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Reviews of El Tropicano Riverwalk Hotel

3.5 out of 5
El Tropicano Riverwalk Hotel
110 Lexington Avenue, San Antonio, TX

Reviews

6.2
Rating 10 - Excellent. 162 out of 1004 reviews" "
Rating 8 - Good. 241 out of 1004 reviews" "
Rating 6 - Okay. 240 out of 1004 reviews" "
Rating 4 - Poor. 159 out of 1004 reviews" "
Rating 2 - Terrible. 202 out of 1004 reviews" "

6.6/10

Cleanliness

7.0/10

Staff & service

6.2/10

Amenities

6.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Stayed 1 night in Nov 2019

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden charges
Only bad thing I would really have to say is that they don't let you know there's a deposit we have to pay for every day we stay, and it's a high deposit. They should notify people as their booking about it. Wasn't able to really enjoy because the deposit we had to leave was our fun money.
Stayed 7 nights in Mar 2020

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Mar 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2020

8/10 Good

Verified traveller

Stayed 1 night in Mar 2020
Response from Brandyn on Apr 8, 2020
Thank you for your review.

4/10 Poor

Stacy

Disliked: Property conditions & facilities
Bad experience!
The hotel looks nothing like pictures and had to change to three different rooms due to no working ac. Very disappointing hotel would not stay again
Stayed 2 nights in Mar 2020
Response from Brandyn on Apr 8, 2020
Hello Stacy, Thank you for your feedback of your stay with us. I sincerely apologize for how you experienced the hotel as we hope that every guests will experience a 5 star rating stay. The issues you have brought to our attention will be addressed and we hope you will give us a second chance.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property located on the beautiful riverwalk although a long walk to the popular restaurant area. No convenient coffee, breakfast places other than the hotel. Always a few blocks to walk to. Even the closest bus stop was several blocks away.
Stayed 4 nights in Mar 2020
Response from Wendy on Mar 28, 2020
Thank you for taking the time to leave us your feedback on your stay with us.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2020
Response from Wendy on Mar 28, 2020
Thank you for taking the time to leave us your review on your recent stay with us. We look forward to seeing you on your next trip to the Alamo City.

4/10 Poor

Verified traveller

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
No parking in the obligate used to play a $30 fee for self parking
Stayed 2 nights in Mar 2020
Response from Wendy on Mar 28, 2020
Thank you for taking the time to leave us your feedback on your stay with us. Here at the hotel we do offer self or valet parking for $29+ tax but there are also public lots and meters in the area.

10/10 Excellent

Verified traveller

Stayed 2 nights in Mar 2020
Response from Brandyn on Mar 23, 2020
WOW! Thank you for the 5 star review. We look forward ot having you again at the El Tropicano!

2/10 Terrible

Charles, Ferris Texas

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Coronavirus and San Antonio precautions. I had to pay $30 a night to park in the fire lane because there was no parking and the valets would not let me Park my own car. This was not in the hotel agreement I saw. The valets also wore gloves the whole time and parked cars with the same gloves ... and had hand sanitizer hidden. .. Like the hotel staff who had it behind the counter but nothing for the customers. Made me feel like I was the one that should get the virus.
Stayed 2 nights in Mar 2020
Response from Brandyn on Mar 23, 2020
Hello Charles, I do apologize that this was the perception that you were given. As many hotels here in San Antonio we were doing our absoltue best to come up with quick plans to help with safety precatuions with our employees and guests. We have since put up multiple Hand Sanitizer dispensers and Valet has been stopped for the time being. We hope you will stay with us again!

6/10 Okay

Fernando

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Springbreak
On the economicable side but rough stay
Stayed 1 night in Mar 2020
Response from Brandyn on Mar 23, 2020
Thank you for your review, we hope to see you again soon.

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020
Response from PBazan on Mar 26, 2020
Thank you for taking the time to give us your feedback.

8/10 Good

Lyla

Stayed 1 night in Mar 2020

4/10 Poor

Verified traveller

Travelled with group
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
I Normally don't take the time to review on a place but I had to for this place. Guest beware the picture are totally not what the hotel looks like. 1. Pull deck floor pulling apart pc missing. 2. Pool was dirty there was leaf's and dirt floating in the water. 3. The floor to our room smelled bad. 4. They charge you to park your car $30 a day. The only good thing was our room was not that bad. The view and noise was they are building a new hotel next door not even on a Sunday morning could we sleep in.
Stayed 4 nights in Mar 2020
Response from PBazan on Mar 25, 2020
We are sorry that your stay did not go as planned. We will work on your concerns and hope you give us another try.

