoyed your stay with us. We look forward to welcoming you back!

10/10 Excellent

Francisco

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel
Stayed 1 night in Jan 2024
Response from SuzieP, Director of Sales on Jan 4, 2024
Dear Valued Guest, we thank you for your taking the time out of your busy schedule to leave us a review. We thank you for your business and is happy you enjoyed your stay with us. We look forward to welcoming you back!

10/10 Excellent

Nessrine

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from SuzieP, Director of Sales on Jan 4, 2024
Dear Valued Guest, we thank you for your taking the time out of your busy schedule to leave us a review. We thank you for your business and is happy you enjoyed your stay with us. We look forward to welcoming you back!

2/10 Terrible

Jerald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Truck was broken into. I requested the camera footage and the hotel will only give it the the Police Department. They have night security walking the lot and I parked in the front were the cameras and lights are located and that did not prevent this. However, The front desk was helpful when this happened.
Stayed 3 nights in Dec 2023
Response from SuzieP, Director of Sales on Jan 2, 2024
Dear Valued Guest, Thank you for your feedback. We are extremely sorry for the inconvenience caused to you. It's a plague here with all the hotels that vehicles are being broken into. We are trying our best to curb ours by having new cameras installed as well as a Security guard patrolling the grounds.Thank you again for your business and we look forward to welcoming you back.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Old hotel
The hotel appears to be really old but has tried to make upgrades. There are only a few outlet. We had to unplug the lamps to plug anything in. The bed was hard as a rock so our backs, hips and shoulders were hurting. The bathroom was small and you had to stand next to the toilet to try to close the door. The closet was so small you couldn’t even put one suitcase in it.
Stayed 2 nights in Dec 2023
Response from SuzieP, Director of Sales on Jan 2, 2024
Dear Valued Guest, thank you so much for your your feedback. We are so sorry that we did not meet your expectations, we apologize for this. Some of the issues in your complaint are being taken care of during our renovations. We apologize again and look forward to welcoming you back.

10/10 Excellent

Amit

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from SuzieP, Director of Sales on Jan 2, 2024
Dear Valued Guest, thank you so much for taking the time to leave us a review. We appreciate your business and thank you for staying with us.We look forward to hosting you again soon!

10/10 Excellent

Luis, Edinburg

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of our go to spots in S.A.. Within minutes of our dining and shopping needs and always greeted by friendly staff.
Stayed 2 nights in Dec 2023
Response from SuzieP, Director of Sales on Jan 2, 2024
Dear Valued Guest, thank you so much for taking the time to leave us a review. We appreciate your business and thank you for staying with us.We look forward to hosting you again soon!

10/10 Excellent

Victoria

Stayed 1 night in Dec 2023
Response from SuzieP, Director of Sales on Jan 8, 2024
Dear Valued Guest, Thank you for leaving your feedback for us. We thank you for your business and we are happy you enjoyed your stay with us. We look forward to welcoming you back!

10/10 Excellent

Kochukunju

Stayed 1 night in Dec 2023
Response from SuzieP, Director of Sales on Jan 2, 2024
Dear Valued Guest, thank you so much for taking the time to leave us a review. We appreciate your business and thank you for staying with us.We look forward to hosting you again soon!

10/10 Excellent

Laura

Liked: Amenities
Big space in room
Stayed 2 nights in Dec 2023
Response from SuzieP, Director of Sales on Jan 2, 2024
Dear Valued Guest, thank you so much for taking the time to leave us a review. We appreciate your business and thank you for staying with us.We look forward to hosting you again soon!

10/10 Excellent

Erica

Stayed 1 night in Dec 2023
Response from SuzieP, Director of Sales on Dec 13, 2023
Dear Valued Guest, Thank you for your business. We are happy you enjoyed your stay with us and look forward to welcoming you back!