We traveled from NC for our son's BMT graduation at Lackland Airforce base. When we arrived at 11:30pm, the key code would not work. After attempting to contact the rental property, I had to reach out directly to VRBO. They put us up in a hotel for the night until we could reach the property manager. The next morning, Grant, the property manager reached out to us and was extremely appologetic that we couldn't get in. He said in many years of managing rentals we were the first time he's had that problem. He got us in and we were all set! The house was gorgeous, extremely spacious, and comfortable. I did send Grant a video of the floors as well as a few other areas of the home as they were not cleaned as well as they should have been. It was evident from the marks in the carpet that the floors had been vacuumed but there was alot that was left behind. He immediately reached out to me with an appology and informed me he would be contacting the cleaning company to make them aware. Overall, our stay was wonderful! The beds were soooooo comfortable and the location was perfect. We were near the base and not in downtown traffic. The negative parts of our experience were far outweighed by the positive. I would definitely stay here again and would recommend to my family and friends.