2/10 Terrible

Jack

Travelled with family and small children
Disliked: Cleanliness
Stayed 3 nights in Mar 2020
Response from Wendy on Mar 28, 2020
Thank you for your feedback on your recent stay with us.

4/10 Poor

Verified traveller

Stayed 2 nights in Mar 2020
Response from Wendy on Mar 28, 2020
Thank you for taking the time to leave us your review on your stay with us.

4/10 Poor

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Decent location. It is near the beautiful San Antonio Riverwalk but is a little far than I expected. I was afraid to go anywhere after dark in fear of what may happen to me or my kids. There were a lot of homeless people laying around. There was a lot of construction. The parking was horrible and was way overpriced. I had a hard time finding a decent parking spot and when I did, I will discover the next morning that someone dinged my car door because they parked too close to me. The hotel room was way overpriced. The staff were not friendly. At first glance this appeared to be a fancy hotel but after the first night, I learned that I was wrong. Everything was overpriced and not worth the paying for. My children and I counted down to check out time with anticipation. The worst hotel experience I have ever had.
Stayed 4 nights in Mar 2020
Response from PBazan on Mar 19, 2020
We are sorry you had issues with your stay.We will certainly work on the issues.Thank you for your feedback.

2/10 Terrible

Verified traveller

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hidden fees in parking.. food in lobby bar etc is added to your open tab. Then at checkout you leave with a different amount charged.
Stayed 2 nights in Mar 2020
Response from Wendy on Mar 28, 2020
Thank you for taking the time to leave us your feedback on your stay with us. We do offer parking at the hotel for $29+tax which is stated on your reservation. As far as our food outlets you are more than welcome to pay for your items there but you also have the option to bill it your room for your convenience. We appreciate your feedback.

6/10 Okay

Emma

Travelled with family
Disliked: Property conditions & facilities
Stayed 4 nights in Mar 2020
Response from Wendy on Mar 28, 2020
Hello Emma, Thank you for leaving us your feedback on your recent stay with us.

2/10 Terrible

Wanda, San Antonio

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The customer service sucked and the room is dated wall paper is coming off the wall.
Stayed 2 nights in Mar 2020
Response from PBazan on Mar 25, 2020
We will work on your concerns. Thank you for taking the time to give us your feedback.

6/10 Okay

mimi, Houston , tx

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness
The staff was friendly, the front desk looked clean or perhaps the lobby. Some what the hallways of the hotel looked old fashioned it looked liked it needed some remodeling and painting . The room that we stayed in with my family was somewhat cleaned. The room was dusty and the furniture was dusty as well. the sheets of the bed were stained. Also the hallway smelled like humidity.
Stayed 3 nights in Mar 2020
Response from Wendy on Mar 28, 2020
Thank you Mimi for taking the time to leave us your feedback on your stay with us. We apologize for the cleanliness issues you experienced and we will be sure to show your comments to our housekeeping manager.

10/10 Excellent

frank

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The proximity to everything withing walking distance.
Stayed 3 nights in Mar 2020
Response from PBazan on Mar 25, 2020
Glad you enjoyed your stay. Thank you for your feedback.

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The front desk staff are not very helpful; their answers are shot and incomplete. At night, a lot of activities occurred with loud noises, even after 10 PM. With exception of valet parking staff.
Stayed 2 nights in Mar 2020
Response from PBazan on Mar 25, 2020
We will work on your concerns. Thank you for taking the time to give us feedback.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2020
Response from Wendy on Mar 28, 2020
Thank you for taking the time to leave us your feeback on your stay.

2/10 Terrible

E.Reyna

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t like that the photos online were very misleading. The only nice thing about the hotel was the lobby. Photos online of rooms are not what you see when you arrive. I booked 2 rooms, we couldn’t take off our shoes because the carpet was old and smelly. I’m very upset about the money I threw away. We could have stayed at Holiday Inn and would have been happier. Disgusted and very disappointed. This place is very old and dated. Unless I get some kind of compensation back I will never use Expedia again.
Stayed 1 night in Mar 2020
Response from Wendy on Mar 29, 2020
Thank you very much for your feedback during your stay with us. We appreciate you taking the time to detail your experiences. Our goal is to provide not only outstanding services but a clean and quality product for all our guests. We apologize for falling short during your stay.

2/10 Terrible

ADRIAN

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Hvac
Not good
Stayed 1 night in Mar 2020
Response from Wendy on Mar 28, 2020
Thank you for taking the time to leave us your feedback on your stay with us. We apologize for any issues you had throughout your stay.

4/10 Poor

Grace

Travelled with family
Stayed 2 nights in Mar 2020
Response from Wendy on Mar 28, 2020
Thank you Grace for taking the time to leave us your feedback on your stay with us.

4/10 Poor

David

Business traveller
Disliked: Staff & service
Charged 3 days of parking fees.... Arrived approx 8pm on wed 3/11 departed Friday 3/13 approx 2pm
Stayed 3 nights in Mar 2020
Response from PBazan on Mar 19, 2020
Thank you for taking the time to give us feedback.

8/10 Good

Toriana

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
In need of serious updating
Check in was easy and convenient. They were able to get us in early. Parking is outrageously overpriced at $30 a night. The hotel is in a good location, right on the river. However, the hotel itself is in need of a serious update. Very old and worn down. Beds are super uncomfortable. The pool area is nice, through several broken chairs and rips in the surrounding flooring. The phone in room didn’t work, so we attempted to call the front desk from our cell phone to request additional pillows. No one answered, so we had to walk down to the lobby to request some to be brought to our room. Price was a little high for what we experienced.
Stayed 1 night in Mar 2020
Response from PBazan on Mar 19, 2020
Thank you for your feedback, we will address your concerns.

6/10 Okay

Verified traveller

Stayed 4 nights in Mar 2020
Response from Wendy on Mar 28, 2020
Thank you for taking the time to leave us your feedback on your stay with us.

6/10 Okay

Denise

Stayed 3 nights in Mar 2020

4/10 Poor

RAY

Travelled with family, Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities
The facilities in the room need to be worked on. The john is next to the wall not allowing to properly use it
Stayed 2 nights in Mar 2020
Response from PBazan on Mar 19, 2020
We will address your concerns.

2/10 Terrible

Cheto

Liked: Staff & service
Disliked: Cleanliness
Air condition not cooling. Beds not comfortable. Rooms need to be updated and remove the old wall paper style.
Stayed 1 night in Mar 2020
Response from PBazan on Mar 19, 2020
We will address your concerns.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Amenities
Stayed 6 nights in Mar 2020
Response from Wendy on Mar 28, 2020
Thank you for taking the time to leave us your feedback on your stay with us.

8/10 Good

Paul, Phoenix

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: The staff was very nice. The hotel was right on the riverwalk. The bed was comfortable. Cons: Upon check-in they required that you use their $31 valet parking - then the next morning it took 20 minutes for them to get my car. Very annoying. The chair in my room was falling apart and hardly usable. The air conditioner was one of those big old units hanging from the wall and very noisy. We preferred to leave it off so we could sleep.
Stayed 1 night in Mar 2020
Response from PBazan on Mar 25, 2020
We will relay your concerns to their respective departments.

6/10 Okay

John

Liked: Cleanliness, property conditions & facilities, room comfort
Park Yourself/One of many stories here
Hello, I’ve stayed here a few times in the past and just recently and every time I stay, there seems to be NO COMMUNICATION between the Hotel staff and the Valet service every time. I arrived back at the hotel after a night out and the valet gave me a difficult time of checking my second car into the hotel. When everything was settled and done and thought the car was taken up. About 30 mins later I get a call to my room from the front desk saying that the car couldn’t be started (Which is a push to start). So I told the lady that the person starting the car just needed to use the key to press the button, NOT your finger. She responded by saying that’s not on us you need to come down and figure it out with valet. Mind you, the distance from valet to the front desk is about 10 steps from each other. I made my way to the valet podium and there was no one at all in front of the hotel.. not even my car? So I told the lady at the front desk Who called my room the situation and she said to just wait for someone to come. It was passed 6 am... I told her if the car was in the garage why did it need to be started? She had no clue and was obviously not trying to meet our needs of getting to our room and rest. About 5 mins later of waiting for valet I assumed my car was taken care of. I walked back to my room. 15 mins later I get a knock at the door from the valet man still questioning about the key that didn’t start the car. So as we explained to the front desk, use the KEY not finger!
Stayed 1 night in Mar 2020
Response from Wendy on Mar 29, 2020
Thank you for taking the time to give us your honest feedback of how you experienced your stay with us. Our guest satisfaction is a top priority for our hotel and I do apologize that this matter was not handled in the correct way. This review will help us train our Front Desk Agents and valets on the proper way to handle specific situations such as these. We would appreciate an opportunity in the future to have you stay with us.

6/10 Okay

Olga

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from Wendy on Mar 28, 2020
Hello Olga, We appreciate you taking the time to leave us your review on your recent stay with us.

4/10 Poor

Serena

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2020
Response from Wendy on Mar 28, 2020
Hello Serena, Thank you for taking the time to leave us your review.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The lobby was beautiful, gym was great, pool area was great
Stayed 2 nights in Feb 2020
Response from Wendy on Mar 28, 2020
Thank you for your feedback ,we are happy to hear that you enjoyed the amenities during your stay with us.

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service
Stayed 2 nights in Mar 2020
Response from Wendy on Mar 28, 2020
Thank you for taking the time to leave us your review.

6/10 Okay

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Mar 2020
Response from Wendy on Mar 28, 2020
Thank you for taking the time to leave us your review.

6/10 Okay

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Upon arrival to room everything seemed fine. There was a number of flyers for local restaurants, in my room, that delivered. When i called for a delivery from a flyer found in my room, the front desk called me when my food was delivered to go downstairs. If the restaurant delivery person is unable to access rooms then they should not have the flyers in the rooms. The ac in my room was not functioning and i had no control.of the thermostat. Not good when it is a humid day in San Antonio.
Stayed 2 nights in Mar 2020
Response from Wendy on Mar 28, 2020
Thank you for taking the time to leave us your feedback on your stay with us. We apologize for the issues you had with your A/C throughout your stay, our engineers will be notified about the unit in your room.

4/10 Poor

Courtney, lubbock

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities
Been 6 dats and not received deposit. i left the room in top shape. very upset!
Stayed 2 nights in Mar 2020
Response from Wendy on Mar 28, 2020
Thank you Courtney for taking the time to leave us your feedback on your stay with us. Please feel free to contact the property so we can resolve this issue.

6/10 Okay

Leslie

Stayed 3 nights in Mar 2020

6/10 Okay

Scott, Romayor

Travelled with family
Liked: Staff & service
I didn't like the bed or pillows and the toilet was to low and to close to the wall. Not comfortable at all
Stayed 1 night in Mar 2020
Response from PBazan on Mar 19, 2020
We will address your concerns.

10/10 Excellent

Israel, Houston Tx

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and comfortable. Friendly staff. Breakfast was good.
Stayed 1 night in Mar 2020
Response from Wendy on Mar 28, 2020
Hello Israel, We are happy to hear that you enjoyed your recent stay with us and we hope to see you again soon.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved being right on the river walk and we’ll be back next year during the Tejano Vestal
Stayed 2 nights in Mar 2020
Response from PBazan on Mar 19, 2020
Hope to see yall soon!

2/10 Terrible

Victoria, Fort Worth

Travelled with family, Travelled with family and small children, Travelled with pets
Disliked: Cleanliness, staff & service
Room had last guest belongings pubic hair in the shower! No chair! Wallpaper was peeling everywhere holes in the wall. Housekeeping trashed my belongings on “accident” they dug it out the trash dumpster the next day and expected me to take it with the coronavirus on spread!!!! Did nothing to fix no discounts no apology nothing!
Stayed 2 nights in Mar 2020
Response from Wendy on Mar 28, 2020
We want to thank you for giving us the feedback of how your experience was with us. I am terribly sorry that you did not have the opportunity to have a great stay with us as we want for each of our guests. I will ensure that I get these issues you addressed to the proper departments to ensure they do not happen again.

2/10 Terrible

Glenn

Travelled with family
Disliked: Property conditions & facilities, room comfort
Not good at all. DONT WASTE YOUR MONEY
Construction across the hall all day. WAY OVER PRICED FOR WHAT YOU GET. $30 parking. You can get same quality of breakfast at motel 6, super 8, days inn, etc FOR FREE!!! THE WHOLE ENTIRE HOTEL SMELL MUSTY!!!DO NOT WASTE YOUR MONEY!!!
Stayed 3 nights in Mar 2020
Response from Wendy on Mar 29, 2020
I am terribly sorry for the experience you had during your stay with us. The constructions across the street has been a challenge with the surrounding hotels, they are allowed by the city to start as early as 6am. I will share your feedback of room placement to our Front Desk to ensure we are being as courteous as possible. I apologize for the cleanliness issues you experienced and will share your comments with our houskeeping manager.